Qmatic vs Waitwhile:Which is more popular?
In September 2026, Waitwhile had more branded searches than Qmatic among queue management software worldwide. Waitwhile had about 12,100 branded searches, while Qmatic had 6,600. Waitwhile made up 29.4% of all queue management software searches we track, and Qmatic accounted for 16.1%. When we asked ChatGPT and Google AI Overviews about queue management software, Qmatic and Waitwhile each appeared in three of the five answers. Waitwhile was mentioned before Qmatic in three out of four answers.
Who do people search for more?
Waitwhile, about 83% more searches than Qmatic
Who does AI mention more?
Both were mentioned in 3 of 5 answers.
Who does AI recommend more?
Waitwhile, named ahead of Qmatic in 3 of 4 answers
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Top queue management software in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Qmatic was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Waitwhile was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Waitwhile was listed before Qmatic in three out of four answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Waitwhile3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Qmatic3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Qminder3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
QLess2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Wavetec2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
WaitWell2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Skiplino1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Qtrac0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about queue management software
5 answers
Asked ChatGPT
“Which queue management system should I use?”
Asked ChatGPT
“What are the best queue management systems?”
Asked ChatGPT
“What's the best queue management system for a walk-in service business?”
Searched Google, AI Overview
“queue management system”
Searched Google, AI Overview
“virtual queue”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 22, 2026.
Is Qmatic or Waitwhile more popular in search?
This chart shows how often people search Google for Qmatic and Waitwhile by name. Each line represents a brand's share of searches for all eight queue management software we track, month by month, from English-language searches worldwide.
Share of searches by month for Waitwhile, Qmatic. The figures are in the table below the chart.
View monthly share of searches table
| Month | QLess | Waitwhile | Qmatic | Qminder | Wavetec | Qtrac | Skiplino | WaitWell |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 28.9% | 28.9% | 19.4% | 8.6% | 5.7% | 4.5% | 3.8% | 0% |
| Nov 2025 | 35.1% | 28.7% | 15.6% | 8.5% | 4.5% | 4.5% | 3.1% | 0% |
| Dec 2025 | 39.3% | 26.3% | 14.3% | 7.8% | 4.1% | 5.2% | 2.8% | 0% |
| Jan 2026 | 38% | 25.4% | 13.9% | 9.2% | 5% | 5% | 3.4% | 0% |
| Feb 2026 | 34.3% | 28% | 15.3% | 8.3% | 5.6% | 5.6% | 3% | 0% |
| Mar 2026 | 28.6% | 28.6% | 15.6% | 12.8% | 5.7% | 5.7% | 3.1% | 0% |
| Apr 2026 | 29.4% | 29.4% | 16.1% | 10.7% | 5.8% | 4.6% | 3.9% | 0% |
| May 2026 | 29.7% | 29.7% | 16.2% | 10.8% | 5.9% | 4.7% | 3.2% | 0% |
| Jun 2026 | 26.3% | 32.1% | 14.3% | 11.7% | 6.4% | 5% | 4.2% | 0% |
| Jul 2026 | 30.1% | 30.1% | 13.4% | 10.9% | 6% | 4.7% | 4.7% | 0% |
| Aug 2026 | 30.1% | 30.1% | 13.4% | 10.9% | 6% | 4.7% | 4.7% | 0% |
| Sep 2026 | 29.4% | 29.4% | 16.1% | 10.7% | 5.8% | 4.6% | 3.9% | 0.05% |
How has the Qmatic and Waitwhile comparison changed over the last 12 months?
3 findings
- Waitwhile was ahead of Qmatic in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Qmatic’s share of searches among queue management software worldwide moved from 19.4% to 16.1%, and its estimated monthly branded searches moved from 8.1K to 6.6K.
- Across the 12 months ending September 2026, Waitwhile’s share of searches among queue management software worldwide moved from 28.9% to 29.4%, and its estimated monthly branded searches held steady at 12.1K.
How did search popularity change for queue management software worldwide in September 2026?
2 changes
In September 2026, Qmatic gained share of searches among queue management software worldwide, from 13.4% to 16.1%.
In September 2026, Waitwhile lost share of searches among queue management software worldwide, from 30.1% to 29.4%.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Qmatic’s and Waitwhile’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among queue management software
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