Brandwave

Conversation intelligence platforms:Which brands are most popular in search?

In August 2026, Refract was the most searched among conversation intelligence platforms worldwide, with an estimated 22.2K branded searches and 50.1% estimated Share of Search within this set. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Refract50.1%
  2. Avoma23.4%
  3. Gong17%
  4. Chorus6.4%
  5. Jiminny3.1%

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Share of SearchLeaderboard

Compare the platforms that analyse sales calls. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

Share of Search among conversation intelligence platforms worldwide, by month

Share of Search by month for Refract, Avoma, Gong, Chorus, Jiminny. The figures are in the table below the chart.

View monthly share of search table
MonthRefractAvomaGongChorusJiminny
Oct 202543.8%25.3%18.1%9.7%3.3%
Nov 202541.7%24.2%21%9.2%3.8%
Dec 202544.1%25.4%18.3%8.1%4%
Jan 202644.1%31%12.9%8.1%3.9%
Feb 202645.6%26.5%16.1%8.4%3.4%
Mar 202641%23.8%24.6%7.6%3%
Apr 202641.2%23.7%24.6%7.5%3%
May 202645.1%21.2%22.3%8.1%3.3%
Jun 202638.2%22.1%27.8%8.5%3.5%
Jul 202677.8%8.9%9.4%2.4%1.4%
Aug 202650.1%23.4%17%6.4%3.1%
Sep 2026—————

This month’s ranking, August 2026

  1. 1.Refract

    50.1%

    Held 1st. 22.2K estimated branded searches, -75.5% vs prior month. Share -27.7 points.

  2. 2.Avoma

    23.4%

    Moved from 3rd to 2nd. 10.3K estimated branded searches, 0% vs prior month. Share +14.5 points.

  3. 3.Gong

    17%

    Moved from 2nd to 3rd. 7.5K estimated branded searches, -30.9% vs prior month. Share +7.6 points.

  4. 4.Chorus

    6.4%

    Held 4th. 2.8K estimated branded searches, 0% vs prior month. Share +4 points.

  5. 5.Jiminny

    3.1%

    Held 5th. 1.4K estimated branded searches, -16.5% vs prior month. Share +1.7 points.

Compare search popularity between leading brands

Which brand is most popular in search among conversation intelligence platforms worldwide?

In August 2026, Refract was the most searched among conversation intelligence platforms worldwide, with an estimated 22.2K branded searches and 50.1% estimated Share of Search within this set. Avoma is in 2nd place, 26.7 percentage points behind at 23.4% Share of Search.

Global conversation intelligence platforms, last 12 months ending September 2026
BrandShare of SearchPeakLowRank
Refract43.8% → 50.1%77.8%Jul 202638.2%Jun 20261st
Avoma25.3% → 23.4%31%Jan 20268.9%Jul 20262nd
Gong18.1% → 17%27.8%Jun 20269.4%Jul 20263rd
Chorus9.7% → 6.4%9.7%Oct 20252.4%Jul 20264th
Jiminny3.3% → 3.1%4%Dec 20251.4%Jul 20265th

Each finding as a sentence

  • Across the 11 months ending August 2026, Refract’s estimated Share of Search among conversation intelligence platforms worldwide increased from 43.8% to 50.1%.
  • Across the 11 months ending August 2026, Avoma’s estimated Share of Search among conversation intelligence platforms worldwide decreased from 25.3% to 23.4%.
  • Across the 11 months ending August 2026, Gong’s estimated Share of Search among conversation intelligence platforms worldwide decreased from 18.1% to 17%.
  • Across the 11 months ending August 2026, Chorus’ estimated Share of Search among conversation intelligence platforms worldwide decreased from 9.7% to 6.4%.
  • Across the 11 months ending August 2026, Refract’s estimated Share of Search among conversation intelligence platforms worldwide peaked at 77.8% in July 2026 and was lowest at 38.2% in June 2026.
  • Across the 11 months ending August 2026, Avoma’s estimated Share of Search among conversation intelligence platforms worldwide peaked at 31% in January 2026 and was lowest at 8.9% in July 2026.
  • Across the 11 months ending August 2026, Gong’s estimated Share of Search among conversation intelligence platforms worldwide peaked at 27.8% in June 2026 and was lowest at 9.4% in July 2026.
  • Across the 11 months ending August 2026, Chorus’ estimated Share of Search among conversation intelligence platforms worldwide peaked at 9.7% in October 2025 and was lowest at 2.4% in July 2026.
  • Across the 11 months ending August 2026, Jiminny’s estimated Share of Search among conversation intelligence platforms worldwide peaked at 4% in December 2025 and was lowest at 1.4% in July 2026.
  • Across the 11 months ending August 2026, Jiminny held steady: its estimated Share of Search among conversation intelligence platforms worldwide moved less than 0.5 percentage points.

How did search popularity change for conversation intelligence platforms worldwide in August 2026?

  1. In August 2026, Avoma overtook Gong to rank 2nd among conversation intelligence platforms worldwide, at 23.4%.

  2. In August 2026, Gong gained estimated Share of Search among conversation intelligence platforms worldwide, from 9.4% to 17%.

  3. In August 2026, Chorus gained estimated Share of Search among conversation intelligence platforms worldwide, from 2.4% to 6.4%.

  4. In August 2026, Jiminny gained estimated Share of Search among conversation intelligence platforms worldwide, from 1.4% to 3.1%.

  5. In August 2026, Refract lost estimated Share of Search among conversation intelligence platforms worldwide, from 77.8% to 50.1%.

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