Brandwave

Birdeye vs Reviews.io:Which is more popular?

In September 2026, Birdeye had more branded searches than Reviews.io among customer review platforms in New Zealand. Birdeye had about 170 branded searches, while Reviews.io had 20. Birdeye made up 1% of all customer review platform searches we track, and Reviews.io accounted for 0.12%. When we asked ChatGPT and Google AI Overviews about customer review platforms, Birdeye and Reviews.io each appeared in two of the five answers. Birdeye was mentioned before Reviews.io in two out of three answers that named either.

Among customer review platforms in New Zealand in September 2026

Who do people search for more?

Birdeye, about 9 searches for every 1 for Reviews.io

Birdeye 170 searchesReviews.io 20 searches

Who does AI mention more?

Both were mentioned in 2 of 5 answers.

Birdeye in 2 of 5Reviews.io in 2 of 5

Who does AI recommend more?

Birdeye, named ahead of Reviews.io in 2 of 3 answers

Birdeye first in 2Reviews.io first in 1

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Top customer review platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Birdeye was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. Reviews.io was mentioned in two out of five: not in any of the three ChatGPT answers, but in both Google AI Overviews. Birdeye was listed before Reviews.io in two out of three answers that named either.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Trustpilot1st
  2. Tripadvisor2nd
  3. Birdeye3rd
  4. Judge.me4th
  5. Yotpo5th
  6. Feefo6th
  7. Reviews.io7th
  8. Okendo–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Trustpilot4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Tripadvisor3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Birdeye2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Yotpo2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Judge.me2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Feefo2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Reviews.io2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Okendo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about customer review platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.

Is Birdeye or Reviews.io more popular in search?

This chart shows how often people search Google for Birdeye and Reviews.io by name. Each line represents a brand's share of searches for all eight customer review platforms we track, month by month, from searches in New Zealand.

Birdeye and Reviews.io among customer review platforms in New Zealand, by month

Share of searches by month for Birdeye, Reviews.io. The figures are in the table below the chart.

View monthly share of searches table
MonthTripadvisorTrustpilotBirdeyeYotpoJudge.meOkendoFeefoReviews.io
Oct 202570.5%25.7%0.81%1.5%0.52%0.57%0.19%0.14%
Nov 202567.4%30%0.64%0.77%0.59%0.36%0.18%0.05%
Dec 202567.7%30.2%0.5%0.64%0.46%0.27%0.14%0.09%
Jan 202671.5%26.1%0.55%0.67%0.51%0.47%0.16%0.12%
Feb 202671.5%26.1%0.68%0.68%0.43%0.34%0.19%0.1%
Mar 202667.4%30%0.64%0.64%0.64%0.41%0.18%0.09%
Apr 202663.1%34.4%0.47%0.57%0.63%0.47%0.21%0.16%
May 202663.2%34.4%0.47%0.57%0.63%0.42%0.16%0.16%
Jun 202663.1%34.4%0.57%0.57%0.47%0.57%0.21%0.16%
Jul 202663.1%34.4%0.57%0.57%0.52%0.57%0.16%0.16%
Aug 202663%34.3%0.73%0.57%0.62%0.57%0.1%0.1%
Sep 202658.1%38.7%1%0.82%0.65%0.53%0.12%0.12%

How has the Birdeye and Reviews.io comparison changed over the last 12 months?

3 findings

How did search popularity change for New Zealand customer review platforms in September 2026?

1 change

  1. Estimated monthly branded searches for Reviews.io in New Zealand fell 33.3% over 12 measured months, from 30 to 20 in September 2026.

How are branded searches counted?

2 search terms

Brandwave collects information about searches that people make online using Birdeye’s and Reviews.io’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Birdeye

1 branded search term

  • birdeye

Reviews.io

1 branded search term

  • reviewsio

How the Brand Demand Index is measured

Other head-to-heads among customer review platforms

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