--- title: "Help Scout vs Tidio: Which is searched more in New Zealand?" description: "Is Help Scout or Tidio more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Customer support platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/nz/compare/help-scout-vs-tidio" publisher: "Brandwave" --- # Help Scout vs Tidio: Which is searched more in New Zealand? Is Help Scout or Tidio more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Customer support platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Help Scout and Tidio - **Competitive set**: Customer support platforms - **Market**: New Zealand - **Month measured**: Sep 2026 - **Help Scout Share of Search**: 4.9% - **Tidio Share of Search**: 4% ## Is Help Scout or Tidio more popular in search? - In September 2026, Help Scout had more branded searches than Tidio among customer support platforms in New Zealand. Help Scout had about 110 branded searches, while Tidio had 90. Help Scout made up 4.9% of all customer support platform searches we track, and Tidio accounted for 4%. - The lead changed hands 2 times in the 12 months ending September 2026: Tidio took it in January 2026, Help Scout took it in July 2026. - Across the 12 months ending September 2026, Help Scout’s share of searches among customer support platforms in New Zealand moved from 6.1% to 4.9%, and its estimated monthly branded searches moved from 170 to 110. - Across the 12 months ending September 2026, Tidio’s share of searches among customer support platforms in New Zealand moved from 6.1% to 4%, and its estimated monthly branded searches moved from 170 to 90. ## Top customer support platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and one Google AI Overview, neither Help Scout nor Tidio showed up in any of the four answers. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Zendesk | 1st | 3 of 3 | 1 of 1 | 4 of 4 | | Freshdesk | 2nd | 3 of 3 | 1 of 1 | 4 of 4 | | Intercom | 3rd | 3 of 3 | 0 of 1 | 3 of 4 | | Zoho Desk | 4th | 2 of 3 | 1 of 1 | 3 of 4 | | Gorgias | 5th | 3 of 3 | 0 of 1 | 3 of 4 | | Help Scout | Not ranked | 0 of 3 | 0 of 1 | 0 of 4 | | Tidio | Not ranked | 0 of 3 | 0 of 1 | 0 of 4 | | Crisp | Not ranked | 0 of 3 | 0 of 1 | 0 of 4 | ## Every AI answer about customer support platforms - Asked ChatGPT "Which customer support platform should I use in New Zealand?": 1. Freshdesk, 2. Zendesk, 3. Intercom, 4. Zoho Desk, 5. Gorgias - Asked ChatGPT "What are the best customer support platforms in New Zealand?": 1. Zendesk, 2. Freshdesk, 3. Intercom, 4. Zoho Desk, 5. Gorgias - Asked ChatGPT "What's the best customer support platform in New Zealand for a growing service team?": 1. Freshdesk, 2. Zendesk, 3. Intercom, 4. Gorgias - Searched Google, AI Overview "help desk software nz": 1. Zendesk, 2. Freshdesk, 3. Zoho Desk Not named in any answer: Help Scout, Tidio and Crisp. Brands are listed in the order each answer named them. The answers were collected in New Zealand on October 21, 2026. ## How did search popularity change for New Zealand customer support platforms in September 2026? - In September 2026, Help Scout lost share of searches among customer support platforms in New Zealand, from 5.9% to 4.9%. - Estimated monthly branded searches for Tidio in New Zealand fell 47.1% over 12 measured months, from 170 to 90 in September 2026. ## Month by month | Month | Help Scout estimated searches | Help Scout Share of Search | Help Scout rank | Tidio estimated searches | Tidio Share of Search | Tidio rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 170 | 6.1% | 5 | 170 | 6.1% | 6 | | Nov 2025 | 170 | 6.9% | 5 | 140 | 5.7% | 6 | | Dec 2025 | 140 | 6.6% | 5 | 90 | 4.2% | 6 | | Jan 2026 | 110 | 4.7% | 6 | 170 | 7.2% | 5 | | Feb 2026 | 110 | 4.6% | 6 | 210 | 8.7% | 5 | | Mar 2026 | 140 | 5.5% | 6 | 170 | 6.7% | 5 | | Apr 2026 | 140 | 6.6% | 6 | 170 | 8% | 5 | | May 2026 | 90 | 3.9% | 6 | 170 | 7.5% | 5 | | Jun 2026 | 140 | 6% | 5 | 140 | 6% | 6 | | Jul 2026 | 110 | 5.4% | 5 | 90 | 4.4% | 6 | | Aug 2026 | 140 | 5.9% | 5 | 90 | 3.8% | 6 | | Sep 2026 | 110 | 4.9% | 5 | 90 | 4% | 6 | ## How each brand is measured Brandwave collects information about searches that people make online using Help Scout’s and Tidio’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Help Scout**: Measured on the search term “helpscout”. - **Tidio**: Measured on the search term “tidio”. - [Help Scout profile](/demand/nz/brands/help-scout) - [Tidio profile](/demand/nz/brands/tidio) - [All customer support platforms in New Zealand](/demand/nz/categories/nz-customer-support-platforms): The set both shares are measured inside, 8 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Help Scout or Tidio more popular in search? In September 2026, Help Scout had more branded searches than Tidio among customer support platforms in New Zealand. Help Scout had about 110 branded searches, while Tidio had 90. Help Scout made up 4.9% of all customer support platform searches we track, and Tidio accounted for 4%. ## Cite this page Brandwave. "Help Scout vs Tidio: Which is searched more in New Zealand?". https://gobrandwave.com/demand/nz/compare/help-scout-vs-tidio This page is also available as HTML at https://gobrandwave.com/demand/nz/compare/help-scout-vs-tidio. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.