Medallia vs SurveyMonkey:Which is more popular?
In September 2026, SurveyMonkey had more branded searches than Medallia among customer feedback platforms in New Zealand. SurveyMonkey had about 4,400 branded searches, while Medallia had 140. SurveyMonkey made up 53.7% of all customer feedback platform searches we track, and Medallia accounted for 1.7%. When we asked ChatGPT and Google AI Overviews about customer feedback platforms, SurveyMonkey appeared in three of the four answers and Medallia in none.
Who do people search for more?
SurveyMonkey, about 31 searches for every 1 for Medallia
Who does AI mention more?
SurveyMonkey, mentioned in 3 of 4 answers, Medallia in 0
Who does AI recommend more?
SurveyMonkey, the only one of the two named
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Top customer feedback platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and one Google AI Overview, SurveyMonkey was mentioned in three out of four: in all three ChatGPT answers, but not in the Google AI Overview. Medallia did not appear in any of the four answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- SurveyMonkey3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Qualtrics3 of 4Named in 2 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Typeform3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
AskNicely3 of 4Named in 3 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Survicate2 of 4Named in 2 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Canny1 of 4Named in 0 of 3 ChatGPT answersNamed in 1 of 1 Google answers
Medallia0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
Delighted0 of 4Named in 0 of 3 ChatGPT answersNamed in 0 of 1 Google answers
See every answer about customer feedback platforms
4 answers
Asked ChatGPT
“Which customer feedback platform should I use in New Zealand?”
Asked ChatGPT
“What are the best customer feedback platforms in New Zealand?”
Asked ChatGPT
“What's the best customer feedback platform in New Zealand for customer feedback collection?”
Searched Google, AI Overview
“customer feedback platform”
Searched Google, AI Overview
“review request software”
Google showed no AI Overview for this search.
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is Medallia or SurveyMonkey more popular in search?
This chart shows how often people search Google for Medallia and SurveyMonkey by name. Each line represents a brand's share of searches for all eight customer feedback platforms we track, month by month, from searches in New Zealand.
Share of searches by month for SurveyMonkey, Medallia. The figures are in the table below the chart.
View monthly share of searches table
| Month | SurveyMonkey | Qualtrics | Typeform | AskNicely | Medallia | Canny | Survicate | Delighted |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 51.8% | 23% | 18.2% | 4.6% | 1.7% | 0.1% | 0.29% | 0.19% |
| Nov 2025 | 56.3% | 16.7% | 19.8% | 5.1% | 1.5% | 0.21% | 0.31% | 0.1% |
| Dec 2025 | 55.4% | 16.8% | 19.1% | 5% | 2.5% | 0.38% | 0.38% | 0.38% |
| Jan 2026 | 48.2% | 16.6% | 26.6% | 5.5% | 1.8% | 0.33% | 0.83% | 0.17% |
| Feb 2026 | 56.1% | 16.6% | 20.4% | 4.2% | 1.8% | 0.38% | 0.38% | 0.25% |
| Mar 2026 | 51.7% | 23% | 18.2% | 4.6% | 1.6% | 0.29% | 0.38% | 0.29% |
| Apr 2026 | 51.6% | 22.3% | 18.8% | 4.6% | 2% | 0.12% | 0.47% | 0.12% |
| May 2026 | 48.5% | 26.5% | 17.6% | 4.4% | 2.3% | 0.11% | 0.33% | 0.22% |
| Jun 2026 | 51.5% | 22.2% | 18.7% | 4.6% | 2% | 0.12% | 0.47% | 0.35% |
| Jul 2026 | 53.3% | 23% | 15.7% | 4.8% | 2.3% | 0.24% | 0.48% | 0.12% |
| Aug 2026 | 51.1% | 27.9% | 15.1% | 3.7% | 1.4% | 0.12% | 0.46% | 0.23% |
| Sep 2026 | 53.7% | 23.2% | 15.9% | 4.9% | 1.7% | 0.24% | 0.24% | 0.12% |
How has the Medallia and SurveyMonkey comparison changed over the last 12 months?
3 findings
- SurveyMonkey was ahead of Medallia in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Medallia’s share of searches among customer feedback platforms in New Zealand held steady at 1.7%, and its estimated monthly branded searches moved from 180 to 140.
- Across the 12 months ending September 2026, SurveyMonkey’s share of searches among customer feedback platforms in New Zealand moved from 51.8% to 53.7%, and its estimated monthly branded searches moved from 5.4K to 4.4K.
How did search popularity change for New Zealand customer feedback platforms in September 2026?
2 changes
In September 2026, SurveyMonkey gained share of searches among customer feedback platforms in New Zealand, from 51.1% to 53.7%.
Estimated monthly branded searches for Medallia in New Zealand fell 22.2% over 12 measured months, from 180 to 140 in September 2026.
How are branded searches counted?
5 search terms
Brandwave collects information about searches that people make online using Medallia’s and SurveyMonkey’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Medallia
4 branded search terms
- medallia
- medallia customer feedback
- medallia cx
- medallia nps
SurveyMonkey
1 branded search term
- surveymonkey
Other head-to-heads among customer feedback platforms
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