How popular isCognigy in search?
In August 2026, there were an estimated 6.6K branded searches for Cognigy worldwide which is down 45.5% over the last 11 months. Cognigy holds 7.1% estimated Share of Search among AI customer service agent platforms worldwide and is ranked 5th of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.
Sierra35.5%
Intercom Fin29.1%
Forethought17.6%
Decagon10.6%
Cognigy7.1%
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Which AI customer service agent platforms compete with Cognigy?
Share of Search by month for Sierra, Intercom Fin, Forethought, Decagon, Cognigy. The figures are in the table below the chart.
View monthly share of search table
| Month | Sierra | Intercom Fin | Forethought | Decagon | Cognigy |
|---|---|---|---|---|---|
| Oct 2025 | 22.2% | 33.1% | 20.5% | 12.1% | 12.1% |
| Nov 2025 | 27.5% | 27.5% | 20.3% | 12.3% | 12.3% |
| Dec 2025 | 27.4% | 27.4% | 20.2% | 14.9% | 10% |
| Jan 2026 | 26.5% | 32.4% | 19.6% | 11.8% | 9.7% |
| Feb 2026 | 26.5% | 32.4% | 19.6% | 11.8% | 9.7% |
| Mar 2026 | 26% | 31.9% | 24.8% | 9.5% | 7.8% |
| Apr 2026 | 31.1% | 31.1% | 19.2% | 9.3% | 9.3% |
| May 2026 | 32.8% | 32.8% | 16.5% | 9.8% | 8% |
| Jun 2026 | 31.3% | 38.3% | 13.3% | 9.4% | 7.7% |
| Jul 2026 | 36% | 29.5% | 14.9% | 10.8% | 8.8% |
| Aug 2026 | 35.5% | 29.1% | 17.6% | 10.6% | 7.1% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 35.5% | 33.1K | 0% | -0.5 points | |
| 2, held 2nd | 29.1% | 27.1K | 0% | -0.4 points | |
| 3, held 3rd | 17.6% | 16.4K | +19.7% | +2.7 points | |
| 4, held 4th | 10.6% | 9.9K | 0% | -0.1 points | |
| 5, held 5th | 7.1% | 6.6K | -18.6% | -1.7 points |
1.
Sierra35.5%
Held 1st. 33.1K estimated branded searches, 0% vs prior month. Share -0.5 points.
29.1%
Held 2nd. 27.1K estimated branded searches, 0% vs prior month. Share -0.4 points.
17.6%
Held 3rd. 16.4K estimated branded searches, +19.7% vs prior month. Share +2.7 points.
4.
Decagon10.6%
Held 4th. 9.9K estimated branded searches, 0% vs prior month. Share -0.1 points.
5.
Cognigy7.1%
Held 5th. 6.6K estimated branded searches, -18.6% vs prior month. Share -1.7 points.
Compare search popularity between Cognigy and its closest rivals
How has branded search demand for Cognigy changed worldwide over the last 12 months?
4 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Cognigy worldwide fell from 12.1K to 6.6K.
- Across the 11 months ending August 2026, Cognigy’s estimated Share of Search among AI customer service agent platforms worldwide decreased from 12.1% to 7.1%.
- Across the 11 months ending August 2026, Cognigy’s estimated Share of Search among AI customer service agent platforms worldwide peaked at 12.3% in November 2025 and was lowest at 7.1% in August 2026.
- Across the 11 months ending August 2026, Cognigy fell from 4th to 5th among AI customer service agent platforms worldwide.
How did search popularity change for AI customer service agent platforms worldwide in August 2026?
5 changes
In August 2026, Forethought gained estimated Share of Search among AI customer service agent platforms worldwide, from 14.9% to 17.6%.
In August 2026, Cognigy lost estimated Share of Search among AI customer service agent platforms worldwide, from 8.8% to 7.1%.
Estimated monthly branded searches for Sierra worldwide rose 49.1% over 11 measured months, from 22.2K to 33.1K in August 2026.
Estimated monthly branded searches for Decagon worldwide fell 18.2% over 11 measured months, from 12.1K to 9.9K in August 2026.
Estimated monthly branded searches for Intercom Fin worldwide fell 18.1% over 11 measured months, from 33.1K to 27.1K in August 2026.
How is Cognigy measured?
Brandwave collects information about searches that people make online using Cognigy’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
2 branded search terms
- cognigy
- cognigy com
Who owns Cognigy?
Cognigy is owned by 
NICE. Brandwave also tracks NICE CXone, owned by the same company, worldwide.
Do you work for Cognigy? To request corrections or removal please contact us via our support page and we will be happy to assist.
Is Cognigy your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.