Retently vs SurveyMonkey:Which is more popular?
In September 2026, SurveyMonkey had more branded searches than Retently among NPS feedback platforms worldwide. SurveyMonkey had about 370,000 branded searches, while Retently had 1,030. SurveyMonkey made up 55.5% of all NPS feedback platform searches we track, and Retently accounted for 0.15%. When we asked ChatGPT and Google AI Overviews about NPS feedback platforms, Retently and SurveyMonkey each appeared in three of the five answers. Retently was mentioned before SurveyMonkey in three out of four answers that named either.
Who do people search for more?
SurveyMonkey, about 359 searches for every 1 for Retently
Who does AI mention more?
Both were mentioned in 3 of 5 answers.
Who does AI recommend more?
Retently, named ahead of SurveyMonkey in 3 of 4 answers
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Top NPS feedback platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Retently was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. SurveyMonkey was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Retently was listed before SurveyMonkey in three out of four answers that named either.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
AskNicely1st
Survicate2nd
Qualtrics3rd- Retently4th
Medallia5th- SurveyMonkey6th
Refiner7th
Zonka Feedback8th
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Qualtrics4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- AskNicely4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Survicate4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- SurveyMonkey3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Medallia3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Retently3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Zonka Feedback3 of 5Named in 1 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Refiner2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
See every answer about NPS feedback platforms
5 answers
Asked ChatGPT
“Which NPS feedback platform should I use?”
Asked ChatGPT
“What are the best NPS feedback platforms?”
Asked ChatGPT
“What's the best NPS feedback platform for customer feedback tracking?”
Searched Google, AI Overview
“best nps software”
Searched Google, AI Overview
“customer feedback tool”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Retently or SurveyMonkey more popular in search?
This chart shows how often people search Google for Retently and SurveyMonkey by name. Each line represents a brand's share of searches for all eight NPS feedback platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for SurveyMonkey, Retently. The figures are in the table below the chart.
View monthly share of searches table
| Month | SurveyMonkey | Qualtrics | Medallia | AskNicely | Survicate | Retently | Zonka Feedback | Refiner |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 56.2% | 37.6% | 5.1% | 0.37% | 0.55% | 0.14% | 0.1% | 0% |
| Nov 2025 | 60.4% | 33% | 5.4% | 0.4% | 0.49% | 0.1% | 0.1% | 0% |
| Dec 2025 | 55.6% | 37.1% | 6.1% | 0.44% | 0.55% | 0.13% | 0.13% | 0% |
| Jan 2026 | 59.6% | 32.5% | 6.5% | 0.48% | 0.58% | 0.14% | 0.13% | <0.01% |
| Feb 2026 | 55.6% | 37.1% | 6.1% | 0.36% | 0.55% | 0.13% | 0.11% | <0.01% |
| Mar 2026 | 56.2% | 37.6% | 5.1% | 0.37% | 0.55% | 0.14% | 0.09% | <0.01% |
| Apr 2026 | 49.9% | 40.8% | 8.2% | 0.4% | 0.49% | 0.11% | 0.1% | <0.01% |
| May 2026 | 54.9% | 36.5% | 7.3% | 0.54% | 0.44% | 0.13% | 0.09% | <0.01% |
| Jun 2026 | 58.9% | 31.9% | 7.8% | 0.57% | 0.57% | 0.13% | 0.09% | <0.01% |
| Jul 2026 | 58.5% | 31.8% | 7.8% | 0.7% | 0.57% | 0.47% | 0.11% | <0.01% |
| Aug 2026 | 59.5% | 32.4% | 6.5% | 0.71% | 0.58% | 0.22% | 0.1% | <0.01% |
| Sep 2026 | 55.5% | 36.9% | 6.1% | 0.66% | 0.54% | 0.15% | 0.09% | <0.01% |
How has the Retently and SurveyMonkey comparison changed over the last 12 months?
3 findings
- SurveyMonkey was ahead of Retently in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Retently’s share of searches among NPS feedback platforms worldwide moved from 0.14% to 0.15%, and its estimated monthly branded searches moved from 1.3K to 1K.
- Across the 12 months ending September 2026, SurveyMonkey’s share of searches among NPS feedback platforms worldwide moved from 56.2% to 55.5%, and its estimated monthly branded searches moved from 550K to 370K.
How did search popularity change for NPS feedback platforms worldwide in September 2026?
2 changes
In September 2026, SurveyMonkey lost share of searches among NPS feedback platforms worldwide, from 59.5% to 55.5%.
Estimated monthly branded searches for Retently worldwide fell 22.6% over 12 measured months, from 1.3K to 1K in September 2026.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using Retently’s and SurveyMonkey’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Retently
2 branded search terms
- retently
- retently nps
SurveyMonkey
2 branded search terms
- SurveyMonkey
- surveymonkey nps
Other head-to-heads among NPS feedback platforms
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