Canny vs Medallia:Which is more popular by branded search in New Zealand?
In August 2026, Medallia had more branded searches than Canny among customer feedback platforms in New Zealand. Medallia was estimated to have 130 branded searches compared to Canny’s 10, and held a 26.5% Share of Search versus Canny’s 2%.
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Which is more popular in search, Canny or Medallia?
Compare the NPS, review request and customer feedback platforms New Zealand businesses listen to customers with. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Medallia, Canny. The figures are in the table below the chart.
View monthly share of search table
| Month | AskNicely | Medallia | Delighted | Canny |
|---|---|---|---|---|
| Oct 2025 | 68.9% | 27% | 2.7% | 1.4% |
| Nov 2025 | 73.9% | 21.7% | 1.4% | 2.9% |
| Dec 2025 | 58.7% | 32.6% | 4.3% | 4.3% |
| Jan 2026 | 69.4% | 24.5% | 2% | 4.1% |
| Feb 2026 | 61.8% | 29.1% | 3.6% | 5.5% |
| Mar 2026 | 67.6% | 24.3% | 4.1% | 4.1% |
| Apr 2026 | 67.2% | 29.5% | 1.6% | 1.6% |
| May 2026 | 62.1% | 33.3% | 3% | 1.5% |
| Jun 2026 | 65.1% | 28.6% | 4.8% | 1.6% |
| Jul 2026 | 64.1% | 31.3% | 1.6% | 3.1% |
| Aug 2026 | 67.3% | 26.5% | 4.1% | 2% |
| Sep 2026 | — | — | — | — |
How has the Canny and Medallia comparison changed over the last 12 months?
3 findings
- Medallia was ahead of Canny in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, Canny’s estimated Share of Search among customer feedback platforms in New Zealand moved from 1.4% to 2%, and its estimated monthly branded searches held steady at 10.
- Across the 11 months ending August 2026, Medallia’s estimated Share of Search among customer feedback platforms in New Zealand moved from 27% to 26.5%, and its estimated monthly branded searches moved from 200 to 130.
How did search popularity change for New Zealand customer feedback platforms in August 2026?
3 changes
In August 2026, Delighted overtook Canny to rank 3rd among customer feedback platforms in New Zealand, at 4.1%.
In August 2026, Medallia lost estimated Share of Search among customer feedback platforms in New Zealand, from 31.3% to 26.5%.
In August 2026, Canny lost estimated Share of Search among customer feedback platforms in New Zealand, from 3.1% to 2%.
How each brand is measured
Brandwave collects information about searches that people make online using Canny’s and Medallia’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.