--- title: "Crisp vs Tidio: Which is searched more in New Zealand?" description: "Is Crisp or Tidio more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/nz/categories/nz-live-chat-platforms/compare/crisp-vs-tidio" publisher: "Brandwave" --- # Crisp vs Tidio: Which is searched more in New Zealand? Is Crisp or Tidio more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set in New Zealand. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Crisp and Tidio - **Competitive set**: Live chat platforms - **Market**: New Zealand - **Month measured**: Sep 2026 - **Crisp Share of Search**: 0.83% - **Tidio Share of Search**: 7.4% ## Is Crisp or Tidio more popular in search? - In September 2026, Tidio had more branded searches than Crisp among live chat platforms in New Zealand. Tidio had about 90 branded searches, while Crisp had 10. Tidio made up 7.4% of all live chat platform searches we track, and Crisp accounted for 0.83%. - Tidio was ahead of Crisp in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Crisp’s share of searches among live chat platforms in New Zealand moved from 0.61% to 0.83%, and its estimated monthly branded searches held steady at 10. - Across the 12 months ending September 2026, Tidio’s share of searches among live chat platforms in New Zealand moved from 10.3% to 7.4%, and its estimated monthly branded searches moved from 170 to 90. ## Top live chat platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Tidio appeared in all five answers. Crisp was mentioned in one out of five: in one of the three ChatGPT answers, but not in either of the two Google AI Overviews. Tidio was listed before Crisp in every answer. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Tidio | 2nd | 3 of 3 | 2 of 2 | 5 of 5 | | Zendesk | 3rd | 3 of 3 | 1 of 2 | 4 of 5 | | LiveChat | 4th | 1 of 3 | 2 of 2 | 3 of 5 | | Crisp | 5th | 1 of 3 | 0 of 2 | 1 of 5 | | Olark | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about live chat platforms - Asked ChatGPT "Which live chat platform should I use in New Zealand?": 1. tawk.to, 2. Tidio, 3. Crisp, 4. Zendesk, 5. LiveChat - Asked ChatGPT "What are the best live chat platforms in New Zealand?": 1. Tidio, 2. tawk.to, 3. Zendesk - Asked ChatGPT "What's the best live chat platform in New Zealand for customer support?": 1. Tidio, 2. Zendesk, 3. tawk.to - Searched Google, AI Overview "website chat software": 1. tawk.to, 2. Tidio, 3. LiveChat - Searched Google, AI Overview "live chat for website": 1. tawk.to, 2. LiveChat, 3. Zendesk, 4. Tidio Not named in any answer: Olark. Brands are listed in the order each answer named them. The answers were collected in New Zealand on October 21, 2026. ## How did search popularity change for New Zealand live chat platforms in September 2026? - In September 2026, Crisp lost share of searches among live chat platforms in New Zealand, from 1.6% to 0.83%. - Estimated monthly branded searches for Tidio in New Zealand fell 47.1% over 12 measured months, from 170 to 90 in September 2026. ## Month by month | Month | Crisp estimated searches | Crisp Share of Search | Crisp rank | Tidio estimated searches | Tidio Share of Search | Tidio rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 10 | 0.61% | 6 | 170 | 10.3% | 2 | | Nov 2025 | 20 | 1.5% | 5 | 140 | 10.5% | 2 | | Dec 2025 | 20 | 1.8% | 4 | 90 | 8% | 2 | | Jan 2026 | 30 | 2.2% | 4 | 170 | 12.6% | 2 | | Feb 2026 | 20 | 1.4% | 5 | 210 | 14.8% | 2 | | Mar 2026 | 10 | 0.76% | 6 | 170 | 12.9% | 2 | | Apr 2026 | 20 | 1.9% | 5 | 170 | 16.2% | 2 | | May 2026 | 10 | 0.75% | 6 | 170 | 12.8% | 2 | | Jun 2026 | 20 | 1.5% | 5 | 140 | 10.5% | 2 | | Jul 2026 | 20 | 1.8% | 5 | 90 | 8% | 2 | | Aug 2026 | 20 | 1.6% | 5 | 90 | 7.2% | 2 | | Sep 2026 | 10 | 0.83% | 5 | 90 | 7.4% | 2 | ## How each brand is measured Brandwave collects information about searches that people make online using Crisp’s and Tidio’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Crisp**: Measured on the search term “crisp chat”. - **Tidio**: Measured on the search term “tidio”. - [Crisp profile](/demand/nz/brands/crisp) - [Tidio profile](/demand/nz/brands/tidio) - [All live chat platforms in New Zealand](/demand/nz/categories/nz-live-chat-platforms): The set both shares are measured inside, 6 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Crisp or Tidio more popular in search? In September 2026, Tidio had more branded searches than Crisp among live chat platforms in New Zealand. Tidio had about 90 branded searches, while Crisp had 10. Tidio made up 7.4% of all live chat platform searches we track, and Crisp accounted for 0.83%. ## Cite this page Brandwave. "Crisp vs Tidio: Which is searched more in New Zealand?". https://gobrandwave.com/demand/nz/categories/nz-live-chat-platforms/compare/crisp-vs-tidio This page is also available as HTML at https://gobrandwave.com/demand/nz/categories/nz-live-chat-platforms/compare/crisp-vs-tidio. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.