Brandwave

Canny vs Hotjar:Which is more popular?

In September 2026, Hotjar had more branded searches than Canny among customer feedback software worldwide. Hotjar had about 110,000 branded searches, while Canny had 1,170. Hotjar made up 10.7% of all customer feedback software searches we track, and Canny accounted for 0.11%. When we asked ChatGPT and Google AI Overviews about customer feedback software, Hotjar appeared in four of the five answers and Canny in three. Hotjar was mentioned before Canny in three out of five answers.

Among customer feedback software worldwide in September 2026

Who do people search for more?

Hotjar, about 94 searches for every 1 for Canny

Hotjar 110K searchesCanny 1.2K searches

Who does AI mention more?

Hotjar, mentioned in 4 of 5 answers, Canny in 3

Hotjar in 4 of 5Canny in 3 of 5

Who does AI recommend more?

Hotjar, named ahead of Canny in 3 of 5 answers

Hotjar first in 3Canny first in 2

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Top customer feedback software in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Hotjar was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Canny was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Hotjar was listed before Canny in three out of five answers.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. SurveyMonkey1st
  2. Typeform2nd
  3. Canny3rd
  4. Qualtrics4th
  5. Hotjar5th
  6. Survicate6th
  7. Zonka Feedback7th
  8. Medallia8th
  9. Delighted9th
  10. AskNicely–
  11. +1 more

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • SurveyMonkey5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Typeform4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Qualtrics4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Hotjar4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Survicate3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Canny3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Zonka Feedback3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Medallia2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Delighted1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • AskNicely0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

+1 more

See every answer about customer feedback software

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Is Canny or Hotjar more popular in search?

This chart shows how often people search Google for Canny and Hotjar by name. Each line represents a brand's share of searches for all 11 customer feedback software we track, month by month, from English-language searches worldwide.

Canny and Hotjar among customer feedback software worldwide, by month

Share of searches by month for Hotjar, Canny. The figures are in the table below the chart.

View monthly share of searches table
MonthSurveyMonkeyTypeformQualtricsHotjarMedalliaAskNicelySurvicateDelightedCannyNicereplyZonka Feedback
Oct 202536.9%25%24.7%9.1%3.3%0.24%0.36%0.16%0.07%0.06%0.07%
Nov 202539.4%26.7%21.5%7.9%3.5%0.26%0.32%0.17%0.08%0.06%0.06%
Dec 202534.7%28.8%23.2%8.5%3.8%0.27%0.34%0.18%0.09%0.07%0.08%
Jan 202636.3%30.1%19.8%8.8%4%0.29%0.36%0.16%0.1%0.07%0.08%
Feb 202635.7%29.7%23.8%5.9%3.9%0.23%0.35%0.15%0.09%0.06%0.07%
Mar 202638.8%26.5%25.9%4.3%3.5%0.25%0.38%0.14%0.08%0.06%0.06%
Apr 202633.6%27.9%27.4%4.5%5.5%0.27%0.33%0.14%0.07%0.07%0.07%
May 202638.1%26.1%25.5%4.2%5.1%0.37%0.31%0.14%0.08%0.07%0.06%
Jun 202639.1%26.8%21.3%6.4%5.2%0.38%0.38%0.14%0.1%0.06%0.06%
Jul 202639.6%27%21.5%5.3%5.3%0.47%0.39%0.18%0.11%0.08%0.08%
Aug 202640%27.2%21.7%5.3%4.4%0.48%0.39%0.18%0.1%0.08%0.06%
Sep 202635.8%24.6%23.8%10.7%3.9%0.43%0.35%0.16%0.11%0.09%0.06%

How has the Canny and Hotjar comparison changed over the last 12 months?

3 findings
  • Hotjar was ahead of Canny in every measured month of the 12 months ending September 2026.
  • Across the 12 months ending September 2026, Canny’s share of searches among customer feedback software worldwide moved from 0.07% to 0.11%, and its estimated monthly branded searches moved from 1.1K to 1.2K.
  • Across the 12 months ending September 2026, Hotjar’s share of searches among customer feedback software worldwide moved from 9.1% to 10.7%, and its estimated monthly branded searches moved from 135K to 110K.

How did search popularity change for customer feedback software worldwide in September 2026?

2 changes

  1. In September 2026, Hotjar gained share of searches among customer feedback software worldwide, from 5.3% to 10.7%.

  2. Estimated monthly branded searches for Canny worldwide rose 10.4% over 12 measured months, from 1.1K to 1.2K in September 2026.

How are branded searches counted?

8 search terms

Brandwave collects information about searches that people make online using Canny’s and Hotjar’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Canny

7 branded search terms

  • canny app
  • canny board
  • canny customer feedback
  • canny feedback
  • canny io
  • canny roadmap
  • canny software

Hotjar

1 branded search term

  • hotjar

How the Brand Demand Index is measured

Other head-to-heads among customer feedback software

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