Braze vs Customer.io:Which is more popular?
In September 2026, Customer.io had more branded searches than Braze among mobile marketing platforms worldwide. Customer.io had about 12,300 branded searches, while Braze had 5,720. Customer.io made up 8.2% of all mobile marketing platform searches we track, and Braze accounted for 3.8%. When we asked ChatGPT and Google AI Overviews about mobile marketing platforms, Braze appeared in all five answers and Customer.io in two. Braze was mentioned before Customer.io in every answer.
Who do people search for more?
Customer.io, about 2 searches for every 1 for Braze
Who does AI mention more?
Braze, mentioned in every answer we collected
Who does AI recommend more?
Braze, named ahead of Customer.io in every answer
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Top mobile marketing platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Braze appeared in all five answers. Customer.io was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Braze was listed before Customer.io in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Braze5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
OneSignal3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Airship3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
AppsFlyer2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers- Customer.io2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Iterable2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
CleverTap2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
MoEngage2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
See every answer about mobile marketing platforms
5 answers
Asked ChatGPT
“Which mobile marketing platform should I use?”
Asked ChatGPT
“What are the best mobile marketing platforms?”
Asked ChatGPT
“What's the best mobile marketing platform for in-app messaging?”
Searched Google, AI Overview
“mobile marketing platforms”
Searched Google, AI Overview
“in-app marketing tool”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Braze or Customer.io more popular in search?
This chart shows how often people search Google for Braze and Customer.io by name. Each line represents a brand's share of searches for all eight mobile marketing platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Customer.io, Braze. The figures are in the table below the chart.
View monthly share of searches table
| Month | AppsFlyer | OneSignal | Customer.io | Braze | Iterable | Airship | CleverTap | MoEngage |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 47.8% | 39.6% | 8% | 4% | 0.43% | 0.14% | 0.1% | 0.01% |
| Nov 2025 | 48.9% | 40.3% | 6.7% | 3.6% | 0.36% | 0.11% | 0.08% | 0.02% |
| Dec 2025 | 47.6% | 39.8% | 7.9% | 3.9% | 0.41% | 0.17% | 0.1% | 0.02% |
| Jan 2026 | 47.6% | 39.7% | 7.9% | 4.1% | 0.44% | 0.14% | 0.06% | 0.01% |
| Feb 2026 | 46.4% | 38.7% | 9.5% | 4.7% | 0.45% | 0.16% | 0.12% | 0.02% |
| Mar 2026 | 52.7% | 35.9% | 7.2% | 3.5% | 0.44% | 0.12% | 0.06% | 0.01% |
| Apr 2026 | 48% | 40% | 8% | 3.3% | 0.4% | 0.14% | 0.11% | 0.01% |
| May 2026 | 48% | 39.9% | 8% | 3.4% | 0.48% | 0.11% | 0.08% | 0.01% |
| Jun 2026 | 53.5% | 35.1% | 7.3% | 3.5% | 0.4% | 0.12% | 0.08% | 0.01% |
| Jul 2026 | 49.9% | 37.6% | 8.3% | 3.6% | 0.43% | 0.14% | 0.06% | 0.01% |
| Aug 2026 | 49.8% | 37.7% | 8.3% | 3.7% | 0.38% | 0.14% | 0.07% | 0.01% |
| Sep 2026 | 49.7% | 37.7% | 8.2% | 3.8% | 0.38% | 0.14% | 0.06% | 0.02% |
How has the Braze and Customer.io comparison changed over the last 12 months?
3 findings
- Customer.io was ahead of Braze in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Braze’s share of searches among mobile marketing platforms worldwide moved from 4% to 3.8%, and its estimated monthly branded searches moved from 6.2K to 5.7K.
- Across the 12 months ending September 2026, Customer.io’s share of searches among mobile marketing platforms worldwide moved from 8% to 8.2%, and its estimated monthly branded searches held steady at 12.3K.
How did search popularity change for mobile marketing platforms worldwide in September 2026?
0 changes
Neither Braze nor Customer.io moved beyond provider rounding among mobile marketing platforms in September 2026.
How are branded searches counted?
15 search terms
Brandwave collects information about searches that people make online using Braze’s and Customer.io’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Braze
9 branded search terms
- braze app
- braze crm
- braze customer
- braze email
- braze marketing
- braze notification
- braze platform
- braze push notification
- braze software
Customer.io
6 branded search terms
- customer io
- customer io crm
- customer io email
- customer io sms
- customer io whatsapp
- Customer.io
Other head-to-heads among mobile marketing platforms
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