How popular isRuby?
In September 2026, people searched for Ruby by name about 2,030 times worldwide, a 34.7% decrease from the previous year. These searches made up 12% of all global answering service searches, placing Ruby third out of six services. When we asked both ChatGPT and Google AI Overviews about answering services, Ruby appeared in three of the five answers and was the second most recommended of the six.
Ruby is the third most searched of 6 competitors and the second most recommended in AI answers.
AnswerConnectShare of searches 38.9%Mentioned in 2 of 5 AI answersPlace in AI recommendations 4th
Smith.aiShare of searches 31.9%Mentioned in 3 of 5 AI answersPlace in AI recommendations 3rd
RubyShare of searches 12%Mentioned in 3 of 5 AI answersPlace in AI recommendations 2nd
Abby ConnectShare of searches 9.4%Mentioned in 3 of 5 AI answersPlace in AI recommendations 5th
PATLiveShare of searches 5.9%Mentioned in 3 of 5 AI answersPlace in AI recommendations 1st
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Top answering services in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Ruby was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Ruby is the second most recommended of the six.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
- PATLive1st
- Ruby2nd
- Smith.ai3rd
- AnswerConnect4th
- Abby Connect5th
VoiceNation–
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Smith.ai3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Ruby3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Abby Connect3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- PATLive3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- AnswerConnect2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- VoiceNation0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about answering services
5 answers
Asked ChatGPT
“Which answering service should I use?”
Asked ChatGPT
“What are the best answering services?”
Asked ChatGPT
“What's the best answering service for after hours calls?”
Searched Google, AI Overview
“answering services”
Searched Google, AI Overview
“phone answering service”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Which answering services compete with Ruby?
Share of searches by month for AnswerConnect, Smith.ai, Ruby, Abby Connect, PATLive. The figures are in the table below the chart.
View monthly share of searches table
| Month | AnswerConnect | Smith.ai | Ruby | Abby Connect | PATLive | VoiceNation |
|---|---|---|---|---|---|---|
| Oct 2025 | 29.9% | 36.7% | 14.1% | 7.2% | 10.9% | 1.2% |
| Nov 2025 | 29% | 43.5% | 12.8% | 5.4% | 8.6% | 0.75% |
| Dec 2025 | 28.6% | 42.9% | 14% | 5.3% | 8.5% | 0.74% |
| Jan 2026 | 30.2% | 37.1% | 15% | 6% | 11% | 0.78% |
| Feb 2026 | 31.8% | 39% | 14.5% | 6.3% | 7.7% | 0.82% |
| Mar 2026 | 29.9% | 36.7% | 18.8% | 7.2% | 5.9% | 1.4% |
| Apr 2026 | 33% | 33% | 18.3% | 6.5% | 8% | 1.1% |
| May 2026 | 30.6% | 37.4% | 16.3% | 7.4% | 7.4% | 0.96% |
| Jun 2026 | 32.2% | 39.4% | 12.7% | 7.8% | 6% | 1.9% |
| Jul 2026 | 31.9% | 39% | 12.6% | 7.7% | 7.7% | 1.2% |
| Aug 2026 | 31.3% | 38.3% | 12.4% | 9.3% | 7.5% | 1.2% |
| Sep 2026 | 38.9% | 31.9% | 12% | 9.4% | 5.9% | 1.9% |
| Rank | Brand | Share of searches | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, moved from 2nd to 1st | 38.9% | 6.6K | +22.2% | +7.6 pointsmoved from 2nd to 1st | |
| 2, moved from 1st to 2nd | 31.9% | 5.4K | -18.2% | -6.4 pointsmoved from 1st to 2nd | |
| 3, held 3rd | 12% | 2K | -4.7% | -0.4 points | |
| 4, held 4th | 9.4% | 1.6K | 0% | +0.2 points | |
| 5, held 5th | 5.9% | 1K | -23.1% | -1.6 points | |
| 6, held 6th | 1.9% | 320 | +52.4% | +0.7 points |
38.9%
Moved from 2nd to 1st. 6.6K estimated branded searches, +22.2% vs prior month. Share +7.6 points.
2.
Smith.ai31.9%
Moved from 1st to 2nd. 5.4K estimated branded searches, -18.2% vs prior month. Share -6.4 points.
3.
Ruby12%
Held 3rd. 2K estimated branded searches, -4.7% vs prior month. Share -0.4 points.
9.4%
Held 4th. 1.6K estimated branded searches, 0% vs prior month. Share +0.2 points.
5.
PATLive5.9%
Held 5th. 1K estimated branded searches, -23.1% vs prior month. Share -1.6 points.
1.9%
Held 6th. 320 estimated branded searches, +52.4% vs prior month. Share +0.7 points.
Compare popularity between Ruby and its closest rivals
Every comparison with Ruby
5 comparisons
How has branded search demand for Ruby changed worldwide over the last 12 months?
3 findings
- Across the 12 months ending September 2026, estimated monthly branded searches for Ruby worldwide fell from 3.1K to 2K.
- Across the 12 months ending September 2026, Ruby’s share of searches among answering services worldwide decreased from 14.1% to 12%.
- Across the 12 months ending September 2026, Ruby’s share of searches among answering services worldwide peaked at 18.8% in March 2026 and was lowest at 12% in September 2026.
How did search popularity change for answering services worldwide in September 2026?
5 changes
In September 2026, AnswerConnect overtook Smith.ai to become the leader among answering services worldwide, with 38.9% of the searches.
In September 2026, VoiceNation gained share of searches among answering services worldwide, from 1.2% to 1.9%.
In September 2026, Smith.ai lost share of searches among answering services worldwide, from 38.3% to 31.9%.
In September 2026, PATLive lost share of searches among answering services worldwide, from 7.5% to 5.9%.
Ruby’s share of searches among answering services worldwide has lost ground for 3 months in a row, from 12.7% to 12% in September 2026.
How are Ruby’s branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Ruby’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
- ruby answering service
- ruby receptionists
- ruby virtual receptionist
Do you work for Ruby? To request corrections or removal please contact us via our support page and we will be happy to assist.
Where does Ruby compete?
| Competitor set | Rank | Share of searches | Ranking |
|---|---|---|---|
| Answering services | 3rd of 6 | 12% | Shown above |
| Virtual receptionist services | 3rd of 5 | 12.2% | Show ranking |
Is Ruby your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.