Salesforce vs Trengo:Which is searched more?
In September 2026, Trengo had more branded searches than Salesforce among omnichannel messaging platforms worldwide. Trengo had about 10,300 branded searches, while Salesforce had 6,400. Trengo made up 0.83% of all omnichannel messaging platform searches we track, and Salesforce accounted for 0.52%. These are worldwide searches for English-language branded terms.
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Is Salesforce or Trengo more popular in search?
Compare services and tools used to manage customer messages across multiple channels. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of searches by month for Trengo, Salesforce. The figures are in the table below the chart.
View monthly share of searches table
| Month | Twilio | Zendesk | Kommo | Respond.io | Chatwoot | Trengo | Salesforce | Intercom | Re:amaze | Freshdesk Omni |
|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 47% | 25.8% | 16% | 5.3% | 3.5% | 1.1% | 0.68% | 0.35% | 0.32% | 0.09% |
| Nov 2025 | 46.2% | 25.4% | 15.8% | 6.6% | 3.4% | 1% | 0.66% | 0.31% | 0.38% | 0.11% |
| Dec 2025 | 43.5% | 29.2% | 14.9% | 5.7% | 3.9% | 1.2% | 0.62% | 0.36% | 0.45% | 0.13% |
| Jan 2026 | 44% | 29.5% | 15.5% | 4.4% | 4% | 1.2% | 0.66% | 0.35% | 0.39% | 0.08% |
| Feb 2026 | 46.7% | 25.6% | 16% | 5% | 4.2% | 1.1% | 0.67% | 0.36% | 0.39% | 0.08% |
| Mar 2026 | 46.4% | 25.4% | 15.8% | 5.7% | 4.2% | 0.87% | 0.67% | 0.45% | 0.32% | 0.09% |
| Apr 2026 | 52.3% | 19.2% | 15% | 6.4% | 4.7% | 0.97% | 0.5% | 0.47% | 0.35% | 0.1% |
| May 2026 | 48.8% | 21.8% | 16.6% | 6% | 4.4% | 0.91% | 0.46% | 0.6% | 0.28% | 0.09% |
| Jun 2026 | 49.9% | 22.3% | 14.3% | 6.5% | 4.5% | 0.93% | 0.47% | 0.72% | 0.28% | 0.07% |
| Jul 2026 | 52.2% | 19.1% | 14.6% | 6% | 5.8% | 0.97% | 0.59% | 0.43% | 0.3% | 0.08% |
| Aug 2026 | 52.5% | 19.2% | 14.7% | 6.8% | 4.8% | 0.8% | 0.49% | 0.42% | 0.29% | 0.08% |
| Sep 2026 | 44.5% | 24.4% | 15.2% | 7.8% | 6% | 0.83% | 0.52% | 0.44% | 0.31% | 0.08% |
How has the Salesforce and Trengo comparison changed over the last 12 months?
3 findings
- Trengo was ahead of Salesforce in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Salesforce’s share of searches among omnichannel messaging platforms worldwide moved from 0.68% to 0.52%, and its estimated monthly branded searches moved from 9.7K to 6.4K.
- Across the 12 months ending September 2026, Trengo’s share of searches among omnichannel messaging platforms worldwide moved from 1.1% to 0.83%, and its estimated monthly branded searches moved from 15.2K to 10.3K.
How did search popularity change for omnichannel messaging platforms worldwide in September 2026?
2 changes
Estimated monthly branded searches for Salesforce worldwide fell 34% over 12 measured months, from 9.7K to 6.4K in September 2026.
Estimated monthly branded searches for Trengo worldwide fell 32.5% over 12 measured months, from 15.2K to 10.3K in September 2026.
How are branded searches counted?
8 search terms
Brandwave collects information about searches that people make online using Salesforce’s and Trengo’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Salesforce
2 branded search terms
- salesforce service cloud
- service cloud salesforce
Trengo
6 branded search terms
- app trengo
- trengo
- trengo app
- trengo crm
- trengo whatsapp
- whatsapp trengo
Other head-to-heads among omnichannel messaging platforms
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