Brandwave

Kommo vs Salesforce:Which is more popular?

In September 2026, Kommo had more branded searches than Salesforce among omnichannel messaging platforms worldwide. Kommo had about 188,000 branded searches, while Salesforce had 6,400. Kommo made up 15.2% of all omnichannel messaging platform searches we track, and Salesforce accounted for 0.52%. When we asked ChatGPT and Google AI Overviews about omnichannel messaging platforms, Salesforce appeared in three of the five answers and Kommo in none.

Among omnichannel messaging platforms worldwide in September 2026

Who do people search for more?

Kommo, about 29 searches for every 1 for Salesforce

Kommo 188K searchesSalesforce 6.4K searches

Who does AI mention more?

Salesforce, mentioned in 3 of 5 answers, Kommo in 0

Salesforce in 3 of 5Kommo in 0 of 5

Who does AI recommend more?

Salesforce, the only one of the two named

Salesforce first in 3Kommo never named

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Top omnichannel messaging platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Salesforce was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Kommo did not appear in any of the five answers.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Zendesk1st
  2. Intercom2nd
  3. Salesforce3rd
  4. Freshdesk Omni4th
  5. Twilio5th
  6. Respond.io6th
  7. Kommo–
  8. Chatwoot–
  9. Trengo–
  10. Re:amaze–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Twilio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Salesforce3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Freshdesk Omni3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Respond.io1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Kommo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Chatwoot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Trengo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Re:amaze0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about omnichannel messaging platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Is Kommo or Salesforce more popular in search?

This chart shows how often people search Google for Kommo and Salesforce by name. Each line represents a brand's share of searches for all ten omnichannel messaging platforms we track, month by month, from English-language searches worldwide.

Kommo and Salesforce among omnichannel messaging platforms worldwide, by month

Share of searches by month for Kommo, Salesforce. The figures are in the table below the chart.

View monthly share of searches table
MonthTwilioZendeskKommoRespond.ioChatwootTrengoSalesforceIntercomRe:amazeFreshdesk Omni
Oct 202547%25.8%16%5.3%3.5%1.1%0.68%0.35%0.32%0.09%
Nov 202546.2%25.4%15.8%6.6%3.4%1%0.66%0.31%0.38%0.11%
Dec 202543.5%29.2%14.9%5.7%3.9%1.2%0.62%0.36%0.45%0.13%
Jan 202644%29.5%15.5%4.4%4%1.2%0.66%0.35%0.39%0.08%
Feb 202646.7%25.6%16%5%4.2%1.1%0.67%0.36%0.39%0.08%
Mar 202646.4%25.4%15.8%5.7%4.2%0.87%0.67%0.45%0.32%0.09%
Apr 202652.3%19.2%15%6.4%4.7%0.97%0.5%0.47%0.35%0.1%
May 202648.8%21.8%16.6%6%4.4%0.91%0.46%0.6%0.28%0.09%
Jun 202649.9%22.3%14.3%6.5%4.5%0.93%0.47%0.72%0.28%0.07%
Jul 202652.2%19.1%14.6%6%5.8%0.97%0.59%0.43%0.3%0.08%
Aug 202652.5%19.2%14.7%6.8%4.8%0.8%0.49%0.42%0.29%0.08%
Sep 202644.5%24.4%15.2%7.8%6%0.83%0.52%0.44%0.31%0.08%

How has the Kommo and Salesforce comparison changed over the last 12 months?

3 findings

How did search popularity change for omnichannel messaging platforms worldwide in September 2026?

2 changes

  1. In September 2026, Kommo gained share of searches among omnichannel messaging platforms worldwide, from 14.7% to 15.2%.

  2. Estimated monthly branded searches for Salesforce worldwide fell 34% over 12 measured months, from 9.7K to 6.4K in September 2026.

How are branded searches counted?

7 search terms

Brandwave collects information about searches that people make online using Kommo’s and Salesforce’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Kommo

5 branded search terms

  • kommo
  • kommo app
  • kommo crm
  • kommo software
  • kommo whatsapp

Salesforce

2 branded search terms

  • salesforce service cloud
  • service cloud salesforce

How the Brand Demand Index is measured

Other head-to-heads among omnichannel messaging platforms

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