Dialpad vs Webex:Which is more popular?
In September 2026, Dialpad had more branded searches than Webex among unified communications platforms worldwide. Dialpad had about 90,500 branded searches, while Webex had 49,500. Dialpad made up 21.1% of all unified communications platform searches we track, and Webex accounted for 11.5%. When we asked ChatGPT and Google AI Overviews about unified communications platforms, Webex appeared in three of the five answers and Dialpad in two. Webex was mentioned before Dialpad in three out of four answers.
Who do people search for more?
Dialpad, about 83% more searches than Webex
Who does AI mention more?
Webex, mentioned in 3 of 5 answers, Dialpad in 2
Who does AI recommend more?
Webex, named ahead of Dialpad in 3 of 4 answers
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Top unified communications platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Webex was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Dialpad was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Webex was listed before Dialpad in three out of four answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
RingCentral4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Zoom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Nextiva3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers- Webex3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Dialpad2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Aircall0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about unified communications platforms
5 answers
Asked ChatGPT
“Which unified communications platform should I use?”
Asked ChatGPT
“What are the best unified communications platforms?”
Asked ChatGPT
“What's the best unified communications platform for a small team?”
Searched Google, AI Overview
“unified communications platform”
Searched Google, AI Overview
“cloud communications platform”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Dialpad or Webex more popular in search?
This chart shows how often people search Google for Dialpad and Webex by name. Each line represents a brand's share of searches for all six unified communications platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Dialpad, Webex. The figures are in the table below the chart.
View monthly share of searches table
| Month | RingCentral | Dialpad | Aircall | Nextiva | Webex | Zoom |
|---|---|---|---|---|---|---|
| Oct 2025 | 40.8% | 18.4% | 18.4% | 10.1% | 12.3% | 0.02% |
| Nov 2025 | 39% | 17.5% | 17.5% | 11.7% | 14.3% | 0.02% |
| Dec 2025 | 41.4% | 18.6% | 15.2% | 12.4% | 12.4% | 0.02% |
| Jan 2026 | 35.5% | 16% | 29.1% | 10.7% | 8.7% | 0.02% |
| Feb 2026 | 38.5% | 17.3% | 21.1% | 11.5% | 11.5% | 0.03% |
| Mar 2026 | 40.8% | 18.4% | 18.4% | 10.1% | 12.3% | 0.04% |
| Apr 2026 | 42.2% | 19% | 15.6% | 10.4% | 12.7% | 0.05% |
| May 2026 | 40% | 18% | 18% | 12% | 12% | 0.04% |
| Jun 2026 | 38.5% | 21.1% | 17.3% | 11.5% | 11.5% | 0.02% |
| Jul 2026 | 38.5% | 21.1% | 17.3% | 11.5% | 11.5% | 0.04% |
| Aug 2026 | 41.4% | 18.6% | 15.2% | 12.4% | 12.4% | 0.04% |
| Sep 2026 | 38.5% | 21.1% | 17.3% | 11.5% | 11.5% | 0.03% |
How has the Dialpad and Webex comparison changed over the last 12 months?
3 findings
- Dialpad was ahead of Webex in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Dialpad’s share of searches among unified communications platforms worldwide moved from 18.4% to 21.1%, and its estimated monthly branded searches held steady at 90.5K.
- Across the 12 months ending September 2026, Webex’s share of searches among unified communications platforms worldwide moved from 12.3% to 11.5%, and its estimated monthly branded searches moved from 60.5K to 49.5K.
How did search popularity change for unified communications platforms worldwide in September 2026?
2 changes
In September 2026, Dialpad gained share of searches among unified communications platforms worldwide, from 18.6% to 21.1%.
In September 2026, Webex lost share of searches among unified communications platforms worldwide, from 12.4% to 11.5%.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Dialpad’s and Webex’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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