Capterra vs Trustpilot:Which is more popular?
In September 2026, Trustpilot had more branded searches than Capterra among customer review platforms worldwide. Trustpilot had about 2.7 million branded searches, while Capterra had 40,500. Trustpilot made up 81.5% of all customer review platform searches we track, and Capterra accounted for 1.2%. When we asked ChatGPT and Google AI Overviews about customer review platforms, Trustpilot appeared in all five answers and Capterra in three. Trustpilot was mentioned before Capterra in every answer.
Who do people search for more?
Trustpilot, about 68 searches for every 1 for Capterra
Who does AI mention more?
Trustpilot, mentioned in every answer we collected
Who does AI recommend more?
Trustpilot, named ahead of Capterra in every answer
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Top customer review platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Trustpilot appeared in all five answers. Capterra was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Trustpilot was listed before Capterra in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
- Trustpilot1st
Birdeye2nd
G23rd
Capterra4th
Reviews.io5th
Judge.me6th
Yotpo7th
Feefo–
Okendo–
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Trustpilot5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- G23 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Birdeye3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Capterra3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Judge.me2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Reviews.io2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Yotpo1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Feefo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Okendo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about customer review platforms
5 answers
Asked ChatGPT
“Which customer review platform should I use?”
Asked ChatGPT
“What are the best customer review platforms?”
Asked ChatGPT
“What's the best customer review platform for customer reviews collection?”
Searched Google, AI Overview
“best review platform”
Searched Google, AI Overview
“customer review software”
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Capterra or Trustpilot more popular in search?
This chart shows how often people search Google for Capterra and Trustpilot by name. Each line represents a brand's share of searches for all nine customer review platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Trustpilot, Capterra. The figures are in the table below the chart.
View monthly share of searches table
| Month | Trustpilot | G2 | Birdeye | Capterra | Yotpo | Judge.me | Feefo | Okendo | Reviews.io |
|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 83.6% | 11.5% | 1.8% | 1.2% | 0.83% | 0.37% | 0.3% | 0.2% | 0.16% |
| Nov 2025 | 88.1% | 8.1% | 1.6% | 0.87% | 0.58% | 0.26% | 0.26% | 0.14% | 0.12% |
| Dec 2025 | 86.1% | 9.7% | 1.6% | 1% | 0.7% | 0.38% | 0.25% | 0.17% | 0.11% |
| Jan 2026 | 87.8% | 8.1% | 1.6% | 1.1% | 0.58% | 0.32% | 0.26% | 0.17% | 0.12% |
| Feb 2026 | 87.3% | 8.1% | 1.9% | 1.1% | 0.71% | 0.39% | 0.26% | 0.17% | 0.14% |
| Mar 2026 | 81.8% | 11.2% | 4% | 1.2% | 0.66% | 0.36% | 0.36% | 0.2% | 0.13% |
| Apr 2026 | 84% | 11.6% | 1.5% | 1.2% | 0.68% | 0.37% | 0.25% | 0.2% | 0.11% |
| May 2026 | 81.7% | 13.8% | 1.8% | 1.2% | 0.66% | 0.36% | 0.2% | 0.2% | 0.11% |
| Jun 2026 | 82% | 13.7% | 1.5% | 1.2% | 0.66% | 0.36% | 0.24% | 0.2% | 0.13% |
| Jul 2026 | 82% | 13.7% | 1.5% | 1.2% | 0.66% | 0.36% | 0.2% | 0.2% | 0.13% |
| Aug 2026 | 84.3% | 11.6% | 1.5% | 1% | 0.56% | 0.37% | 0.25% | 0.25% | 0.11% |
| Sep 2026 | 81.5% | 13.6% | 2.2% | 1.2% | 0.54% | 0.36% | 0.24% | 0.2% | 0.11% |
How has the Capterra and Trustpilot comparison changed over the last 12 months?
3 findings
- Trustpilot was ahead of Capterra in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Capterra’s share of searches among customer review platforms worldwide held steady at 1.2%, and its estimated monthly branded searches held steady at 40.5K.
- Across the 12 months ending September 2026, Trustpilot’s share of searches among customer review platforms worldwide moved from 83.6% to 81.5%, and its estimated monthly branded searches held steady at 2.7M.
How did search popularity change for customer review platforms worldwide in September 2026?
1 change
In September 2026, Trustpilot lost share of searches among customer review platforms worldwide, from 84.3% to 81.5%.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Capterra’s and Trustpilot’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Capterra
1 branded search term
- capterra
Trustpilot
1 branded search term
- trustpilot
Other head-to-heads among customer review platforms
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