Brandwave

How popular isUsersnap?

In September 2026, people searched for Usersnap by name about 1,900 times worldwide, a 20.8% decrease from the previous year. These searches made up 1.5% of all global website feedback platform searches, placing Usersnap fourth out of eight platforms. When we asked both ChatGPT and Google AI Overviews about website feedback platforms, Usersnap appeared in two of the five answers and was the eighth most recommended of the eight.

Search and AI answers in September 2026

Usersnap is the fourth most searched of 8 competitors and the eighth most recommended in AI answers.

  1. HotjarShare of searches 89.2%Mentioned in 3 of 5 AI answersPlace in AI recommendations 3rd
  2. BugHerdShare of searches 5.4%Mentioned in 4 of 5 AI answersPlace in AI recommendations 1st
  3. UserbackShare of searches 1.5%Mentioned in 2 of 5 AI answersPlace in AI recommendations 6th
  4. UsersnapShare of searches 1.5%Mentioned in 2 of 5 AI answersPlace in AI recommendations 8th
  5. Marker.ioShare of searches 1.1%Mentioned in 2 of 5 AI answersPlace in AI recommendations 5th

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Top website feedback platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Usersnap was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. Usersnap is the eighth most recommended of the eight.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. BugHerd1st
  2. Pastel2nd
  3. Hotjar3rd
  4. Ruttl4th
  5. Marker.io5th
  6. Userback6th
  7. Qualaroo7th
  8. Usersnap8th

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • BugHerd4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Hotjar3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Userback2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Usersnap2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Marker.io2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Ruttl2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Qualaroo2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Pastel2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers

See every answer about website feedback platforms

5 answers

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Which website feedback platforms compete with Usersnap?

Usersnap against website feedback platforms worldwide, by month

Share of searches by month for Hotjar, BugHerd, Usersnap. The figures are in the table below the chart.

View monthly share of searches table
MonthHotjarBugHerdUserbackUsersnapMarker.ioRuttlQualarooPastel
Oct 202589.4%4.4%1.6%1.6%0.86%1.3%0.86%0.07%
Nov 202588.7%4.4%1.9%1.9%1%1.3%0.71%0.04%
Dec 202587.9%5.2%1.8%1.8%0.97%1.3%0.85%0.07%
Jan 202687.8%5.3%1.9%1.9%1%1.3%0.7%0.07%
Feb 202683.3%7.4%2.7%2.7%1.5%1.5%0.81%0.16%
Mar 202680.3%8.8%3.2%3.2%1.7%1.7%0.96%0.15%
Apr 202681.4%8.9%2.6%2.6%1.7%1.7%0.97%0.09%
May 202678.7%10.5%3%3%1.6%2.1%0.94%0.11%
Jun 202684.7%7.6%2.2%2.2%1.5%1.1%0.68%0.08%
Jul 202679.1%10.5%3%2.6%2.1%1.6%0.94%0.11%
Aug 202680.4%8.8%3.1%3.1%2.1%1.6%0.78%0.08%
Sep 202689.2%5.4%1.5%1.5%1.1%0.81%0.48%0.06%

  1. 1.Hotjar

    89.2%

    Held 1st. 110K estimated branded searches, +122.2% vs prior month. Share +8.7 points.

  2. 2.BugHerd

    5.4%

    Held 2nd. 6.6K estimated branded searches, +22.2% vs prior month. Share -3.4 points.

  3. 3.Userback

    1.5%

    Held 3rd. 1.9K estimated branded searches, 0% vs prior month. Share -1.5 points.

  4. 4.Usersnap

    1.5%

    Held 4th. 1.9K estimated branded searches, 0% vs prior month. Share -1.5 points.

  5. 5.Marker.io

    1.1%

    Held 5th. 1.3K estimated branded searches, 0% vs prior month. Share -1.1 points.

  6. 6.Ruttl

    0.81%

    Held 6th. 1K estimated branded searches, 0% vs prior month. Share -0.8 points.

  7. 7.Qualaroo

    0.48%

    Held 7th. 590 estimated branded searches, +22.9% vs prior month. Share -0.3 points.

  8. 8.Pastel

    0.06%

    Held 8th. 70 estimated branded searches, +40% vs prior month. Share 0 points.

Compare popularity between Usersnap and its closest rivals

Every comparison with Usersnap

7 comparisons

How has branded search demand for Usersnap changed worldwide over the last 12 months?

2 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Usersnap worldwide fell from 2.4K to 1.9K.
  • Across the 12 months ending September 2026, Usersnap’s share of searches among website feedback platforms worldwide peaked at 3.2% in March 2026 and was lowest at 1.5% in September 2026.

How did search popularity change for website feedback platforms worldwide in September 2026?

6 changes

  1. In September 2026, Hotjar gained share of searches among website feedback platforms worldwide, from 80.4% to 89.2%.

  2. In September 2026, BugHerd lost share of searches among website feedback platforms worldwide, from 8.8% to 5.4%.

  3. In September 2026, Userback lost share of searches among website feedback platforms worldwide, from 3.1% to 1.5%.

  4. In September 2026, Usersnap lost share of searches among website feedback platforms worldwide, from 3.1% to 1.5%.

  5. In September 2026, Marker.io lost share of searches among website feedback platforms worldwide, from 2.1% to 1.1%.

  6. In September 2026, Ruttl lost share of searches among website feedback platforms worldwide, from 1.6% to 0.81%.

How are Usersnap’s branded searches counted?

1 search term

Brandwave collects information about searches that people make online using Usersnap’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • usersnap

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How the Brand Demand Index is measured

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