Medallia vs SurveyMonkey:Which is more popular?
In September 2026, SurveyMonkey had more branded searches than Medallia among voice of customer platforms in New Zealand. SurveyMonkey had about 4,400 branded searches, while Medallia had 140. SurveyMonkey made up 55.3% of all voice of customer platform searches we track, and Medallia accounted for 1.8%. When we asked ChatGPT and Google AI Overviews about voice of customer platforms, Medallia appeared in four of the five answers and SurveyMonkey in two. Medallia was mentioned before SurveyMonkey in every answer that named either.
Who do people search for more?
SurveyMonkey, about 31 searches for every 1 for Medallia
Who does AI mention more?
Medallia, mentioned in 4 of 5 answers, SurveyMonkey in 2
Who does AI recommend more?
Medallia, named ahead of SurveyMonkey in 4 of 4 answers
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Top voice of customer platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Medallia was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. SurveyMonkey was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Medallia was listed before SurveyMonkey in every answer that named either.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Qualtrics5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Medallia4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
AskNicely3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers- SurveyMonkey2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Thematic2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Survicate2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Alchemer1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Sprig0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
InMoment0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about voice of customer platforms
5 answers
Asked ChatGPT
“Which voice of customer platform should I use in New Zealand?”
Asked ChatGPT
“What are the best voice of customer platforms in New Zealand?”
Asked ChatGPT
“What's the best voice of customer platform in New Zealand for customer feedback?”
Searched Google, AI Overview
“voice of customer platform”
Searched Google, AI Overview
“customer feedback software”
Brands are shown in the order each answer named them. The survey took place in New Zealand on October 21, 2026.
Is Medallia or SurveyMonkey more popular in search?
This chart shows how often people search Google for Medallia and SurveyMonkey by name. Each line represents a brand's share of searches for all nine voice of customer platforms we track, month by month, from searches in New Zealand.
Share of searches by month for SurveyMonkey, Medallia. The figures are in the table below the chart.
View monthly share of searches table
| Month | SurveyMonkey | Qualtrics | Thematic | AskNicely | Sprig | Medallia | Alchemer | InMoment | Survicate |
|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 55.3% | 24.6% | 7.4% | 4.9% | 4% | 1.7% | 1.1% | 0.72% | 0.31% |
| Nov 2025 | 61.6% | 18.2% | 6.7% | 5.5% | 3.6% | 1.6% | 1.6% | 0.8% | 0.34% |
| Dec 2025 | 58.7% | 17.8% | 7.9% | 5.3% | 5.3% | 2.2% | 1% | 1.4% | 0.4% |
| Jan 2026 | 55.9% | 19.3% | 7.5% | 6.2% | 5% | 2.1% | 1.7% | 1.3% | 0.96% |
| Feb 2026 | 60.8% | 18% | 6.6% | 4.4% | 5.4% | 1.9% | 1.5% | 0.97% | 0.41% |
| Mar 2026 | 56% | 24.9% | 6.1% | 5% | 4% | 1.8% | 1.1% | 0.73% | 0.41% |
| Apr 2026 | 55.1% | 23.8% | 6% | 4.9% | 4.9% | 2.1% | 1.8% | 0.88% | 0.5% |
| May 2026 | 51.2% | 27.9% | 6.9% | 4.5% | 4.5% | 2.4% | 1.3% | 0.81% | 0.35% |
| Jun 2026 | 55.6% | 24% | 6.1% | 4.9% | 4.9% | 2.1% | 1.4% | 0.51% | 0.51% |
| Jul 2026 | 56.9% | 24.6% | 5% | 5% | 4.1% | 2.2% | 1.2% | 0.39% | 0.52% |
| Aug 2026 | 53.1% | 29% | 5.8% | 3.9% | 4.7% | 1.3% | 1.1% | 0.6% | 0.48% |
| Sep 2026 | 55.3% | 23.9% | 7.4% | 4.9% | 4.9% | 1.8% | 1.1% | 0.5% | 0.25% |
How has the Medallia and SurveyMonkey comparison changed over the last 12 months?
3 findings
- SurveyMonkey was ahead of Medallia in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Medallia’s share of searches among voice of customer platforms in New Zealand moved from 1.7% to 1.8%, and its estimated monthly branded searches moved from 170 to 140.
- Across the 12 months ending September 2026, SurveyMonkey’s share of searches among voice of customer platforms in New Zealand held steady at 55.3%, and its estimated monthly branded searches moved from 5.4K to 4.4K.
How did search popularity change for New Zealand voice of customer platforms in September 2026?
2 changes
In September 2026, SurveyMonkey gained share of searches among voice of customer platforms in New Zealand, from 53.1% to 55.3%.
Estimated monthly branded searches for Medallia in New Zealand fell 17.6% over 12 measured months, from 170 to 140 in September 2026.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Medallia’s and SurveyMonkey’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Medallia
1 branded search term
- medallia
SurveyMonkey
1 branded search term
- surveymonkey
Other head-to-heads among voice of customer platforms
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