Brandwave

Jira Service Management vs xMatters:Which is more popular?

In September 2026, Jira Service Management had more branded searches than xMatters among on-call management platforms worldwide. Jira Service Management had about 33,900 branded searches, while xMatters had 6,600. Jira Service Management made up 38.6% of all on-call management platform searches we track, and xMatters accounted for 7.5%. When we asked ChatGPT and Google AI Overviews about on-call management platforms, Jira Service Management appeared in two of the five answers and xMatters in none.

Among on-call management platforms worldwide in September 2026

Who do people search for more?

Jira Service Management, about 5 searches for every 1 for xMatters

Jira Service Management 33.9K searchesxMatters 6.6K searches

Who does AI mention more?

Jira Service Management, mentioned in 2 of 5 answers, xMatters in 0

Jira Service Management in 2 of 5xMatters in 0 of 5

Who does AI recommend more?

Jira Service Management, the only one of the two named

Jira Service Management first in 2xMatters never named

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Top on-call management platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Jira Service Management was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. xMatters did not appear in any of the five answers.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. PagerDuty1st
  2. incident.io2nd
  3. Rootly3rd
  4. Jira Service Management4th
  5. FireHydrant5th
  6. Grafana IRM6th
  7. Better Stack7th
  8. Opsgenie8th
  9. xMatters–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • PagerDuty5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • incident.io4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Rootly4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Grafana IRM3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • FireHydrant3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Jira Service Management2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Better Stack2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Opsgenie1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • xMatters0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about on-call management platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Is Jira Service Management or xMatters more popular in search?

This chart shows how often people search Google for Jira Service Management and xMatters by name. Each line represents a brand's share of searches for all nine on-call management platforms we track, month by month, from English-language searches worldwide.

Jira Service Management and xMatters among on-call management platforms worldwide, by month

Share of searches by month for Jira Service Management, xMatters. The figures are in the table below the chart.

View monthly share of searches table
MonthJira Service ManagementBetter StackOpsgenieincident.ioRootlyxMattersGrafana IRMFireHydrantPagerDuty
Oct 202533.9%8.2%27.5%12.3%6.8%6.7%4.3%0.17%0.01%
Nov 202538.6%9.4%25.8%7.7%6.4%7.7%4.3%0.16%0.01%
Dec 202534.9%10.2%28.1%8.3%7%6.8%4.3%0.33%0.01%
Jan 202637.3%11.1%24.8%7.4%7.6%7.4%4.1%0.36%0.01%
Feb 202637.7%11.2%25.2%7.5%7.8%6.1%4.2%0.29%0.01%
Mar 202634.9%12.7%23.2%8.5%8.8%6.9%4.7%0.33%0.02%
Apr 202637.2%13.5%20.2%9.1%7.6%7.4%4.7%0.29%0.01%
May 202637.4%16.6%20.3%7.4%7.6%6.1%4.5%0.1%0.01%
Jun 202638.3%13.9%20.8%9.3%7.7%6.2%3.7%0.1%0.01%
Jul 202638.4%13.9%20.8%9.3%7.7%6.2%3.7%0.1%0.01%
Aug 202635.2%18.7%18.7%8.3%8.5%6.8%3.7%0.11%0.01%
Sep 202638.6%16.8%16.8%9.2%7.6%7.5%3.3%0.08%0.01%

How has the Jira Service Management and xMatters comparison changed over the last 12 months?

3 findings

How did search popularity change for on-call management platforms worldwide in September 2026?

2 changes

  1. In September 2026, Jira Service Management gained share of searches among on-call management platforms worldwide, from 35.2% to 38.6%.

  2. In September 2026, xMatters gained share of searches among on-call management platforms worldwide, from 6.8% to 7.5%.

How are branded searches counted?

4 search terms

Brandwave collects information about searches that people make online using Jira Service Management’s and xMatters’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Jira Service Management

3 branded search terms

  • jira service management
  • jira service management app
  • jira service management software

xMatters

1 branded search term

  • xmatters

How the Brand Demand Index is measured

Other head-to-heads among on-call management platforms

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