Re:amaze vs Twilio:Which is more popular?
In September 2026, Twilio had more branded searches than Re:amaze among omnichannel messaging platforms worldwide. Twilio had about 550,000 branded searches, while Re:amaze had 3,780. Twilio made up 44.5% of all omnichannel messaging platform searches we track, and Re:amaze accounted for 0.31%. When we asked ChatGPT and Google AI Overviews about omnichannel messaging platforms, Twilio appeared in three of the five answers and Re:amaze in none.
Who do people search for more?
Twilio, about 146 searches for every 1 for Re:amaze
Who does AI mention more?
Twilio, mentioned in 3 of 5 answers, Re:amaze in 0
Who does AI recommend more?
Twilio, the only one of the two named
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Top omnichannel messaging platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Twilio was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Re:amaze did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Zendesk1st
Intercom2nd
Salesforce3rd
Freshdesk Omni4th- Twilio5th
Respond.io6th
Kommo–
Chatwoot–
Trengo–
Re:amaze–
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Twilio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Salesforce3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Freshdesk Omni3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Respond.io1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Kommo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Chatwoot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Trengo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Re:amaze0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about omnichannel messaging platforms
5 answers
Asked ChatGPT
“Which omnichannel messaging platform should I use?”
Asked ChatGPT
“What are the best omnichannel messaging platforms?”
Asked ChatGPT
“What's the best omnichannel messaging platform for customer messaging?”
Searched Google, AI Overview
“omnichannel messaging platforms”
Searched Google, AI Overview
“customer messaging software”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Re:amaze or Twilio more popular in search?
This chart shows how often people search Google for Re:amaze and Twilio by name. Each line represents a brand's share of searches for all ten omnichannel messaging platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Twilio, Re:amaze. The figures are in the table below the chart.
View monthly share of searches table
| Month | Twilio | Zendesk | Kommo | Respond.io | Chatwoot | Trengo | Salesforce | Intercom | Re:amaze | Freshdesk Omni |
|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 47% | 25.8% | 16% | 5.3% | 3.5% | 1.1% | 0.68% | 0.35% | 0.32% | 0.09% |
| Nov 2025 | 46.2% | 25.4% | 15.8% | 6.6% | 3.4% | 1% | 0.66% | 0.31% | 0.38% | 0.11% |
| Dec 2025 | 43.5% | 29.2% | 14.9% | 5.7% | 3.9% | 1.2% | 0.62% | 0.36% | 0.45% | 0.13% |
| Jan 2026 | 44% | 29.5% | 15.5% | 4.4% | 4% | 1.2% | 0.66% | 0.35% | 0.39% | 0.08% |
| Feb 2026 | 46.7% | 25.6% | 16% | 5% | 4.2% | 1.1% | 0.67% | 0.36% | 0.39% | 0.08% |
| Mar 2026 | 46.4% | 25.4% | 15.8% | 5.7% | 4.2% | 0.87% | 0.67% | 0.45% | 0.32% | 0.09% |
| Apr 2026 | 52.3% | 19.2% | 15% | 6.4% | 4.7% | 0.97% | 0.5% | 0.47% | 0.35% | 0.1% |
| May 2026 | 48.8% | 21.8% | 16.6% | 6% | 4.4% | 0.91% | 0.46% | 0.6% | 0.28% | 0.09% |
| Jun 2026 | 49.9% | 22.3% | 14.3% | 6.5% | 4.5% | 0.93% | 0.47% | 0.72% | 0.28% | 0.07% |
| Jul 2026 | 52.2% | 19.1% | 14.6% | 6% | 5.8% | 0.97% | 0.59% | 0.43% | 0.3% | 0.08% |
| Aug 2026 | 52.5% | 19.2% | 14.7% | 6.8% | 4.8% | 0.8% | 0.49% | 0.42% | 0.29% | 0.08% |
| Sep 2026 | 44.5% | 24.4% | 15.2% | 7.8% | 6% | 0.83% | 0.52% | 0.44% | 0.31% | 0.08% |
How has the Re:amaze and Twilio comparison changed over the last 12 months?
3 findings
- Twilio was ahead of Re:amaze in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Re:amaze’s share of searches among omnichannel messaging platforms worldwide moved from 0.32% to 0.31%, and its estimated monthly branded searches moved from 4.6K to 3.8K.
- Across the 12 months ending September 2026, Twilio’s share of searches among omnichannel messaging platforms worldwide moved from 47% to 44.5%, and its estimated monthly branded searches moved from 673K to 550K.
How did search popularity change for omnichannel messaging platforms worldwide in September 2026?
2 changes
In September 2026, Twilio lost share of searches among omnichannel messaging platforms worldwide, from 52.5% to 44.5%.
Estimated monthly branded searches for Re:amaze worldwide fell 17.8% over 12 measured months, from 4.6K to 3.8K in September 2026.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Re:amaze’s and Twilio’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among omnichannel messaging platforms
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