Abby Connect vs Smith.ai:Which is more popular?

Name: Abby Connect vs Smith.ai: Which is searched more?
Creator: Brandwave
License: https://creativecommons.org/licenses/by/4.0/

In September 2026, Smith.ai had more branded searches than Abby Connect among answering services worldwide. Smith.ai had about 5,400 branded searches, while Abby Connect had 1,600. Smith.ai made up 31.9% of all answering service searches we track, and Abby Connect accounted for 9.4%. When we asked ChatGPT and Google AI Overviews about answering services, Abby Connect and Smith.ai each appeared in three of the five answers. Smith.ai was mentioned before Abby Connect in every answer.

Among answering services worldwide in September 2026

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Top answering services in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Abby Connect and Smith.ai were each mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Smith.ai was listed before Abby Connect in every answer.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

How many AI answers named each brand
Brand	ChatGPT	Google	Answers that named it
Smith.ai	Named in 3 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	3 of 5
Ruby	Named in 3 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	3 of 5
Abby Connect	Named in 3 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	3 of 5
PATLive	Named in 3 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	3 of 5
AnswerConnect	Named in 2 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	2 of 5
VoiceNation	Named in 0 of 3 ChatGPT answers	Named in 0 of 2 Google AI Overviews	0 of 5

Smith.ai3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Ruby3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Abby Connect3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
PATLive3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
AnswerConnect2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
VoiceNation0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about answering services

5 answers

Asked ChatGPT
“Which answering service should I use?”
1. 1PATLive
2. 2Smith.ai
3. 3Ruby
4. 4Abby Connect
Asked ChatGPT
“What are the best answering services?”
1. 1PATLive
2. 2Ruby
3. 3Smith.ai
4. 4AnswerConnect
5. 5Abby Connect
Asked ChatGPT
“What's the best answering service for after hours calls?”
1. 1PATLive
2. 2AnswerConnect
3. 3Ruby
4. 4Smith.ai
5. 5Abby Connect
Searched Google, AI Overview
“answering services”
Searched Google, AI Overview
“phone answering service”

Not named in any answer:

VoiceNation

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Is Abby Connect or Smith.ai more popular in search?

This chart shows how often people search Google for Abby Connect and Smith.ai by name. Each line represents a brand's share of searches for all six answering services we track, month by month, from English-language searches worldwide.

Abby Connect and Smith.ai among answering services worldwide, by month

Month	AnswerConnect	Smith.ai	Ruby	Abby Connect	PATLive	VoiceNation
Oct 2025	29.9%	36.7%	14.1%	7.2%	10.9%	1.2%
Nov 2025	29%	43.5%	12.8%	5.4%	8.6%	0.75%
Dec 2025	28.6%	42.9%	14%	5.3%	8.5%	0.74%
Jan 2026	30.2%	37.1%	15%	6%	11%	0.78%
Feb 2026	31.8%	39%	14.5%	6.3%	7.7%	0.82%
Mar 2026	29.9%	36.7%	18.8%	7.2%	5.9%	1.4%
Apr 2026	33%	33%	18.3%	6.5%	8%	1.1%
May 2026	30.6%	37.4%	16.3%	7.4%	7.4%	0.96%
Jun 2026	32.2%	39.4%	12.7%	7.8%	6%	1.9%
Jul 2026	31.9%	39%	12.6%	7.7%	7.7%	1.2%
Aug 2026	31.3%	38.3%	12.4%	9.3%	7.5%	1.2%
Sep 2026	38.9%	31.9%	12%	9.4%	5.9%	1.9%

How has the Abby Connect and Smith.ai comparison changed over the last 12 months?

3 findings

Smith.ai was ahead of Abby Connect in every measured month of the 12 months ending September 2026.
Across the 12 months ending September 2026, Abby Connect’s share of searches among answering services worldwide moved from 7.2% to 9.4%, and its estimated monthly branded searches held steady at 1.6K.
Across the 12 months ending September 2026, Smith.ai’s share of searches among answering services worldwide moved from 36.7% to 31.9%, and its estimated monthly branded searches moved from 8.1K to 5.4K.

How did search popularity change for answering services worldwide in September 2026?

2 changes

In September 2026, AnswerConnect overtook Smith.ai to become the leader among answering services worldwide, with 38.9% of the searches.
In September 2026, Smith.ai lost share of searches among answering services worldwide, from 38.3% to 31.9%.

How are branded searches counted?

2 search terms

Brandwave collects information about searches that people make online using Abby Connect’s and Smith.ai’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.