---
title: "Live chat platforms in New Zealand: Which are searched most?"
description: "Compare customer chat tools for answering website questions and converting visitors. Share of Search among Zendesk, Tidio, tawk.to, LiveChat, Crisp and Olark, the live chat platforms Brandwave compares in New Zealand, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/nz/categories/nz-live-chat-platforms"
publisher: "Brandwave"
---

# Live chat platforms in New Zealand: Which are searched most?

Compare customer chat tools for answering website questions and converting visitors. Share of Search among Zendesk, Tidio, tawk.to, LiveChat, Crisp and Olark, the live chat platforms Brandwave compares in New Zealand, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Competitive set**: Live chat platforms
- **Market**: New Zealand
- **Brands compared**: 6
- **Month measured**: Sep 2026
- **Highest Share of Search**: Zendesk, 83.5%

## Which brand is most popular in search among live chat platforms in New Zealand?

- In September 2026, Zendesk was the most searched among live chat platforms in New Zealand, with an estimated 1K branded searches, 83.5% of all searches for the six we track.
- Tidio is in 2nd place, 76 percentage points behind at 7.4%.
- Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms in New Zealand increased from 81.2% to 83.5%.
- Across the 12 months ending September 2026, Tidio’s share of searches among live chat platforms in New Zealand decreased from 10.3% to 7.4%.
- Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms in New Zealand peaked at 83.5% in September 2026 and was lowest at 70.5% in April 2026.
- Across the 12 months ending September 2026, Tidio’s share of searches among live chat platforms in New Zealand peaked at 16.2% in April 2026 and was lowest at 7.2% in August 2026.
- Across the 12 months ending September 2026, tawk.to’s share of searches among live chat platforms in New Zealand peaked at 6.8% in June 2026 and was lowest at 3% in March 2026.
- Across the 12 months ending September 2026, LiveChat’s share of searches among live chat platforms in New Zealand peaked at 3.2% in August 2026 and was lowest at 1.2% in October 2025.
- Across the 12 months ending September 2026, Crisp’s share of searches among live chat platforms in New Zealand peaked at 2.2% in January 2026 and was lowest at 0.61% in October 2025.
- Across the 12 months ending September 2026, Olark’s share of searches among live chat platforms in New Zealand peaked at 3% in November 2025 and was lowest at 0.7% in February 2026.
- Across the 12 months ending September 2026, Crisp rose from 6th to 5th among live chat platforms in New Zealand.
- Across the 12 months ending September 2026, Olark fell from 5th to 6th among live chat platforms in New Zealand.
- Across the 12 months ending September 2026, tawk.to and LiveChat held steady: their share of searches among live chat platforms in New Zealand each moved less than 0.5 percentage points.

## Top live chat platforms in ChatGPT and Google AI Overviews

In Brandwave's three ChatGPT questions and two Google AI Overviews, Tidio and tawk.to appeared every time. tawk.to was recommended most often, coming first in three out of five answers. Tidio was second, and Zendesk was third. Olark, which ranked sixth in searches, was not mentioned at all.

Brands get a higher AI rank if they are mentioned earlier in the answers that list options.

| Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it |
| --- | --- | --- | --- | --- |
| tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 |
| Tidio | 2nd | 3 of 3 | 2 of 2 | 5 of 5 |
| Zendesk | 3rd | 3 of 3 | 1 of 2 | 4 of 5 |
| LiveChat | 4th | 1 of 3 | 2 of 2 | 3 of 5 |
| Crisp | 5th | 1 of 3 | 0 of 2 | 1 of 5 |
| Olark | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 |

## Every AI answer about live chat platforms

- Asked ChatGPT "Which live chat platform should I use in New Zealand?": 1. tawk.to, 2. Tidio, 3. Crisp, 4. Zendesk, 5. LiveChat
- Asked ChatGPT "What are the best live chat platforms in New Zealand?": 1. Tidio, 2. tawk.to, 3. Zendesk
- Asked ChatGPT "What's the best live chat platform in New Zealand for customer support?": 1. Tidio, 2. Zendesk, 3. tawk.to
- Searched Google, AI Overview "website chat software": 1. tawk.to, 2. Tidio, 3. LiveChat
- Searched Google, AI Overview "live chat for website": 1. tawk.to, 2. LiveChat, 3. Zendesk, 4. Tidio

Not named in any answer: Olark.

Brands are listed in the order each answer named them. The answers were collected in New Zealand on October 21, 2026.

## Compare search popularity between leading brands

- [Zendesk vs Tidio: compare search popularity](/demand/nz/compare/tidio-vs-zendesk): 83.5% against 7.4% Share of Search.
- [Zendesk vs tawk.to: compare search popularity](/demand/nz/compare/tawk-to-vs-zendesk): 83.5% against 5.8% Share of Search.
- [Tidio vs tawk.to: compare search popularity](/demand/nz/compare/tawk-to-vs-tidio): 7.4% against 5.8% Share of Search.

## How did search popularity change for New Zealand live chat platforms in September 2026?

- In September 2026, Zendesk gained share of searches among live chat platforms in New Zealand, from 80.8% to 83.5%.
- In September 2026, LiveChat lost share of searches among live chat platforms in New Zealand, from 3.2% to 1.7%.
- In September 2026, Crisp lost share of searches among live chat platforms in New Zealand, from 1.6% to 0.83%.
- In September 2026, Olark lost share of searches among live chat platforms in New Zealand, from 1.6% to 0.83%.
- Estimated monthly branded searches for Tidio in New Zealand fell 47.1% over 12 measured months, from 170 to 90 in September 2026.
- Estimated monthly branded searches for tawk.to in New Zealand fell 22.2% over 12 measured months, from 90 to 70 in September 2026.

## Share of Search ranking

| Rank | Brand | Share of Search | Estimated monthly branded searches | Change vs prior month | Owned by |
| --- | --- | --- | --- | --- | --- |
| 1 | Zendesk | 83.5% | 1K | 0.0% | Zendesk |
| 2 | Tidio | 7.4% | 90 | 0.0% | Tidio |
| 3 | tawk.to | 5.8% | 70 | 0.0% | tawk.to |
| 4 | LiveChat | 1.7% | 20 | -50.0% | LiveChat |
| 5 | Crisp | 0.83% | 10 | -50.0% | Crisp |
| 6 | Olark | 0.83% | 10 | -50.0% | Olark |

## Historical estimated branded-search demand

| Month | Brand | Estimated monthly branded searches | Share of Search | Rank |
| --- | --- | --- | --- | --- |
| Oct 2025 | Zendesk | 1.3K | 81.2% | 1 |
| Oct 2025 | Tidio | 170 | 10.3% | 2 |
| Oct 2025 | tawk.to | 90 | 5.5% | 3 |
| Oct 2025 | LiveChat | 20 | 1.2% | 4 |
| Oct 2025 | Olark | 20 | 1.2% | 5 |
| Oct 2025 | Crisp | 10 | 0.61% | 6 |
| Nov 2025 | Zendesk | 1K | 78.2% | 1 |
| Nov 2025 | Tidio | 140 | 10.5% | 2 |
| Nov 2025 | tawk.to | 70 | 5.3% | 3 |
| Nov 2025 | Olark | 40 | 3% | 4 |
| Nov 2025 | Crisp | 20 | 1.5% | 5 |
| Nov 2025 | LiveChat | 20 | 1.5% | 6 |
| Dec 2025 | Zendesk | 910 | 81.3% | 1 |
| Dec 2025 | Tidio | 90 | 8% | 2 |
| Dec 2025 | tawk.to | 70 | 6.3% | 3 |
| Dec 2025 | Crisp | 20 | 1.8% | 4 |
| Dec 2025 | LiveChat | 20 | 1.8% | 5 |
| Dec 2025 | Olark | 10 | 0.89% | 6 |
| Jan 2026 | Zendesk | 1K | 76.3% | 1 |
| Jan 2026 | Tidio | 170 | 12.6% | 2 |
| Jan 2026 | tawk.to | 90 | 6.7% | 3 |
| Jan 2026 | Crisp | 30 | 2.2% | 4 |
| Jan 2026 | LiveChat | 20 | 1.5% | 5 |
| Jan 2026 | Olark | 10 | 0.74% | 6 |
| Feb 2026 | Zendesk | 1.1K | 73.9% | 1 |
| Feb 2026 | Tidio | 210 | 14.8% | 2 |
| Feb 2026 | tawk.to | 90 | 6.3% | 3 |
| Feb 2026 | LiveChat | 40 | 2.8% | 4 |
| Feb 2026 | Crisp | 20 | 1.4% | 5 |
| Feb 2026 | Olark | 10 | 0.7% | 6 |
| Mar 2026 | Zendesk | 1K | 78.8% | 1 |
| Mar 2026 | Tidio | 170 | 12.9% | 2 |
| Mar 2026 | LiveChat | 40 | 3% | 3 |
| Mar 2026 | tawk.to | 40 | 3% | 4 |
| Mar 2026 | Olark | 20 | 1.5% | 5 |
| Mar 2026 | Crisp | 10 | 0.76% | 6 |
| Apr 2026 | Zendesk | 740 | 70.5% | 1 |
| Apr 2026 | Tidio | 170 | 16.2% | 2 |
| Apr 2026 | tawk.to | 70 | 6.7% | 3 |
| Apr 2026 | LiveChat | 30 | 2.9% | 4 |
| Apr 2026 | Crisp | 20 | 1.9% | 5 |
| Apr 2026 | Olark | 20 | 1.9% | 6 |
| May 2026 | Zendesk | 1K | 77.4% | 1 |
| May 2026 | Tidio | 170 | 12.8% | 2 |
| May 2026 | tawk.to | 70 | 5.3% | 3 |
| May 2026 | LiveChat | 30 | 2.3% | 4 |
| May 2026 | Olark | 20 | 1.5% | 5 |
| May 2026 | Crisp | 10 | 0.75% | 6 |
| Jun 2026 | Zendesk | 1K | 76.7% | 1 |
| Jun 2026 | Tidio | 140 | 10.5% | 2 |
| Jun 2026 | tawk.to | 90 | 6.8% | 3 |
| Jun 2026 | LiveChat | 40 | 3% | 4 |
| Jun 2026 | Crisp | 20 | 1.5% | 5 |
| Jun 2026 | Olark | 20 | 1.5% | 6 |
| Jul 2026 | Zendesk | 900 | 79.6% | 1 |
| Jul 2026 | Tidio | 90 | 8% | 2 |
| Jul 2026 | tawk.to | 70 | 6.2% | 3 |
| Jul 2026 | LiveChat | 30 | 2.7% | 4 |
| Jul 2026 | Crisp | 20 | 1.8% | 5 |
| Jul 2026 | Olark | 20 | 1.8% | 6 |
| Aug 2026 | Zendesk | 1K | 80.8% | 1 |
| Aug 2026 | Tidio | 90 | 7.2% | 2 |
| Aug 2026 | tawk.to | 70 | 5.6% | 3 |
| Aug 2026 | LiveChat | 40 | 3.2% | 4 |
| Aug 2026 | Crisp | 20 | 1.6% | 5 |
| Aug 2026 | Olark | 20 | 1.6% | 6 |
| Sep 2026 | Zendesk | 1K | 83.5% | 1 |
| Sep 2026 | Tidio | 90 | 7.4% | 2 |
| Sep 2026 | tawk.to | 70 | 5.8% | 3 |
| Sep 2026 | LiveChat | 20 | 1.7% | 4 |
| Sep 2026 | Crisp | 10 | 0.83% | 5 |
| Sep 2026 | Olark | 10 | 0.83% | 6 |

## What is being compared

- **Crisp**: Measured on the search term “crisp chat”.
- **LiveChat**: Measured on the search terms “livechat app” and “livechat software”, summed into one figure.
- **Olark**: Measured on the search term “olark”.
- **tawk.to**: Measured on the search terms “tawk to” and “tawk.to”, summed into one figure.
- **Tidio**: Measured on the search term “tidio”.
- **Zendesk**: Measured on the search terms “zendesk” and “zendesk api”, summed into one figure.

- [Crisp](/demand/nz/brands/crisp)
- [LiveChat](/demand/nz/brands/livechat)
- [Olark](/demand/nz/brands/olark)
- [tawk.to](/demand/nz/brands/tawk-to)
- [Tidio](/demand/nz/brands/tidio)
- [Zendesk](/demand/nz/brands/zendesk)

## Methodology

- [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Frequently asked questions

### Which brand is most popular in search among live chat platforms in New Zealand?

In September 2026, Zendesk was the most searched among live chat platforms in New Zealand, with an estimated 1K branded searches, 83.5% of all searches for the six we track.

## Cite this page

Brandwave. "Live chat platforms in New Zealand: Which are searched most?". https://gobrandwave.com/demand/nz/categories/nz-live-chat-platforms

This page is also available as HTML at https://gobrandwave.com/demand/nz/categories/nz-live-chat-platforms. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.