Chatwoot vs Zendesk:Which is more popular?
In September 2026, Zendesk had more branded searches than Chatwoot among omnichannel messaging platforms worldwide. Zendesk had about 301,000 branded searches, while Chatwoot had 74,500. Zendesk made up 24.4% of all omnichannel messaging platform searches we track, and Chatwoot accounted for 6%. When we asked ChatGPT and Google AI Overviews about omnichannel messaging platforms, Zendesk appeared in all five answers and Chatwoot in none.
Who do people search for more?
Zendesk, about 4 searches for every 1 for Chatwoot
Who does AI mention more?
Zendesk, mentioned in every answer we collected
Who does AI recommend more?
Zendesk, the only one of the two named
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Top omnichannel messaging platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Zendesk appeared in all five answers. Chatwoot did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
- Zendesk1st
Intercom2nd
Salesforce3rd
Freshdesk Omni4th
Twilio5th
Respond.io6th
Kommo–
Chatwoot–
Trengo–
Re:amaze–
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Twilio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Salesforce3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Freshdesk Omni3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Respond.io1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Kommo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Chatwoot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Trengo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Re:amaze0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about omnichannel messaging platforms
5 answers
Asked ChatGPT
“Which omnichannel messaging platform should I use?”
Asked ChatGPT
“What are the best omnichannel messaging platforms?”
Asked ChatGPT
“What's the best omnichannel messaging platform for customer messaging?”
Searched Google, AI Overview
“omnichannel messaging platforms”
Searched Google, AI Overview
“customer messaging software”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Chatwoot or Zendesk more popular in search?
This chart shows how often people search Google for Chatwoot and Zendesk by name. Each line represents a brand's share of searches for all ten omnichannel messaging platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Zendesk, Chatwoot. The figures are in the table below the chart.
View monthly share of searches table
| Month | Twilio | Zendesk | Kommo | Respond.io | Chatwoot | Trengo | Salesforce | Intercom | Re:amaze | Freshdesk Omni |
|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 47% | 25.8% | 16% | 5.3% | 3.5% | 1.1% | 0.68% | 0.35% | 0.32% | 0.09% |
| Nov 2025 | 46.2% | 25.4% | 15.8% | 6.6% | 3.4% | 1% | 0.66% | 0.31% | 0.38% | 0.11% |
| Dec 2025 | 43.5% | 29.2% | 14.9% | 5.7% | 3.9% | 1.2% | 0.62% | 0.36% | 0.45% | 0.13% |
| Jan 2026 | 44% | 29.5% | 15.5% | 4.4% | 4% | 1.2% | 0.66% | 0.35% | 0.39% | 0.08% |
| Feb 2026 | 46.7% | 25.6% | 16% | 5% | 4.2% | 1.1% | 0.67% | 0.36% | 0.39% | 0.08% |
| Mar 2026 | 46.4% | 25.4% | 15.8% | 5.7% | 4.2% | 0.87% | 0.67% | 0.45% | 0.32% | 0.09% |
| Apr 2026 | 52.3% | 19.2% | 15% | 6.4% | 4.7% | 0.97% | 0.5% | 0.47% | 0.35% | 0.1% |
| May 2026 | 48.8% | 21.8% | 16.6% | 6% | 4.4% | 0.91% | 0.46% | 0.6% | 0.28% | 0.09% |
| Jun 2026 | 49.9% | 22.3% | 14.3% | 6.5% | 4.5% | 0.93% | 0.47% | 0.72% | 0.28% | 0.07% |
| Jul 2026 | 52.2% | 19.1% | 14.6% | 6% | 5.8% | 0.97% | 0.59% | 0.43% | 0.3% | 0.08% |
| Aug 2026 | 52.5% | 19.2% | 14.7% | 6.8% | 4.8% | 0.8% | 0.49% | 0.42% | 0.29% | 0.08% |
| Sep 2026 | 44.5% | 24.4% | 15.2% | 7.8% | 6% | 0.83% | 0.52% | 0.44% | 0.31% | 0.08% |
How has the Chatwoot and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Chatwoot in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Chatwoot’s share of searches among omnichannel messaging platforms worldwide moved from 3.5% to 6%, and its estimated monthly branded searches moved from 49.8K to 74.5K.
- Across the 12 months ending September 2026, Zendesk’s share of searches among omnichannel messaging platforms worldwide moved from 25.8% to 24.4%, and its estimated monthly branded searches moved from 369K to 301K.
How did search popularity change for omnichannel messaging platforms worldwide in September 2026?
2 changes
In September 2026, Zendesk gained share of searches among omnichannel messaging platforms worldwide, from 19.2% to 24.4%.
In September 2026, Chatwoot gained share of searches among omnichannel messaging platforms worldwide, from 4.8% to 6%.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using Chatwoot’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among omnichannel messaging platforms
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