--- title: "LiveChat vs Zendesk: Which is searched more in New Zealand?" description: "Is LiveChat or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/nz/compare/livechat-vs-zendesk" publisher: "Brandwave" --- # LiveChat vs Zendesk: Which is searched more in New Zealand? Is LiveChat or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: LiveChat and Zendesk - **Competitive set**: Live chat platforms - **Market**: New Zealand - **Month measured**: Sep 2026 - **LiveChat Share of Search**: 1.7% - **Zendesk Share of Search**: 83.5% ## Is LiveChat or Zendesk more popular in search? - In September 2026, Zendesk had more branded searches than LiveChat among live chat platforms in New Zealand. Zendesk had about 1,010 branded searches, while LiveChat had 20. Zendesk made up 83.5% of all live chat platform searches we track, and LiveChat accounted for 1.7%. - Zendesk was ahead of LiveChat in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, LiveChat’s share of searches among live chat platforms in New Zealand moved from 1.2% to 1.7%, and its estimated monthly branded searches held steady at 20. - Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms in New Zealand moved from 81.2% to 83.5%, and its estimated monthly branded searches moved from 1.3K to 1K. ## Top live chat platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Zendesk was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. LiveChat was mentioned in three out of five: in one of the three ChatGPT answers and in both Google AI Overviews. Zendesk was listed before LiveChat in three out of five answers. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Tidio | 2nd | 3 of 3 | 2 of 2 | 5 of 5 | | Zendesk | 3rd | 3 of 3 | 1 of 2 | 4 of 5 | | LiveChat | 4th | 1 of 3 | 2 of 2 | 3 of 5 | | Crisp | 5th | 1 of 3 | 0 of 2 | 1 of 5 | | Olark | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about live chat platforms - Asked ChatGPT "Which live chat platform should I use in New Zealand?": 1. tawk.to, 2. Tidio, 3. Crisp, 4. Zendesk, 5. LiveChat - Asked ChatGPT "What are the best live chat platforms in New Zealand?": 1. Tidio, 2. tawk.to, 3. Zendesk - Asked ChatGPT "What's the best live chat platform in New Zealand for customer support?": 1. Tidio, 2. Zendesk, 3. tawk.to - Searched Google, AI Overview "website chat software": 1. tawk.to, 2. Tidio, 3. LiveChat - Searched Google, AI Overview "live chat for website": 1. tawk.to, 2. LiveChat, 3. Zendesk, 4. Tidio Not named in any answer: Olark. Brands are listed in the order each answer named them. The answers were collected in New Zealand on October 21, 2026. ## How did search popularity change for New Zealand live chat platforms in September 2026? - In September 2026, Zendesk gained share of searches among live chat platforms in New Zealand, from 80.8% to 83.5%. - In September 2026, LiveChat lost share of searches among live chat platforms in New Zealand, from 3.2% to 1.7%. ## Month by month | Month | LiveChat estimated searches | LiveChat Share of Search | LiveChat rank | Zendesk estimated searches | Zendesk Share of Search | Zendesk rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 20 | 1.2% | 4 | 1.3K | 81.2% | 1 | | Nov 2025 | 20 | 1.5% | 6 | 1K | 78.2% | 1 | | Dec 2025 | 20 | 1.8% | 5 | 910 | 81.3% | 1 | | Jan 2026 | 20 | 1.5% | 5 | 1K | 76.3% | 1 | | Feb 2026 | 40 | 2.8% | 4 | 1.1K | 73.9% | 1 | | Mar 2026 | 40 | 3% | 3 | 1K | 78.8% | 1 | | Apr 2026 | 30 | 2.9% | 4 | 740 | 70.5% | 1 | | May 2026 | 30 | 2.3% | 4 | 1K | 77.4% | 1 | | Jun 2026 | 40 | 3% | 4 | 1K | 76.7% | 1 | | Jul 2026 | 30 | 2.7% | 4 | 900 | 79.6% | 1 | | Aug 2026 | 40 | 3.2% | 4 | 1K | 80.8% | 1 | | Sep 2026 | 20 | 1.7% | 4 | 1K | 83.5% | 1 | ## How each brand is measured Brandwave collects information about searches that people make online using LiveChat’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **LiveChat**: Measured on the search terms “livechat app” and “livechat software”, summed into one figure. - **Zendesk**: Measured on the search terms “zendesk” and “zendesk api”, summed into one figure. - [LiveChat profile](/demand/nz/brands/livechat) - [Zendesk profile](/demand/nz/brands/zendesk) - [All live chat platforms in New Zealand](/demand/nz/categories/nz-live-chat-platforms): The set both shares are measured inside, 6 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is LiveChat or Zendesk more popular in search? In September 2026, Zendesk had more branded searches than LiveChat among live chat platforms in New Zealand. Zendesk had about 1,010 branded searches, while LiveChat had 20. Zendesk made up 83.5% of all live chat platform searches we track, and LiveChat accounted for 1.7%. ## Cite this page Brandwave. "LiveChat vs Zendesk: Which is searched more in New Zealand?". https://gobrandwave.com/demand/nz/compare/livechat-vs-zendesk This page is also available as HTML at https://gobrandwave.com/demand/nz/compare/livechat-vs-zendesk. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.