ManageEngine ServiceDesk Plus vs SolarWinds:Which is more popular?
In September 2026, SolarWinds had more branded searches than ManageEngine ServiceDesk Plus among IT service management platforms worldwide. SolarWinds had about 40,500 branded searches, while ManageEngine ServiceDesk Plus had 13,200. SolarWinds made up 4.6% of all IT service management platform searches we track, and ManageEngine ServiceDesk Plus accounted for 1.5%. When we asked ChatGPT and Google AI Overviews about IT service management platforms, ManageEngine ServiceDesk Plus appeared in all five answers and SolarWinds in one. ManageEngine ServiceDesk Plus was mentioned before SolarWinds in every answer.
Who do people search for more?
SolarWinds, about 3 searches for every 1 for ManageEngine ServiceDesk Plus
Who does AI mention more?
ManageEngine ServiceDesk Plus, mentioned in every answer we collected
Who does AI recommend more?
ManageEngine ServiceDesk Plus, named ahead of SolarWinds in every answer
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Top IT service management platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, ManageEngine ServiceDesk Plus appeared in all five answers. SolarWinds was mentioned in one out of five: not in any of the three ChatGPT answers, but in one of the two Google AI Overviews. ManageEngine ServiceDesk Plus was listed before SolarWinds in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
ServiceNow5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Freshservice5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Jira Service Management5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- ManageEngine ServiceDesk Plus5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
HaloITSM4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
TOPdesk2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
BMC Helix2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
SysAid2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers- SolarWinds1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Zendesk0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about IT service management platforms
5 answers
Asked ChatGPT
“Which IT service management platform should I use?”
Asked ChatGPT
“What are the best IT service management platforms?”
Asked ChatGPT
“What's the best IT service management platform for a service desk team?”
Searched Google, AI Overview
“it service management platform”
Searched Google, AI Overview
“it help desk software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is ManageEngine ServiceDesk Plus or SolarWinds more popular in search?
This chart shows how often people search Google for ManageEngine ServiceDesk Plus and SolarWinds by name. Each line represents a brand's share of searches for all ten IT service management platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for SolarWinds, ManageEngine ServiceDesk Plus. The figures are in the table below the chart.
View monthly share of searches table
| Month | ServiceNow | Zendesk | Freshservice | Jira Service Management | SolarWinds | TOPdesk | BMC Helix | ManageEngine ServiceDesk Plus | HaloITSM | SysAid |
|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 43.9% | 35.2% | 3.9% | 4% | 5.8% | 3.2% | 1.2% | 1.4% | 0.52% | 0.95% |
| Nov 2025 | 42.9% | 34.4% | 3.8% | 4.7% | 5.6% | 3.8% | 1.4% | 1.7% | 0.5% | 1.1% |
| Dec 2025 | 44.4% | 35.6% | 3.9% | 4% | 4.8% | 3.2% | 1.2% | 1.6% | 0.42% | 0.96% |
| Jan 2026 | 44.5% | 35.7% | 4% | 4% | 4.8% | 3.2% | 1.2% | 1.4% | 0.43% | 0.79% |
| Feb 2026 | 48% | 31.5% | 3.5% | 4.3% | 5.2% | 3.5% | 1.3% | 1.4% | 0.46% | 0.85% |
| Mar 2026 | 44.5% | 35.5% | 4% | 4% | 4.8% | 3.2% | 1.2% | 1.6% | 0.52% | 0.79% |
| Apr 2026 | 55.8% | 24.5% | 4.1% | 4% | 4.9% | 2.7% | 1.2% | 1.6% | 0.54% | 0.66% |
| May 2026 | 53.4% | 28.7% | 3.9% | 3.8% | 3.9% | 2.6% | 1.2% | 1.6% | 0.42% | 0.63% |
| Jun 2026 | 53.2% | 28.5% | 3.9% | 3.8% | 3.8% | 3.1% | 1.4% | 1.3% | 0.42% | 0.63% |
| Jul 2026 | 52% | 27.8% | 3.8% | 4.4% | 4.6% | 3.1% | 1.7% | 1.5% | 0.5% | 0.75% |
| Aug 2026 | 47.5% | 30.8% | 4.2% | 4.2% | 5.1% | 3.4% | 1.8% | 1.7% | 0.55% | 0.83% |
| Sep 2026 | 43% | 34.4% | 4.7% | 4.6% | 4.6% | 3.8% | 1.7% | 1.5% | 0.93% | 0.76% |
How has the ManageEngine ServiceDesk Plus and SolarWinds comparison changed over the last 12 months?
3 findings
- SolarWinds was ahead of ManageEngine ServiceDesk Plus in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, ManageEngine ServiceDesk Plus’ share of searches among IT service management platforms worldwide moved from 1.4% to 1.5%, and its estimated monthly branded searches moved from 14.8K to 13.2K.
- Across the 12 months ending September 2026, SolarWinds’ share of searches among IT service management platforms worldwide moved from 5.8% to 4.6%, and its estimated monthly branded searches moved from 60.5K to 40.5K.
How did search popularity change for IT service management platforms worldwide in September 2026?
2 changes
In September 2026, SolarWinds fell from 3rd to 5th among IT service management platforms worldwide.
Estimated monthly branded searches for ManageEngine ServiceDesk Plus worldwide fell 10.2% over 12 measured months, from 14.8K to 13.2K in September 2026.
How are branded searches counted?
6 search terms
Brandwave collects information about searches that people make online using ManageEngine ServiceDesk Plus’ and SolarWinds’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
ManageEngine ServiceDesk Plus
5 branded search terms
- manageengine servicedesk plus
- manageengine servicedesk plus app
- manageengine servicedesk plus software
- manageengineservicedeskplus
- servicedesk plus
SolarWinds
1 branded search term
- solarwinds
Other head-to-heads among IT service management platforms
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