CallMiner vs Gong:Which is more popular by branded search?
In August 2026, Gong had more branded searches than CallMiner among contact centre analytics platforms worldwide. Gong was estimated to have 7.5K branded searches compared to CallMiner’s 1.9K, and held a 2.8% Share of Search versus CallMiner’s 0.7%. These are worldwide searches for English-language branded terms.
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Which is more popular in search, CallMiner or Gong?
Compare the tools that analyse support calls and chats. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Gong, CallMiner. The figures are in the table below the chart.
View monthly share of search table
| Month | Balto | Level AI | Observe.AI | Gong | CallMiner |
|---|---|---|---|---|---|
| Oct 2025 | 91.6% | 2.5% | 2.5% | 2.8% | 0.73% |
| Nov 2025 | 91.7% | 2.5% | 2.5% | 2.8% | 0.58% |
| Dec 2025 | 94.2% | 1.7% | 1.7% | 1.9% | 0.49% |
| Jan 2026 | 91.8% | 2.5% | 3% | 2% | 0.73% |
| Feb 2026 | 90.3% | 3% | 3% | 2.9% | 0.88% |
| Mar 2026 | 87.9% | 3.5% | 2.9% | 4.8% | 0.86% |
| Apr 2026 | 88.1% | 3.5% | 2.9% | 4.8% | 0.68% |
| May 2026 | 88.9% | 3.6% | 2.9% | 4% | 0.69% |
| Jun 2026 | 86.5% | 3.5% | 3.5% | 5.7% | 0.82% |
| Jul 2026 | 89.4% | 2.9% | 2.9% | 4% | 0.69% |
| Aug 2026 | 90.6% | 3% | 3% | 2.8% | 0.7% |
| Sep 2026 | — | — | — | — | — |
How has the CallMiner and Gong comparison changed over the last 12 months?
3 findings
- Gong was ahead of CallMiner in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, CallMiner’s estimated Share of Search among contact centre analytics platforms worldwide moved from 0.73% to 0.7%, and its estimated monthly branded searches moved from 2.4K to 1.9K.
- Across the 11 months ending August 2026, Gong’s estimated Share of Search among contact centre analytics platforms worldwide held steady at 2.8%, and its estimated monthly branded searches moved from 9.2K to 7.5K.
How did search popularity change for contact centre analytics platforms worldwide in August 2026?
2 changes
In August 2026, Gong lost estimated Share of Search among contact centre analytics platforms worldwide, from 4% to 2.8%.
Estimated monthly branded searches for CallMiner worldwide fell 20.8% over 11 measured months, from 2.4K to 1.9K in August 2026.
How each brand is measured
Brandwave collects information about searches that people make online using CallMiner’s and Gong’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Put your own brand in this comparison
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