LiveChat vs tawk.to:Which is more popular?
In September 2026, tawk.to had more branded searches than LiveChat among live chat platforms in New Zealand. tawk.to had about 70 branded searches, while LiveChat had 20. tawk.to made up 5.8% of all live chat platform searches we track, and LiveChat accounted for 1.7%. When we asked ChatGPT and Google AI Overviews about live chat platforms, tawk.to appeared in all five answers and LiveChat in three. tawk.to was mentioned before LiveChat in every answer.
Who do people search for more?
tawk.to, about 4 searches for every 1 for LiveChat
Who does AI mention more?
tawk.to, mentioned in every answer we collected
Who does AI recommend more?
tawk.to, named ahead of LiveChat in every answer
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Top live chat platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, tawk.to appeared in all five answers. LiveChat was mentioned in three out of five: in one of the three ChatGPT answers and in both Google AI Overviews. tawk.to was listed before LiveChat in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Tidio5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- tawk.to5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Zendesk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
LiveChat3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Crisp1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Olark0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about live chat platforms
5 answers
Asked ChatGPT
“Which live chat platform should I use in New Zealand?”
Asked ChatGPT
“What are the best live chat platforms in New Zealand?”
Asked ChatGPT
“What's the best live chat platform in New Zealand for customer support?”
Searched Google, AI Overview
“website chat software”
Searched Google, AI Overview
“live chat for website”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is LiveChat or tawk.to more popular in search?
This chart shows how often people search Google for LiveChat and tawk.to by name. Each line represents a brand's share of searches for all six live chat platforms we track, month by month, from searches in New Zealand.
Share of searches by month for tawk.to, LiveChat. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | Tidio | tawk.to | LiveChat | Crisp | Olark |
|---|---|---|---|---|---|---|
| Oct 2025 | 81.2% | 10.3% | 5.5% | 1.2% | 0.61% | 1.2% |
| Nov 2025 | 78.2% | 10.5% | 5.3% | 1.5% | 1.5% | 3% |
| Dec 2025 | 81.3% | 8% | 6.3% | 1.8% | 1.8% | 0.89% |
| Jan 2026 | 76.3% | 12.6% | 6.7% | 1.5% | 2.2% | 0.74% |
| Feb 2026 | 73.9% | 14.8% | 6.3% | 2.8% | 1.4% | 0.7% |
| Mar 2026 | 78.8% | 12.9% | 3% | 3% | 0.76% | 1.5% |
| Apr 2026 | 70.5% | 16.2% | 6.7% | 2.9% | 1.9% | 1.9% |
| May 2026 | 77.4% | 12.8% | 5.3% | 2.3% | 0.75% | 1.5% |
| Jun 2026 | 76.7% | 10.5% | 6.8% | 3% | 1.5% | 1.5% |
| Jul 2026 | 79.6% | 8% | 6.2% | 2.7% | 1.8% | 1.8% |
| Aug 2026 | 80.8% | 7.2% | 5.6% | 3.2% | 1.6% | 1.6% |
| Sep 2026 | 83.5% | 7.4% | 5.8% | 1.7% | 0.83% | 0.83% |
How has the LiveChat and tawk.to comparison changed over the last 12 months?
3 findings
- tawk.to was ahead of LiveChat in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, LiveChat’s share of searches among live chat platforms in New Zealand moved from 1.2% to 1.7%, and its estimated monthly branded searches held steady at 20.
- Across the 12 months ending September 2026, tawk.to’s share of searches among live chat platforms in New Zealand moved from 5.5% to 5.8%, and its estimated monthly branded searches moved from 90 to 70.
How did search popularity change for New Zealand live chat platforms in September 2026?
2 changes
In September 2026, LiveChat lost share of searches among live chat platforms in New Zealand, from 3.2% to 1.7%.
Estimated monthly branded searches for tawk.to in New Zealand fell 22.2% over 12 measured months, from 90 to 70 in September 2026.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using LiveChat’s and tawk.to’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among live chat platforms
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