ChurnZero vs Planhat:Which is more popular by branded search in New Zealand?
In August 2026, ChurnZero and Planhat were level on Share of Search among customer success platforms in New Zealand, with an estimated 30 branded searches each, at 15.8% estimated Share of Search each.
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Which is more popular in search, ChurnZero or Planhat?
Compare customer success platforms New Zealand account teams can use to manage customer relationships. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for ChurnZero, Planhat. The figures are in the table below the chart.
View monthly share of search table
| Month | Vitally | Gainsight | ChurnZero | Planhat | Odie |
|---|---|---|---|---|---|
| Oct 2025 | 30.8% | 38.5% | 15.4% | 7.7% | 7.7% |
| Nov 2025 | 24% | 48% | 8% | 12% | 8% |
| Dec 2025 | 28.6% | 38.1% | 14.3% | 14.3% | 4.8% |
| Jan 2026 | 22.2% | 38.9% | 16.7% | 11.1% | 11.1% |
| Feb 2026 | 12.5% | 43.8% | 18.8% | 12.5% | 12.5% |
| Mar 2026 | 31.3% | 25% | 18.8% | 18.8% | 6.3% |
| Apr 2026 | 35.7% | 35.7% | 14.3% | 7.1% | 7.1% |
| May 2026 | 30.8% | 30.8% | 15.4% | 15.4% | 7.7% |
| Jun 2026 | 40% | 20% | 20% | 13.3% | 6.7% |
| Jul 2026 | 35.7% | 21.4% | 21.4% | 7.1% | 14.3% |
| Aug 2026 | 42.1% | 21.1% | 15.8% | 15.8% | 5.3% |
| Sep 2026 | — | — | — | — | — |
How has the ChurnZero and Planhat comparison changed over the last 12 months?
3 findings
- The lead changed hands 2 times in the 11 months ending August 2026: Planhat took it in November 2025, ChurnZero took it in January 2026.
- Across the 11 months ending August 2026, ChurnZero’s estimated Share of Search among customer success platforms in New Zealand moved from 15.4% to 15.8%, and its estimated monthly branded searches moved from 20 to 30.
- Across the 11 months ending August 2026, Planhat’s estimated Share of Search among customer success platforms in New Zealand moved from 7.7% to 15.8%, and its estimated monthly branded searches moved from 10 to 30.
How did search popularity change for New Zealand customer success platforms in August 2026?
2 changes
In August 2026, Planhat overtook Odie to rank 4th among customer success platforms in New Zealand, at 15.8%.
In August 2026, ChurnZero lost estimated Share of Search among customer success platforms in New Zealand, from 21.4% to 15.8%.
How each brand is measured
Brandwave collects information about searches that people make online using ChurnZero’s and Planhat’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.