CivicPlus vs Microsoft Dynamics 365:Which is more popular?
In September 2026, CivicPlus had more branded searches than Microsoft Dynamics 365 among government CRM platforms in the United States. CivicPlus had about 9,900 branded searches, while Microsoft Dynamics 365 had 30. CivicPlus made up 13.2% of all government CRM platform searches we track, and Microsoft Dynamics 365 accounted for 0.04%. When we asked ChatGPT and Google AI Overviews about government CRM platforms, Microsoft Dynamics 365 appeared in four of the five answers and CivicPlus in none.
Who do people search for more?
CivicPlus, about 330 searches for every 1 for Microsoft Dynamics 365
Who does AI mention more?
Microsoft Dynamics 365, mentioned in 4 of 5 answers, CivicPlus in 0
Who does AI recommend more?
Microsoft Dynamics 365, the only one of the two named
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Top government CRM platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Microsoft Dynamics 365 was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. CivicPlus did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Salesforce5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Microsoft Dynamics 3654 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Granicus3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
ServiceNow2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
GovPilot1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Tyler Technologies0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Accela0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers- CivicPlus0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about government CRM platforms
5 answers
Asked ChatGPT
“Which government CRM should I use in the US?”
Asked ChatGPT
“What are the best government CRMs in the US?”
Asked ChatGPT
“What's the best government CRM in the US for a council team?”
Searched Google, AI Overview
“government crm”
Searched Google, AI Overview
“government crm software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in United States on October 19, 2026.
Is CivicPlus or Microsoft Dynamics 365 more popular in search?
This chart shows how often people search Google for CivicPlus and Microsoft Dynamics 365 by name. Each line represents a brand's share of searches for all eight government CRM platforms we track, month by month, from searches in United States.
Share of searches by month for CivicPlus, Microsoft Dynamics 365. The figures are in the table below the chart.
View monthly share of searches table
| Month | Tyler Technologies | Accela | CivicPlus | Granicus | GovPilot | Salesforce | Microsoft Dynamics 365 | ServiceNow |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 46.9% | 25.6% | 14% | 11.5% | 1.4% | 0.55% | 0.01% | 0.04% |
| Nov 2025 | 46.9% | 25.6% | 14% | 11.4% | 1.5% | 0.55% | 0.02% | 0.05% |
| Dec 2025 | 56.9% | 20.8% | 11.4% | 9.3% | 1.2% | 0.45% | 0.01% | 0.04% |
| Jan 2026 | 46.2% | 25.3% | 16.9% | 9.2% | 1.8% | 0.54% | 0.01% | 0.04% |
| Feb 2026 | 47.7% | 26.1% | 14.3% | 9.5% | 1.9% | 0.46% | 0.01% | 0.04% |
| Mar 2026 | 50.3% | 22.5% | 15% | 10.1% | 1.6% | 0.48% | 0.01% | 0.05% |
| Apr 2026 | 43.8% | 29.3% | 16% | 8.7% | 1.7% | 0.42% | 0.01% | 0.04% |
| May 2026 | 47.5% | 26% | 14.2% | 9.5% | 2.3% | 0.46% | 0.01% | 0.03% |
| Jun 2026 | 44.9% | 30.1% | 13.4% | 8.9% | 2.2% | 0.43% | 0.01% | 0.04% |
| Jul 2026 | 46.9% | 25.6% | 14% | 11.5% | 1.4% | 0.45% | 0.01% | 0.03% |
| Aug 2026 | 46.7% | 25.5% | 14% | 11.4% | 1.8% | 0.45% | 0.03% | 0.01% |
| Sep 2026 | 44.2% | 29.6% | 13.2% | 10.8% | 1.7% | 0.35% | 0.04% | 0.03% |
How has the CivicPlus and Microsoft Dynamics 365 comparison changed over the last 12 months?
3 findings
- CivicPlus was ahead of Microsoft Dynamics 365 in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, CivicPlus’ share of searches among government CRM platforms in the United States moved from 14% to 13.2%, and its estimated monthly branded searches held steady at 9.9K.
- Across the 12 months ending September 2026, Microsoft Dynamics 365’s share of searches among government CRM platforms in the United States moved from 0.01% to 0.04%, and its estimated monthly branded searches moved from 10 to 30.
How did search popularity change for United States government CRM platforms in September 2026?
2 changes
In September 2026, CivicPlus lost share of searches among government CRM platforms in the United States, from 14% to 13.2%.
Estimated monthly branded searches for Microsoft Dynamics 365 in the United States rose 200% over 12 measured months, from 10 to 30 in September 2026.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using CivicPlus’ and Microsoft Dynamics 365’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
CivicPlus
1 branded search term
- civicplus
Microsoft Dynamics 365
1 branded search term
- dynamics 365 government
Other head-to-heads among government CRM platforms
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