CIS Infinity vs SAP S/4HANA Utilities:Which is more popular?
In September 2026, SAP S/4HANA Utilities had more branded searches than CIS Infinity among utility customer information systems worldwide. SAP S/4HANA Utilities had about 320 branded searches, while CIS Infinity had 70. SAP S/4HANA Utilities made up 1% of all utility customer information system searches we track, and CIS Infinity accounted for 0.23%. When we asked ChatGPT and Google AI Overviews about utility customer information systems, CIS Infinity and SAP S/4HANA Utilities each appeared in two of the five answers. SAP S/4HANA Utilities was mentioned before CIS Infinity in two out of three answers.
Who do people search for more?
SAP S/4HANA Utilities, about 5 searches for every 1 for CIS Infinity
Who does AI mention more?
Both were mentioned in 2 of 5 answers.
Who does AI recommend more?
SAP S/4HANA Utilities, named ahead of CIS Infinity in 2 of 3 answers
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Top utility customer information systems in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, CIS Infinity and SAP S/4HANA Utilities were each mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. SAP S/4HANA Utilities was listed before CIS Infinity in two out of three answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Cayenta CIS3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- SAP S/4HANA Utilities2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- CIS Infinity2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Oracle Utilities Customer Cloud Service2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Itron0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
VertexOne0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about utility customer information systems
5 answers
Asked ChatGPT
“Which utility customer information system should I use?”
Asked ChatGPT
“What are the best utility customer information systems?”
Asked ChatGPT
“What's the best utility customer information system for customer records?”
Searched Google, AI Overview
“customer information system”
Searched Google, AI Overview
“utility customer information systems”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is CIS Infinity or SAP S/4HANA Utilities more popular in search?
This chart shows how often people search Google for CIS Infinity and SAP S/4HANA Utilities by name. Each line represents a brand's share of searches for all six utility customer information systems we track, month by month, from English-language searches worldwide.
Share of searches by month for SAP S/4HANA Utilities, CIS Infinity. The figures are in the table below the chart.
View monthly share of searches table
| Month | Itron | VertexOne | SAP S/4HANA Utilities | CIS Infinity | Oracle Utilities Customer Cloud Service | Cayenta CIS |
|---|---|---|---|---|---|---|
| Oct 2025 | 63.9% | 34.8% | 0.75% | 0.2% | 0.26% | 0.06% |
| Nov 2025 | 68.1% | 30.3% | 0.8% | 0.21% | 0.52% | 0.06% |
| Dec 2025 | 63.9% | 35% | 0.6% | 0.14% | 0.32% | 0.04% |
| Jan 2026 | 63.8% | 34.9% | 0.74% | 0.14% | 0.32% | 0.07% |
| Feb 2026 | 72% | 26.3% | 1% | 0.13% | 0.45% | 0.06% |
| Mar 2026 | 68.1% | 30.4% | 0.98% | 0.15% | 0.34% | 0.03% |
| Apr 2026 | 68.2% | 30.4% | 0.98% | 0.15% | 0.21% | 0.06% |
| May 2026 | 68% | 30.4% | 0.98% | 0.15% | 0.34% | 0.08% |
| Jun 2026 | 63% | 34.5% | 2.1% | 0.17% | 0.24% | 0.07% |
| Jul 2026 | 62.8% | 34.3% | 2.5% | 0.14% | 0.17% | 0.07% |
| Aug 2026 | 62.8% | 34.4% | 2.5% | 0.17% | 0.14% | 0.03% |
| Sep 2026 | 59.1% | 39.5% | 1% | 0.23% | 0.13% | 0.03% |
How has the CIS Infinity and SAP S/4HANA Utilities comparison changed over the last 12 months?
3 findings
- SAP S/4HANA Utilities was ahead of CIS Infinity in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, CIS Infinity’s share of searches among utility customer information systems worldwide moved from 0.2% to 0.23%, and its estimated monthly branded searches held steady at 70.
- Across the 12 months ending September 2026, SAP S/4HANA Utilities’ share of searches among utility customer information systems worldwide moved from 0.75% to 1%, and its estimated monthly branded searches moved from 260 to 320.
How did search popularity change for utility customer information systems worldwide in September 2026?
1 change
In September 2026, SAP S/4HANA Utilities lost share of searches among utility customer information systems worldwide, from 2.5% to 1%.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using CIS Infinity’s and SAP S/4HANA Utilities’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
CIS Infinity
1 branded search term
- cis infinity
SAP S/4HANA Utilities
1 branded search term
- sap s 4hana utilities
Other head-to-heads among utility customer information systems

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