Webex vs Zoom:Which is more popular?
In September 2026, Webex had more branded searches than Zoom among unified communications platforms worldwide. Webex had about 49,500 branded searches, while Zoom had 110. Webex made up 11.5% of all unified communications platform searches we track, and Zoom accounted for 0.03%. When we asked ChatGPT and Google AI Overviews about unified communications platforms, Zoom appeared in four of the five answers and Webex in three. Zoom was mentioned before Webex in every answer.
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Top unified communications platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Zoom was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Webex was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Zoom was listed before Webex in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
RingCentral4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Zoom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Nextiva3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Webex3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Dialpad2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Aircall0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about unified communications platforms
5 answers
Asked ChatGPT
“Which unified communications platform should I use?”
Asked ChatGPT
“What are the best unified communications platforms?”
Asked ChatGPT
“What's the best unified communications platform for a small team?”
Searched Google, AI Overview
“unified communications platform”
Searched Google, AI Overview
“cloud communications platform”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Webex or Zoom more popular in search?
This chart shows how often people search Google for Webex and Zoom by name. Each line represents a brand's share of searches for all six unified communications platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Webex, Zoom. The figures are in the table below the chart.
View monthly share of searches table
| Month | RingCentral | Dialpad | Aircall | Nextiva | Webex | Zoom |
|---|---|---|---|---|---|---|
| Oct 2025 | 40.8% | 18.4% | 18.4% | 10.1% | 12.3% | 0.02% |
| Nov 2025 | 39% | 17.5% | 17.5% | 11.7% | 14.3% | 0.02% |
| Dec 2025 | 41.4% | 18.6% | 15.2% | 12.4% | 12.4% | 0.02% |
| Jan 2026 | 35.5% | 16% | 29.1% | 10.7% | 8.7% | 0.02% |
| Feb 2026 | 38.5% | 17.3% | 21.1% | 11.5% | 11.5% | 0.03% |
| Mar 2026 | 40.8% | 18.4% | 18.4% | 10.1% | 12.3% | 0.04% |
| Apr 2026 | 42.2% | 19% | 15.6% | 10.4% | 12.7% | 0.05% |
| May 2026 | 40% | 18% | 18% | 12% | 12% | 0.04% |
| Jun 2026 | 38.5% | 21.1% | 17.3% | 11.5% | 11.5% | 0.02% |
| Jul 2026 | 38.5% | 21.1% | 17.3% | 11.5% | 11.5% | 0.04% |
| Aug 2026 | 41.4% | 18.6% | 15.2% | 12.4% | 12.4% | 0.04% |
| Sep 2026 | 38.5% | 21.1% | 17.3% | 11.5% | 11.5% | 0.03% |
How has the Webex and Zoom comparison changed over the last 12 months?
3 findings
- Webex was ahead of Zoom in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Webex’s share of searches among unified communications platforms worldwide moved from 12.3% to 11.5%, and its estimated monthly branded searches moved from 60.5K to 49.5K.
- Across the 12 months ending September 2026, Zoom’s share of searches among unified communications platforms worldwide moved from 0.02% to 0.03%, and its estimated monthly branded searches moved from 80 to 110.
How did search popularity change for unified communications platforms worldwide in September 2026?
2 changes
In September 2026, Webex lost share of searches among unified communications platforms worldwide, from 12.4% to 11.5%.
Estimated monthly branded searches for Zoom worldwide rose 37.5% over 12 measured months, from 80 to 110 in September 2026.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Webex’s and Zoom’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among unified communications platforms
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