Brandwave

Birdeye vs G2:Which is more popular?

In September 2026, G2 had more branded searches than Birdeye among customer review platforms worldwide. G2 had about 458,000 branded searches, while Birdeye had 74,000. G2 made up 13.6% of all customer review platform searches we track, and Birdeye accounted for 2.2%. When we asked ChatGPT and Google AI Overviews about customer review platforms, Birdeye and G2 each appeared in three of the five answers. Birdeye and G2 were each mentioned first in two of the four answers.

Among customer review platforms worldwide in September 2026

Who do people search for more?

G2, about 6 searches for every 1 for Birdeye

G2 458K searchesBirdeye 74K searches

Who does AI mention more?

Both were mentioned in 3 of 5 answers.

Birdeye in 3 of 5G2 in 3 of 5

Who does AI recommend more?

Each is named first in 2 of 4 answers.

Birdeye first in 2G2 first in 2

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Top customer review platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Birdeye was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. G2 was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Birdeye and G2 were each listed first in two of the four answers.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Trustpilot1st
  2. Birdeye2nd
  3. G23rd
  4. Capterra4th
  5. Reviews.io5th
  6. Judge.me6th
  7. Yotpo7th
  8. Feefo–
  9. Okendo–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Trustpilot5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • G23 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Birdeye3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Capterra3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Judge.me2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Reviews.io2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Yotpo1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Feefo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Okendo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about customer review platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Is Birdeye or G2 more popular in search?

This chart shows how often people search Google for Birdeye and G2 by name. Each line represents a brand's share of searches for all nine customer review platforms we track, month by month, from English-language searches worldwide.

Birdeye and G2 among customer review platforms worldwide, by month

Share of searches by month for G2, Birdeye. The figures are in the table below the chart.

View monthly share of searches table
MonthTrustpilotG2BirdeyeCapterraYotpoJudge.meFeefoOkendoReviews.io
Oct 202583.6%11.5%1.8%1.2%0.83%0.37%0.3%0.2%0.16%
Nov 202588.1%8.1%1.6%0.87%0.58%0.26%0.26%0.14%0.12%
Dec 202586.1%9.7%1.6%1%0.7%0.38%0.25%0.17%0.11%
Jan 202687.8%8.1%1.6%1.1%0.58%0.32%0.26%0.17%0.12%
Feb 202687.3%8.1%1.9%1.1%0.71%0.39%0.26%0.17%0.14%
Mar 202681.8%11.2%4%1.2%0.66%0.36%0.36%0.2%0.13%
Apr 202684%11.6%1.5%1.2%0.68%0.37%0.25%0.2%0.11%
May 202681.7%13.8%1.8%1.2%0.66%0.36%0.2%0.2%0.11%
Jun 202682%13.7%1.5%1.2%0.66%0.36%0.24%0.2%0.13%
Jul 202682%13.7%1.5%1.2%0.66%0.36%0.2%0.2%0.13%
Aug 202684.3%11.6%1.5%1%0.56%0.37%0.25%0.25%0.11%
Sep 202681.5%13.6%2.2%1.2%0.54%0.36%0.24%0.2%0.11%

How has the Birdeye and G2 comparison changed over the last 12 months?

3 findings
  • G2 was ahead of Birdeye in every measured month of the 12 months ending September 2026.
  • Across the 12 months ending September 2026, Birdeye’s share of searches among customer review platforms worldwide moved from 1.8% to 2.2%, and its estimated monthly branded searches moved from 60.5K to 74K.
  • Across the 12 months ending September 2026, G2’s share of searches among customer review platforms worldwide moved from 11.5% to 13.6%, and its estimated monthly branded searches moved from 376K to 458K.

How did search popularity change for customer review platforms worldwide in September 2026?

2 changes

  1. In September 2026, G2 gained share of searches among customer review platforms worldwide, from 11.6% to 13.6%.

  2. In September 2026, Birdeye gained share of searches among customer review platforms worldwide, from 1.5% to 2.2%.

How are branded searches counted?

3 search terms

Brandwave collects information about searches that people make online using Birdeye’s and G2’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Birdeye

1 branded search term

  • birdeye

G2

2 branded search terms

  • g2
  • g2 reviews

How the Brand Demand Index is measured

Other head-to-heads among customer review platforms

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