BMC Helix vs ManageEngine ServiceDesk Plus:Which is searched more?
In September 2026, BMC Helix had more branded searches than ManageEngine ServiceDesk Plus among IT service management platforms worldwide. BMC Helix had about 14,800 branded searches, while ManageEngine ServiceDesk Plus had 13,200. BMC Helix made up 1.7% of all IT service management platform searches we track, and ManageEngine ServiceDesk Plus accounted for 1.5%. These are worldwide searches for English-language branded terms.
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Is BMC Helix or ManageEngine ServiceDesk Plus more popular in search?
Compare services and tools used to coordinate IT support and service requests. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of searches by month for BMC Helix, ManageEngine ServiceDesk Plus. The figures are in the table below the chart.
View monthly share of searches table
| Month | ServiceNow | Zendesk | Freshservice | Jira Service Management | SolarWinds | TOPdesk | BMC Helix | ManageEngine ServiceDesk Plus | HaloITSM | SysAid |
|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 43.9% | 35.2% | 3.9% | 4% | 5.8% | 3.2% | 1.2% | 1.4% | 0.52% | 0.95% |
| Nov 2025 | 42.9% | 34.4% | 3.8% | 4.7% | 5.6% | 3.8% | 1.4% | 1.7% | 0.5% | 1.1% |
| Dec 2025 | 44.4% | 35.6% | 3.9% | 4% | 4.8% | 3.2% | 1.2% | 1.6% | 0.42% | 0.96% |
| Jan 2026 | 44.5% | 35.7% | 4% | 4% | 4.8% | 3.2% | 1.2% | 1.4% | 0.43% | 0.79% |
| Feb 2026 | 48% | 31.5% | 3.5% | 4.3% | 5.2% | 3.5% | 1.3% | 1.4% | 0.46% | 0.85% |
| Mar 2026 | 44.5% | 35.5% | 4% | 4% | 4.8% | 3.2% | 1.2% | 1.6% | 0.52% | 0.79% |
| Apr 2026 | 55.8% | 24.5% | 4.1% | 4% | 4.9% | 2.7% | 1.2% | 1.6% | 0.54% | 0.66% |
| May 2026 | 53.4% | 28.7% | 3.9% | 3.8% | 3.9% | 2.6% | 1.2% | 1.6% | 0.42% | 0.63% |
| Jun 2026 | 53.2% | 28.5% | 3.9% | 3.8% | 3.8% | 3.1% | 1.4% | 1.3% | 0.42% | 0.63% |
| Jul 2026 | 52% | 27.8% | 3.8% | 4.4% | 4.6% | 3.1% | 1.7% | 1.5% | 0.5% | 0.75% |
| Aug 2026 | 47.5% | 30.8% | 4.2% | 4.2% | 5.1% | 3.4% | 1.8% | 1.7% | 0.55% | 0.83% |
| Sep 2026 | 43% | 34.4% | 4.7% | 4.6% | 4.6% | 3.8% | 1.7% | 1.5% | 0.93% | 0.76% |
How has the BMC Helix and ManageEngine ServiceDesk Plus comparison changed over the last 12 months?
3 findings
- The lead changed hands once in the 12 months ending September 2026: BMC Helix took it in June 2026.
- Across the 12 months ending September 2026, BMC Helix’s share of searches among IT service management platforms worldwide moved from 1.2% to 1.7%, and its estimated monthly branded searches moved from 12.1K to 14.8K.
- Across the 12 months ending September 2026, ManageEngine ServiceDesk Plus’ share of searches among IT service management platforms worldwide moved from 1.4% to 1.5%, and its estimated monthly branded searches moved from 14.8K to 13.2K.
How did search popularity change for IT service management platforms worldwide in September 2026?
2 changes
Estimated monthly branded searches for BMC Helix worldwide rose 22.3% over 12 measured months, from 12.1K to 14.8K in September 2026.
Estimated monthly branded searches for ManageEngine ServiceDesk Plus worldwide fell 10.2% over 12 measured months, from 14.8K to 13.2K in September 2026.
How are branded searches counted?
6 search terms
Brandwave collects information about searches that people make online using BMC Helix’s and ManageEngine ServiceDesk Plus’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
BMC Helix
1 branded search term
- bmc helix
ManageEngine ServiceDesk Plus
5 branded search terms
- manageengine servicedesk plus
- manageengine servicedesk plus app
- manageengine servicedesk plus software
- manageengineservicedeskplus
- servicedesk plus
Other head-to-heads among IT service management platforms
ServiceNow vs Zendesk: compare search popularity
ServiceNow vs Freshservice: compare search popularity
ServiceNow vs Jira Service Management: compare search popularity
ServiceNow vs SolarWinds: compare search popularity- Zendesk vs Freshservice: compare search popularity
- Zendesk vs Jira Service Management: compare search popularity
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