Brandwave

Lyssna vs User Interviews:Which is more popular?

In September 2026, User Interviews had more branded searches than Lyssna among UX research tools worldwide. User Interviews had about 165,000 branded searches, while Lyssna had 8,490. User Interviews made up 30.7% of all UX research tool searches we track, and Lyssna accounted for 1.6%. When we asked ChatGPT and Google AI Overviews about UX research tools, User Interviews appeared in all five answers and Lyssna in three. Lyssna was mentioned before User Interviews in three out of five answers.

Among UX research tools worldwide in September 2026

Who do people search for more?

User Interviews, about 19 searches for every 1 for Lyssna

User Interviews 165K searchesLyssna 8.5K searches

Who does AI mention more?

User Interviews, mentioned in every answer we collected

User Interviews in 5 of 5Lyssna in 3 of 5

Who does AI recommend more?

Lyssna, named ahead of User Interviews in 3 of 5 answers

Lyssna first in 3User Interviews first in 2

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Top UX research tools in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, User Interviews appeared in all five answers. Lyssna was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Lyssna was listed before User Interviews in three out of five answers.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Maze1st
  2. UserTesting2nd
  3. Dovetail3rd
  4. Lyssna4th
  5. User Interviews5th
  6. UXtweak6th
  7. Hotjar7th
  8. Qualtrics8th
  9. Optimal Workshop9th

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • User Interviews5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Maze5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Dovetail5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • UserTesting5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Hotjar4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Qualtrics3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Lyssna3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Optimal Workshop2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • UXtweak2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers

See every answer about UX research tools

5 answers

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Is Lyssna or User Interviews more popular in search?

This chart shows how often people search Google for Lyssna and User Interviews by name. Each line represents a brand's share of searches for all nine UX research tools we track, month by month, from English-language searches worldwide.

Lyssna and User Interviews among UX research tools worldwide, by month

Share of searches by month for User Interviews, Lyssna. The figures are in the table below the chart.

View monthly share of searches table
MonthQualtricsUser InterviewsHotjarLyssnaOptimal WorkshopUXtweakMazeDovetailUserTesting
Oct 202561.3%12.3%22.5%1.7%0.9%0.9%0.26%0.12%0.03%
Nov 202557.7%17.3%21.1%1.6%1%0.84%0.3%0.11%0.05%
Dec 202557.4%17.3%21.1%1.9%0.84%0.84%0.36%0.13%0.05%
Jan 202652.6%19.3%23.5%2.2%0.94%0.94%0.31%0.17%0.04%
Feb 202664.4%15.8%15.8%1.8%0.94%0.77%0.29%0.12%0.08%
Mar 202665.6%19.6%10.8%1.8%0.96%0.64%0.29%0.13%0.17%
Apr 202662.9%23.1%10.3%1.7%0.75%0.62%0.28%0.1%0.15%
May 202659.6%26.7%9.8%1.6%0.71%0.71%0.32%0.12%0.32%
Jun 202651.9%28.5%15.6%1.8%0.76%0.61%0.26%0.13%0.4%
Jul 202653.3%29.2%13.1%2.2%0.77%0.64%0.33%0.14%0.24%
Aug 202650.2%33.7%12.4%2.1%0.72%0.47%0.25%0.15%0.08%
Sep 202645.8%30.7%20.5%1.6%0.67%0.45%0.26%0.12%0.02%

How has the Lyssna and User Interviews comparison changed over the last 12 months?

3 findings
  • User Interviews was ahead of Lyssna in every measured month of the 12 months ending September 2026.
  • Across the 12 months ending September 2026, Lyssna’s share of searches among UX research tools worldwide moved from 1.7% to 1.6%, and its estimated monthly branded searches moved from 10K to 8.5K.
  • Across the 12 months ending September 2026, User Interviews’ share of searches among UX research tools worldwide moved from 12.3% to 30.7%, and its estimated monthly branded searches moved from 74K to 165K.

How did search popularity change for UX research tools worldwide in September 2026?

2 changes

  1. In September 2026, User Interviews lost share of searches among UX research tools worldwide, from 33.7% to 30.7%.

  2. In September 2026, Lyssna lost share of searches among UX research tools worldwide, from 2.1% to 1.6%.

How are branded searches counted?

3 search terms

Brandwave collects information about searches that people make online using Lyssna’s and User Interviews’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Lyssna

2 branded search terms

  • lyssna
  • lyssna user testing

User Interviews

1 branded search term

  • user interviews

How the Brand Demand Index is measured

Other head-to-heads among UX research tools

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