--- title: "Genesys vs Zendesk: Which is searched more in New Zealand?" description: "Is Genesys or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Cloud contact center platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/nz/compare/genesys-vs-zendesk" publisher: "Brandwave" --- # Genesys vs Zendesk: Which is searched more in New Zealand? Is Genesys or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Cloud contact center platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Genesys and Zendesk - **Competitive set**: Cloud contact center platforms - **Market**: New Zealand - **Month measured**: Sep 2026 - **Genesys Share of Search**: 32.6% - **Zendesk Share of Search**: 55.8% ## Is Genesys or Zendesk more popular in search? - In September 2026, Zendesk had more branded searches than Genesys among cloud contact center platforms in New Zealand. Zendesk had about 1,010 branded searches, while Genesys had 590. Zendesk made up 55.8% of all cloud contact center platform searches we track, and Genesys accounted for 32.6%. - Zendesk was ahead of Genesys in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Genesys’ share of searches among cloud contact center platforms in New Zealand moved from 22.7% to 32.6%, and its estimated monthly branded searches moved from 480 to 590. - Across the 12 months ending September 2026, Zendesk’s share of searches among cloud contact center platforms in New Zealand moved from 63.5% to 55.8%, and its estimated monthly branded searches moved from 1.3K to 1K. ## Top cloud contact center platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Genesys appeared in all five answers. Zendesk was mentioned in three out of five: in one of the three ChatGPT answers and in both Google AI Overviews. Genesys was listed before Zendesk in every answer. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Genesys | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | NICE CXone | 2nd | 2 of 3 | 2 of 2 | 4 of 5 | | Amazon Connect | 3rd | 3 of 3 | 0 of 2 | 3 of 5 | | Five9 | 4th | 3 of 3 | 1 of 2 | 4 of 5 | | Talkdesk | 5th | 2 of 3 | 2 of 2 | 4 of 5 | | Zendesk | 6th | 1 of 3 | 2 of 2 | 3 of 5 | ## Every AI answer about cloud contact center platforms - Asked ChatGPT "Which cloud contact center platform should I use in New Zealand?": 1. Genesys, 2. Amazon Connect, 3. NICE CXone, 4. Five9, 5. Talkdesk, 6. Zendesk - Asked ChatGPT "What are the best cloud contact center platforms in New Zealand?": 1. Genesys, 2. NICE CXone, 3. Amazon Connect, 4. Five9, 5. Talkdesk - Asked ChatGPT "What's the best cloud contact center platform in New Zealand for customer calls?": 1. Genesys, 2. Amazon Connect, 3. Five9 - Searched Google, AI Overview "cloud contact center platform": 1. Talkdesk, 2. Genesys, 3. NICE CXone, 4. Zendesk - Searched Google, AI Overview "cloud call centre software": 1. Genesys, 2. Five9, 3. NICE CXone, 4. Talkdesk, 5. Zendesk Brands are listed in the order each answer named them. The answers were collected in New Zealand on October 20, 2026. ## How did search popularity change for New Zealand cloud contact center platforms in September 2026? - In September 2026, Zendesk lost share of searches among cloud contact center platforms in New Zealand, from 56.4% to 55.8%. - Estimated monthly branded searches for Genesys in New Zealand rose 22.9% over 12 measured months, from 480 to 590 in September 2026. ## Month by month | Month | Genesys estimated searches | Genesys Share of Search | Genesys rank | Zendesk estimated searches | Zendesk Share of Search | Zendesk rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 480 | 22.7% | 2 | 1.3K | 63.5% | 1 | | Nov 2025 | 390 | 22.9% | 2 | 1K | 61.2% | 1 | | Dec 2025 | 390 | 26.4% | 2 | 910 | 61.5% | 1 | | Jan 2026 | 390 | 24.7% | 2 | 1K | 65.2% | 1 | | Feb 2026 | 390 | 23.4% | 2 | 1.1K | 62.9% | 1 | | Mar 2026 | 480 | 27.7% | 2 | 1K | 60.1% | 1 | | Apr 2026 | 480 | 33.1% | 2 | 740 | 51% | 1 | | May 2026 | 480 | 27.1% | 2 | 1K | 58.2% | 1 | | Jun 2026 | 590 | 31.7% | 2 | 1K | 54.8% | 1 | | Jul 2026 | 480 | 29.3% | 2 | 900 | 54.9% | 1 | | Aug 2026 | 590 | 33% | 2 | 1K | 56.4% | 1 | | Sep 2026 | 590 | 32.6% | 2 | 1K | 55.8% | 1 | ## How each brand is measured Brandwave collects information about searches that people make online using Genesys’ and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Genesys**: Measured on the search term “genesys”. - **Zendesk**: Measured on the search terms “zendesk” and “zendesk api”, summed into one figure. - [Genesys profile](/demand/nz/brands/genesys) - [Zendesk profile](/demand/nz/brands/zendesk) - [All cloud contact center platforms in New Zealand](/demand/nz/categories/nz-cloud-contact-center-platforms): The set both shares are measured inside, 6 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Genesys or Zendesk more popular in search? In September 2026, Zendesk had more branded searches than Genesys among cloud contact center platforms in New Zealand. Zendesk had about 1,010 branded searches, while Genesys had 590. Zendesk made up 55.8% of all cloud contact center platform searches we track, and Genesys accounted for 32.6%. ## Cite this page Brandwave. "Genesys vs Zendesk: Which is searched more in New Zealand?". https://gobrandwave.com/demand/nz/compare/genesys-vs-zendesk This page is also available as HTML at https://gobrandwave.com/demand/nz/compare/genesys-vs-zendesk. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.