ChurnZero vs Gainsight:Which is more popular by branded search?
In August 2026, Gainsight had more branded searches than ChurnZero among customer success platforms worldwide. Gainsight was estimated to have 18.1K branded searches compared to ChurnZero’s 4.4K, and held a 39.7% Share of Search versus ChurnZero’s 9.7%. These are worldwide searches for English-language branded terms.
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Which is more popular in search, ChurnZero or Gainsight?
Compare the platforms used to manage customer retention. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Gainsight, ChurnZero. The figures are in the table below the chart.
View monthly share of search table
| Month | Gainsight | Vitally | Planhat | ChurnZero | Totango | ClientSuccess | Custify |
|---|---|---|---|---|---|---|---|
| Oct 2025 | 42.5% | 12.8% | 19% | 10.4% | 8.4% | 3.7% | 3.1% |
| Nov 2025 | 52.1% | 12.9% | 15.7% | 8.5% | 5.7% | 2.6% | 2.5% |
| Dec 2025 | 41.5% | 22.8% | 15.2% | 8.2% | 6.7% | 3.1% | 2.4% |
| Jan 2026 | 39.2% | 11.9% | 21.6% | 11.7% | 7.8% | 4.2% | 3.5% |
| Feb 2026 | 29.7% | 24.6% | 20% | 10.9% | 8.8% | 4% | 2% |
| Mar 2026 | 30% | 20.3% | 24.6% | 11% | 7.3% | 4.1% | 2.7% |
| Apr 2026 | 30.5% | 25.1% | 20.5% | 11.1% | 7.4% | 3.4% | 2.1% |
| May 2026 | 27.4% | 27.6% | 22.5% | 10% | 6.6% | 3.7% | 2.3% |
| Jun 2026 | 42.6% | 19.2% | 19.1% | 8.5% | 5.6% | 3.1% | 1.9% |
| Jul 2026 | 41.9% | 8.3% | 23% | 12.5% | 6.8% | 4.7% | 2.8% |
| Aug 2026 | 39.7% | 21.8% | 17.8% | 9.7% | 5.3% | 3.6% | 2.2% |
| Sep 2026 | — | — | — | — | — | — | — |
How has the ChurnZero and Gainsight comparison changed over the last 12 months?
3 findings
- Gainsight was ahead of ChurnZero in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, ChurnZero’s estimated Share of Search among customer success platforms worldwide moved from 10.4% to 9.7%, and its estimated monthly branded searches moved from 5.4K to 4.4K.
- Across the 11 months ending August 2026, Gainsight’s estimated Share of Search among customer success platforms worldwide moved from 42.5% to 39.7%, and its estimated monthly branded searches moved from 22.2K to 18.1K.
How did search popularity change for customer success platforms worldwide in August 2026?
3 changes
In August 2026, Vitally overtook ChurnZero to rank 2nd among customer success platforms worldwide, at 21.8%.
In August 2026, ChurnZero lost estimated Share of Search among customer success platforms worldwide, from 12.5% to 9.7%.
In August 2026, Gainsight lost estimated Share of Search among customer success platforms worldwide, from 41.9% to 39.7%.
How each brand is measured
Brandwave collects information about searches that people make online using ChurnZero’s and Gainsight’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.