ClientSuccess vs Vitally:Which is more popular by branded search?
In August 2026, Vitally had more branded searches than ClientSuccess among customer success platforms worldwide. Vitally was estimated to have 10K branded searches compared to ClientSuccess’ 1.6K, and held a 39.7% Share of Search versus ClientSuccess’ 6.5%. Worldwide · English terms: these are worldwide searches for English-language branded terms.
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Which is more popular in search, ClientSuccess or Vitally?
Compare software for tracking account health, adoption, and retention in subscription businesses. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Vitally, ClientSuccess. The figures are in the table below the chart.
View monthly share of search table
| Month | Vitally | Planhat | ChurnZero | ClientSuccess | Custify |
|---|---|---|---|---|---|
| Oct 2025 | 26.2% | 38.8% | 21.1% | 7.6% | 6.3% |
| Nov 2025 | 30.6% | 37.1% | 20.2% | 6.1% | 6% |
| Dec 2025 | 44% | 29.4% | 15.9% | 5.9% | 4.7% |
| Jan 2026 | 22.5% | 40.7% | 22.2% | 8% | 6.6% |
| Feb 2026 | 40.1% | 32.5% | 17.7% | 6.4% | 3.3% |
| Mar 2026 | 32.4% | 39.3% | 17.5% | 6.6% | 4.2% |
| Apr 2026 | 40.4% | 32.9% | 17.9% | 5.4% | 3.3% |
| May 2026 | 41.8% | 34.1% | 15.1% | 5.6% | 3.5% |
| Jun 2026 | 37% | 36.8% | 16.3% | 6% | 3.7% |
| Jul 2026 | 16.2% | 44.8% | 24.3% | 9.1% | 5.5% |
| Aug 2026 | 39.7% | 32.3% | 17.5% | 6.5% | 4% |
| Sep 2026 | — | — | — | — | — |
How has the ClientSuccess and Vitally comparison changed over the last 12 months?
3 findings
- Vitally was ahead of ClientSuccess in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, ClientSuccess’ estimated Share of Search among customer success platforms worldwide moved from 7.6% to 6.5%, and its estimated monthly branded searches moved from 1.9K to 1.6K.
- Across the 11 months ending August 2026, Vitally’s estimated Share of Search among customer success platforms worldwide moved from 26.2% to 39.7%, and its estimated monthly branded searches moved from 6.7K to 10K.
How did search popularity change for customer success platforms worldwide in August 2026?
2 changes
In August 2026, Vitally overtook ChurnZero to take the highest estimated Share of Search among customer success platforms worldwide, at 39.7%.
In August 2026, ClientSuccess lost estimated Share of Search among customer success platforms worldwide, from 9.1% to 6.5%.
How each brand is measured
Brandwave collects information about searches that people make online using ClientSuccess’ and Vitally’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
ClientSuccess
2 branded search terms
- clientsuccess
- clientsuccess software
Vitally
2 branded search terms
- vitally cs
- vitally customer success
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