ChurnZero vs Vitally:Which is more popular by branded search?
In August 2026, Vitally had more branded searches than ChurnZero among customer success software worldwide. Vitally was estimated to have 10K branded searches compared to ChurnZero’s 4.4K, and held a 23.2% Share of Search versus ChurnZero’s 10.3%. These are worldwide searches for English-language branded terms.
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Which is more popular in search, ChurnZero or Vitally?
Compare the platforms customer success teams run on. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Vitally, ChurnZero. The figures are in the table below the chart.
View monthly share of search table
| Month | Gainsight | Vitally | Planhat | ChurnZero | Totango |
|---|---|---|---|---|---|
| Oct 2025 | 45.6% | 13.8% | 20.4% | 11.1% | 9% |
| Nov 2025 | 54.9% | 13.6% | 16.5% | 9% | 6% |
| Dec 2025 | 43.9% | 24.1% | 16.1% | 8.7% | 7.1% |
| Jan 2026 | 42.5% | 12.9% | 23.4% | 12.7% | 8.5% |
| Feb 2026 | 31.6% | 26.2% | 21.2% | 11.6% | 9.4% |
| Mar 2026 | 32.2% | 21.8% | 26.4% | 11.8% | 7.8% |
| Apr 2026 | 32.2% | 26.5% | 21.6% | 11.8% | 7.8% |
| May 2026 | 29.1% | 29.3% | 23.9% | 10.6% | 7% |
| Jun 2026 | 44.9% | 20.2% | 20.1% | 8.9% | 5.9% |
| Jul 2026 | 45.3% | 9% | 24.9% | 13.5% | 7.3% |
| Aug 2026 | 42.1% | 23.2% | 18.9% | 10.3% | 5.6% |
| Sep 2026 | — | — | — | — | — |
How has the ChurnZero and Vitally comparison changed over the last 12 months?
3 findings
- The lead changed hands 2 times in the 11 months ending August 2026: ChurnZero took it in July 2026, Vitally took it in August 2026.
- Across the 11 months ending August 2026, ChurnZero’s estimated Share of Search among customer success software worldwide moved from 11.1% to 10.3%, and its estimated monthly branded searches moved from 5.4K to 4.4K.
- Across the 11 months ending August 2026, Vitally’s estimated Share of Search among customer success software worldwide moved from 13.8% to 23.2%, and its estimated monthly branded searches moved from 6.7K to 10K.
How did search popularity change for customer success software worldwide in August 2026?
2 changes
In August 2026, Vitally overtook ChurnZero to rank 2nd among customer success software worldwide, at 23.2%.
In August 2026, ChurnZero lost estimated Share of Search among customer success software worldwide, from 13.5% to 10.3%.
How each brand is measured
Brandwave collects information about searches that people make online using ChurnZero’s and Vitally’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Put your own brand in this comparison
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