Brandwave

Birdeye vs Trustpilot:Which is more popular?

In September 2026, Trustpilot had more branded searches than Birdeye among review collection platforms worldwide. Trustpilot had about 2.7 million branded searches, while Birdeye had 74,000. Trustpilot made up 95.9% of all review collection platform searches we track, and Birdeye accounted for 2.6%. When we asked ChatGPT and Google AI Overviews about review collection platforms, Birdeye and Trustpilot each appeared in three of the five answers. Birdeye was mentioned before Trustpilot in three out of four answers that named either.

Among review collection platforms worldwide in September 2026

Who do people search for more?

Trustpilot, about 37 searches for every 1 for Birdeye

Trustpilot 2.7M searchesBirdeye 74K searches

Who does AI mention more?

Both were mentioned in 3 of 5 answers.

Birdeye in 3 of 5Trustpilot in 3 of 5

Who does AI recommend more?

Birdeye, named ahead of Trustpilot in 3 of 4 answers

Birdeye first in 3Trustpilot first in 1

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Top review collection platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Birdeye was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Trustpilot was mentioned in three out of five: in one of the three ChatGPT answers and in both Google AI Overviews. Birdeye was listed before Trustpilot in three out of four answers that named either.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Birdeye1st
  2. Podium2nd
  3. Trustpilot3rd
  4. NiceJob3rd
  5. Judge.me5th
  6. Reviews.io5th
  7. Yotpo7th
  8. Okendo8th

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Trustpilot3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Birdeye3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Judge.me2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Reviews.io2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • NiceJob2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Podium2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Yotpo1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Okendo1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about review collection platforms

5 answers

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Is Birdeye or Trustpilot more popular in search?

This chart shows how often people search Google for Birdeye and Trustpilot by name. Each line represents a brand's share of searches for all eight review collection platforms we track, month by month, from English-language searches worldwide.

Birdeye and Trustpilot among review collection platforms worldwide, by month

Share of searches by month for Trustpilot, Birdeye. The figures are in the table below the chart.

View monthly share of searches table
MonthTrustpilotBirdeyeYotpoJudge.meOkendoReviews.ioNiceJobPodium
Oct 202596%2.1%0.95%0.42%0.23%0.19%0.1%<0.01%
Nov 202597%1.8%0.64%0.29%0.16%0.13%0.07%<0.01%
Dec 202596.6%1.7%0.78%0.43%0.19%0.13%0.1%<0.01%
Jan 202696.9%1.7%0.64%0.35%0.19%0.13%0.08%<0.01%
Feb 202696.2%2.1%0.78%0.42%0.19%0.15%0.1%<0.01%
Mar 202693.7%4.6%0.76%0.41%0.23%0.15%0.1%<0.01%
Apr 202696.6%1.7%0.78%0.43%0.23%0.13%0.13%<0.01%
May 202696.2%2.1%0.78%0.42%0.23%0.13%0.1%<0.01%
Jun 202696.6%1.7%0.78%0.43%0.23%0.16%0.1%<0.01%
Jul 202696.6%1.7%0.78%0.43%0.23%0.16%0.1%<0.01%
Aug 202696.7%1.7%0.64%0.43%0.29%0.13%0.08%<0.01%
Sep 202695.9%2.6%0.63%0.42%0.23%0.13%0.08%<0.01%

How has the Birdeye and Trustpilot comparison changed over the last 12 months?

3 findings

How did search popularity change for review collection platforms worldwide in September 2026?

2 changes

  1. In September 2026, Birdeye gained share of searches among review collection platforms worldwide, from 1.7% to 2.6%.

  2. In September 2026, Trustpilot lost share of searches among review collection platforms worldwide, from 96.7% to 95.9%.

How are branded searches counted?

2 search terms

Brandwave collects information about searches that people make online using Birdeye’s and Trustpilot’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Birdeye

1 branded search term

  • birdeye

Trustpilot

1 branded search term

  • trustpilot

How the Brand Demand Index is measured

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