Birdeye vs Okendo:Which is more popular?
In September 2026, Birdeye had more branded searches than Okendo among customer review platforms in New Zealand. Birdeye had about 170 branded searches, while Okendo had 90. Birdeye made up 1% of all customer review platform searches we track, and Okendo accounted for 0.53%. When we asked ChatGPT and Google AI Overviews about customer review platforms, Birdeye appeared in two of the five answers and Okendo in none.
Who do people search for more?
Birdeye, about 89% more searches than Okendo
Who does AI mention more?
Birdeye, mentioned in 2 of 5 answers, Okendo in 0
Who does AI recommend more?
Birdeye, the only one of the two named
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Top customer review platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Birdeye was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. Okendo did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Trustpilot1st
Tripadvisor2nd- Birdeye3rd
Judge.me4th
Yotpo5th
Feefo6th
Reviews.io7th
Okendo–
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Trustpilot4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Tripadvisor3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Birdeye2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Yotpo2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Judge.me2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Feefo2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Reviews.io2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Okendo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about customer review platforms
5 answers
Asked ChatGPT
“Which customer review platform should I use in New Zealand?”
Asked ChatGPT
“What are the best customer review platforms in New Zealand?”
Asked ChatGPT
“What's the best customer review platform in New Zealand for collecting online reviews?”
Searched Google, AI Overview
“customer review platform”
Searched Google, AI Overview
“best review platform”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is Birdeye or Okendo more popular in search?
This chart shows how often people search Google for Birdeye and Okendo by name. Each line represents a brand's share of searches for all eight customer review platforms we track, month by month, from searches in New Zealand.
Share of searches by month for Birdeye, Okendo. The figures are in the table below the chart.
View monthly share of searches table
| Month | Tripadvisor | Trustpilot | Birdeye | Yotpo | Judge.me | Okendo | Feefo | Reviews.io |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 70.5% | 25.7% | 0.81% | 1.5% | 0.52% | 0.57% | 0.19% | 0.14% |
| Nov 2025 | 67.4% | 30% | 0.64% | 0.77% | 0.59% | 0.36% | 0.18% | 0.05% |
| Dec 2025 | 67.7% | 30.2% | 0.5% | 0.64% | 0.46% | 0.27% | 0.14% | 0.09% |
| Jan 2026 | 71.5% | 26.1% | 0.55% | 0.67% | 0.51% | 0.47% | 0.16% | 0.12% |
| Feb 2026 | 71.5% | 26.1% | 0.68% | 0.68% | 0.43% | 0.34% | 0.19% | 0.1% |
| Mar 2026 | 67.4% | 30% | 0.64% | 0.64% | 0.64% | 0.41% | 0.18% | 0.09% |
| Apr 2026 | 63.1% | 34.4% | 0.47% | 0.57% | 0.63% | 0.47% | 0.21% | 0.16% |
| May 2026 | 63.2% | 34.4% | 0.47% | 0.57% | 0.63% | 0.42% | 0.16% | 0.16% |
| Jun 2026 | 63.1% | 34.4% | 0.57% | 0.57% | 0.47% | 0.57% | 0.21% | 0.16% |
| Jul 2026 | 63.1% | 34.4% | 0.57% | 0.57% | 0.52% | 0.57% | 0.16% | 0.16% |
| Aug 2026 | 63% | 34.3% | 0.73% | 0.57% | 0.62% | 0.57% | 0.1% | 0.1% |
| Sep 2026 | 58.1% | 38.7% | 1% | 0.82% | 0.65% | 0.53% | 0.12% | 0.12% |
How has the Birdeye and Okendo comparison changed over the last 12 months?
3 findings
- Birdeye was ahead of Okendo in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Birdeye’s share of searches among customer review platforms in New Zealand moved from 0.81% to 1%, and its estimated monthly branded searches held steady at 170.
- Across the 12 months ending September 2026, Okendo’s share of searches among customer review platforms in New Zealand moved from 0.57% to 0.53%, and its estimated monthly branded searches moved from 120 to 90.
How did search popularity change for New Zealand customer review platforms in September 2026?
1 change
In September 2026, Okendo fell from 5th to 6th among customer review platforms in New Zealand.
How are branded searches counted?
11 search terms
Brandwave collects information about searches that people make online using Birdeye’s and Okendo’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among customer review platforms
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