Brandwave

How popular isAssembled?

In September 2026, people searched for Assembled by name about 210 times worldwide, a 19.2% decrease from the previous year. These searches made up 0.1% of all global contact centre workforce management searches, placing Assembled sixth out of six brands. When we asked both ChatGPT and Google AI Overviews about contact centre workforce management, Assembled appeared in two of the five answers and was the fifth most recommended of the six.

Search and AI answers in September 2026

Assembled is the sixth most searched of 6 competitors and the fifth most recommended in AI answers.

  1. GenesysShare of searches 64.6%Mentioned in 3 of 5 AI answersPlace in AI recommendations 3rd
  2. VerintShare of searches 23.7%Mentioned in 3 of 5 AI answersPlace in AI recommendations 4th
  3. CalabrioShare of searches 7.1%Mentioned in 3 of 5 AI answersPlace in AI recommendations 1st
  4. NICE CXoneShare of searches 3.9%Mentioned in 3 of 5 AI answersPlace in AI recommendations 2nd
  5. AssembledShare of searches 0.1%Mentioned in 2 of 5 AI answersPlace in AI recommendations 5th

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Top contact centre workforce management in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Assembled was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Assembled is the fifth most recommended of the six.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Calabrio1st
  2. NICE CXone2nd
  3. Genesys3rd
  4. Verint4th
  5. Assembled5th
  6. Aspect–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Genesys3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Verint3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Calabrio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • NICE CXone3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Assembled2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Aspect0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about contact centre workforce management

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Which contact centre workforce management compete with Assembled?

Assembled against contact centre workforce management worldwide, by month

Share of searches by month for Genesys, Verint, Calabrio, NICE CXone, Assembled. The figures are in the table below the chart.

View monthly share of searches table
MonthGenesysVerintCalabrioNICE CXoneAspectAssembled
Oct 202563.7%23.4%8.5%3.1%1.2%0.12%
Nov 202559.1%26.6%9.7%3.5%0.91%0.14%
Dec 202562.5%23%10.3%3.1%0.96%0.15%
Jan 202663.2%23.3%8.5%3.8%0.98%0.18%
Feb 202663.3%23.3%8.5%3.8%0.99%0.15%
Mar 202660.1%27.1%8.1%3.6%0.93%0.17%
Apr 202660.3%27.1%8.1%3.6%0.76%0.14%
May 202660.2%27.1%8.1%3.6%0.79%0.14%
Jun 202662.9%23.1%8.5%4.6%0.8%0.12%
Jul 202664.4%23.7%7.1%3.9%0.83%0.12%
Aug 202663.4%23.3%8.5%3.8%0.83%0.12%
Sep 202664.6%23.7%7.1%3.9%0.66%0.1%

  1. 1.Genesys

    64.6%

    Held 1st. 135K estimated branded searches, +22.7% vs prior month. Share +1.2 points.

  2. 2.Verint

    23.7%

    Held 2nd. 49.5K estimated branded searches, +22.2% vs prior month. Share +0.4 points.

  3. 3.Calabrio

    7.1%

    Held 3rd. 14.8K estimated branded searches, 0% vs prior month. Share -1.4 points.

  4. 4.NICE CXone

    3.9%

    Held 4th. 8.1K estimated branded searches, +22.7% vs prior month. Share +0.1 points.

  5. 5.Aspect

    0.66%

    Held 5th. 1.4K estimated branded searches, -4.9% vs prior month. Share -0.2 points.

  6. 6.Assembled

    0.1%

    Held 6th. 210 estimated branded searches, 0% vs prior month. Share 0 points.

Compare popularity between Assembled and its closest rivals

Every comparison with Assembled

5 comparisons

How has branded search demand for Assembled changed worldwide over the last 12 months?

2 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Assembled worldwide fell from 260 to 210.
  • Across the 12 months ending September 2026, Assembled’s share of searches among contact centre workforce management worldwide held steady, from 0.12% to 0.1%.

How did search popularity change for contact centre workforce management worldwide in September 2026?

5 changes

  1. In September 2026, Genesys gained share of searches among contact centre workforce management worldwide, from 63.4% to 64.6%.

  2. In September 2026, Calabrio lost share of searches among contact centre workforce management worldwide, from 8.5% to 7.1%.

  3. Estimated monthly branded searches for NICE CXone worldwide rose 22.7% over 12 measured months, from 6.6K to 8.1K in September 2026.

  4. Estimated monthly branded searches for Aspect worldwide fell 45.6% over 12 measured months, from 2.5K to 1.4K in September 2026.

  5. Estimated monthly branded searches for Assembled worldwide fell 19.2% over 12 measured months, from 260 to 210 in September 2026.

How are Assembled’s branded searches counted?

1 search term

Brandwave collects information about searches that people make online using Assembled’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • assembled wfm

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How the Brand Demand Index is measured

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