--- title: "Customer.io vs Klaviyo: Which is searched more in New Zealand?" description: "Is Customer.io or Klaviyo more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Customer engagement platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/nz/compare/customer-io-vs-klaviyo" publisher: "Brandwave" --- # Customer.io vs Klaviyo: Which is searched more in New Zealand? Is Customer.io or Klaviyo more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Customer engagement platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Customer.io and Klaviyo - **Competitive set**: Customer engagement platforms - **Market**: New Zealand - **Month measured**: Sep 2026 - **Customer.io Share of Search**: 0.43% - **Klaviyo Share of Search**: 25% ## Is Customer.io or Klaviyo more popular in search? - In September 2026, Klaviyo had more branded searches than Customer.io among customer engagement platforms in New Zealand. Klaviyo had about 2,900 branded searches, while Customer.io had 50. Klaviyo made up 25% of all customer engagement platform searches we track, and Customer.io accounted for 0.43%. - Klaviyo was ahead of Customer.io in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Customer.io’s share of searches among customer engagement platforms in New Zealand moved from 0.49% to 0.43%, and its estimated monthly branded searches held steady at 50. - Across the 12 months ending September 2026, Klaviyo’s share of searches among customer engagement platforms in New Zealand moved from 28.2% to 25%, and its estimated monthly branded searches held steady at 2.9K. ## Top customer engagement platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Klaviyo was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Customer.io was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. Klaviyo was listed before Customer.io in three out of four answers that named either. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Braze | 1st | 1 of 3 | 2 of 2 | 3 of 5 | | HubSpot | 2nd | 2 of 3 | 0 of 2 | 2 of 5 | | Klaviyo | 2nd | 2 of 3 | 1 of 2 | 3 of 5 | | Intercom | 4th | 2 of 3 | 1 of 2 | 3 of 5 | | Customer.io | 5th | 1 of 3 | 1 of 2 | 2 of 5 | | OneSignal | 6th | 1 of 3 | 0 of 2 | 1 of 5 | | Iterable | 7th | 1 of 3 | 0 of 2 | 1 of 5 | | Airship | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | CleverTap | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | MoEngage | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about customer engagement platforms - Asked ChatGPT "Which customer engagement platform should I use in New Zealand?": 1. HubSpot, 2. Klaviyo, 3. Intercom - Asked ChatGPT "What are the best customer engagement platforms in New Zealand?": 1. HubSpot, 2. Intercom, 3. Klaviyo - Asked ChatGPT "What's the best customer engagement platform in New Zealand for app messaging and campaigns?": 1. Braze, 2. Customer.io, 3. OneSignal, 4. Iterable - Searched Google, AI Overview "customer engagement platform": 1. Braze, 2. Intercom - Searched Google, AI Overview "lifecycle marketing platform": 1. Klaviyo, 2. Braze, 3. Customer.io Not named in any answer: Airship, CleverTap and MoEngage. Brands are listed in the order each answer named them. The answers were collected in New Zealand on October 21, 2026. ## How did search popularity change for New Zealand customer engagement platforms in September 2026? - In September 2026, Customer.io fell from 4th to 5th among customer engagement platforms in New Zealand. ## Month by month | Month | Customer.io estimated searches | Customer.io Share of Search | Customer.io rank | Klaviyo estimated searches | Klaviyo Share of Search | Klaviyo rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 50 | 0.49% | 5 | 2.9K | 28.2% | 2 | | Nov 2025 | 70 | 0.69% | 5 | 2.9K | 28.4% | 2 | | Dec 2025 | 50 | 0.73% | 4 | 1.9K | 27.6% | 2 | | Jan 2026 | 50 | 0.51% | 5 | 2.4K | 24.6% | 2 | | Feb 2026 | 40 | 0.41% | 5 | 2.4K | 24.9% | 2 | | Mar 2026 | 70 | 0.59% | 5 | 2.9K | 24.6% | 2 | | Apr 2026 | 70 | 0.6% | 5 | 2.9K | 24.7% | 2 | | May 2026 | 50 | 0.4% | 5 | 3.6K | 28.9% | 2 | | Jun 2026 | 70 | 0.52% | 5 | 2.9K | 21.4% | 2 | | Jul 2026 | 50 | 0.49% | 5 | 2.9K | 28.5% | 2 | | Aug 2026 | 70 | 0.6% | 4 | 2.9K | 24.9% | 2 | | Sep 2026 | 50 | 0.43% | 5 | 2.9K | 25% | 2 | ## How each brand is measured Brandwave collects information about searches that people make online using Customer.io’s and Klaviyo’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Customer.io**: Measured on the search terms “customer io” and “customerio”, summed into one figure. - **Klaviyo**: Measured on the search term “klaviyo”. - [Customer.io profile](/demand/nz/brands/customer-io) - [Klaviyo profile](/demand/nz/brands/klaviyo) - [All customer engagement platforms in New Zealand](/demand/nz/categories/nz-customer-engagement-platforms): The set both shares are measured inside, 10 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Customer.io or Klaviyo more popular in search? In September 2026, Klaviyo had more branded searches than Customer.io among customer engagement platforms in New Zealand. Klaviyo had about 2,900 branded searches, while Customer.io had 50. Klaviyo made up 25% of all customer engagement platform searches we track, and Customer.io accounted for 0.43%. ## Cite this page Brandwave. "Customer.io vs Klaviyo: Which is searched more in New Zealand?". https://gobrandwave.com/demand/nz/compare/customer-io-vs-klaviyo This page is also available as HTML at https://gobrandwave.com/demand/nz/compare/customer-io-vs-klaviyo. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.