Cayenta CIS vs CIS Infinity:Which is more popular?

In September 2026, CIS Infinity had more branded searches than Cayenta CIS among utility customer information systems worldwide. CIS Infinity had about 70 branded searches, while Cayenta CIS had 10. CIS Infinity made up 0.23% of all utility customer information system searches we track, and Cayenta CIS accounted for 0.03%. When we asked ChatGPT and Google AI Overviews about utility customer information systems, Cayenta CIS appeared in three of the five answers and CIS Infinity in two. Cayenta CIS was mentioned before CIS Infinity in every answer.

Among utility customer information systems worldwide in September 2026

Who do people search for more?

CIS Infinity, about 7 searches for every 1 for Cayenta CIS

CIS Infinity 70 searchesCayenta CIS 10 searches

Who does AI mention more?

Cayenta CIS, mentioned in 3 of 5 answers, CIS Infinity in 2

Cayenta CIS in 3 of 5CIS Infinity in 2 of 5

Who does AI recommend more?

Cayenta CIS, named ahead of CIS Infinity in every answer

Cayenta CIS first in 3CIS Infinity never first

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Top utility customer information systems in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Cayenta CIS was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. CIS Infinity was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Cayenta CIS was listed before CIS Infinity in every answer.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

Cayenta CIS1st
Oracle Utilities Customer Cloud Service2nd
SAP S/4HANA Utilities3rd
CIS Infinity4th
Itron–
VertexOne–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

How many AI answers named each brand
Brand	ChatGPT	Google	Answers that named it
Cayenta CIS	Named in 3 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	3 of 5
SAP S/4HANA Utilities	Named in 2 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	2 of 5
CIS Infinity	Named in 2 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	2 of 5
Oracle Utilities Customer Cloud Service	Named in 2 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	2 of 5
Itron	Named in 0 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	0 of 5
VertexOne	Named in 0 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	0 of 5

Cayenta CIS3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
SAP S/4HANA Utilities2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
CIS Infinity2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Oracle Utilities Customer Cloud Service2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Itron0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
VertexOne0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about utility customer information systems

5 answers

Asked ChatGPT
“Which utility customer information system should I use?”
Asked ChatGPT
“What are the best utility customer information systems?”
Asked ChatGPT
“What's the best utility customer information system for customer records?”
1. 1Cayenta CIS
2. 2CIS Infinity
Searched Google, AI Overview
“customer information system”
Searched Google, AI Overview
“utility customer information systems”

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Is Cayenta CIS or CIS Infinity more popular in search?

This chart shows how often people search Google for Cayenta CIS and CIS Infinity by name. Each line represents a brand's share of searches for all six utility customer information systems we track, month by month, from English-language searches worldwide.

Cayenta CIS and CIS Infinity among utility customer information systems worldwide, by month

Month	Itron	VertexOne	SAP S/4HANA Utilities	CIS Infinity	Oracle Utilities Customer Cloud Service	Cayenta CIS
Oct 2025	63.9%	34.8%	0.75%	0.2%	0.26%	0.06%
Nov 2025	68.1%	30.3%	0.8%	0.21%	0.52%	0.06%
Dec 2025	63.9%	35%	0.6%	0.14%	0.32%	0.04%
Jan 2026	63.8%	34.9%	0.74%	0.14%	0.32%	0.07%
Feb 2026	72%	26.3%	1%	0.13%	0.45%	0.06%
Mar 2026	68.1%	30.4%	0.98%	0.15%	0.34%	0.03%
Apr 2026	68.2%	30.4%	0.98%	0.15%	0.21%	0.06%
May 2026	68%	30.4%	0.98%	0.15%	0.34%	0.08%
Jun 2026	63%	34.5%	2.1%	0.17%	0.24%	0.07%
Jul 2026	62.8%	34.3%	2.5%	0.14%	0.17%	0.07%
Aug 2026	62.8%	34.4%	2.5%	0.17%	0.14%	0.03%
Sep 2026	59.1%	39.5%	1%	0.23%	0.13%	0.03%

How has the Cayenta CIS and CIS Infinity comparison changed over the last 12 months?

3 findings

CIS Infinity was ahead of Cayenta CIS in every measured month of the 12 months ending September 2026.
Across the 12 months ending September 2026, Cayenta CIS’s share of searches among utility customer information systems worldwide moved from 0.06% to 0.03%, and its estimated monthly branded searches moved from 20 to 10.
Across the 12 months ending September 2026, CIS Infinity’s share of searches among utility customer information systems worldwide moved from 0.2% to 0.23%, and its estimated monthly branded searches held steady at 70.

How did search popularity change for utility customer information systems worldwide in September 2026?

1 change

Estimated monthly branded searches for Cayenta CIS worldwide fell 50% over 12 measured months, from 20 to 10 in September 2026.

How are branded searches counted?

2 search terms

Brandwave collects information about searches that people make online using Cayenta CIS’s and CIS Infinity’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.