---
title: "Cloud contact center platforms in New Zealand: Which are searched most?"
description: "Compare services and tools used to manage customer calls and contact center operations. Share of Search among Zendesk, Genesys, Amazon Connect, NICE CXone, Five9 and Talkdesk, the cloud contact center platforms Brandwave compares in New Zealand, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/nz/categories/nz-cloud-contact-center-platforms"
publisher: "Brandwave"
---

# Cloud contact center platforms in New Zealand: Which are searched most?

Compare services and tools used to manage customer calls and contact center operations. Share of Search among Zendesk, Genesys, Amazon Connect, NICE CXone, Five9 and Talkdesk, the cloud contact center platforms Brandwave compares in New Zealand, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Competitive set**: Cloud contact center platforms
- **Market**: New Zealand
- **Brands compared**: 6
- **Month measured**: Sep 2026
- **Highest Share of Search**: Zendesk, 55.8%

## Which brand is most popular in search among cloud contact center platforms in New Zealand?

- In September 2026, Zendesk was the most searched among cloud contact center platforms in New Zealand, with an estimated 1K branded searches, 55.8% of all searches for the six we track.
- Genesys is in 2nd place, 23.2 percentage points behind at 32.6%.
- Across the 12 months ending September 2026, Zendesk’s share of searches among cloud contact center platforms in New Zealand decreased from 63.5% to 55.8%.
- Across the 12 months ending September 2026, Genesys’ share of searches among cloud contact center platforms in New Zealand increased from 22.7% to 32.6%.
- Across the 12 months ending September 2026, NICE CXone’s share of searches among cloud contact center platforms in New Zealand decreased from 2.4% to 1.7%.
- Across the 12 months ending September 2026, Five9’s share of searches among cloud contact center platforms in New Zealand decreased from 2.4% to 1.1%.
- Across the 12 months ending September 2026, Zendesk’s share of searches among cloud contact center platforms in New Zealand peaked at 65.2% in January 2026 and was lowest at 51% in April 2026.
- Across the 12 months ending September 2026, Genesys’ share of searches among cloud contact center platforms in New Zealand peaked at 33.1% in April 2026 and was lowest at 22.7% in October 2025.
- Across the 12 months ending September 2026, Amazon Connect’s share of searches among cloud contact center platforms in New Zealand peaked at 10.4% in July 2026 and was lowest at 6.1% in August 2026.
- Across the 12 months ending September 2026, NICE CXone’s share of searches among cloud contact center platforms in New Zealand peaked at 2.9% in November 2025 and was lowest at 1.2% in February 2026.
- Across the 12 months ending September 2026, Talkdesk’s share of searches among cloud contact center platforms in New Zealand peaked at 2.1% in April 2026 and was lowest at 0.58% in March 2026.
- Across the 12 months ending September 2026, NICE CXone rose from 5th to 4th among cloud contact center platforms in New Zealand.
- Across the 12 months ending September 2026, Five9 fell from 4th to 5th among cloud contact center platforms in New Zealand.
- Across the 12 months ending September 2026, Amazon Connect and Talkdesk held steady: their share of searches among cloud contact center platforms in New Zealand each moved less than 0.5 percentage points.

## Top cloud contact center platforms in ChatGPT and Google AI Overviews

In Brandwave's three ChatGPT questions and two Google AI Overviews, Genesys appeared every time. Genesys was recommended most often, coming first in four out of five answers. NICE CXone was second, and Amazon Connect was third.

Brands get a higher AI rank if they are mentioned earlier in the answers that list options.

| Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it |
| --- | --- | --- | --- | --- |
| Genesys | 1st | 3 of 3 | 2 of 2 | 5 of 5 |
| NICE CXone | 2nd | 2 of 3 | 2 of 2 | 4 of 5 |
| Amazon Connect | 3rd | 3 of 3 | 0 of 2 | 3 of 5 |
| Five9 | 4th | 3 of 3 | 1 of 2 | 4 of 5 |
| Talkdesk | 5th | 2 of 3 | 2 of 2 | 4 of 5 |
| Zendesk | 6th | 1 of 3 | 2 of 2 | 3 of 5 |

## Every AI answer about cloud contact center platforms

- Asked ChatGPT "Which cloud contact center platform should I use in New Zealand?": 1. Genesys, 2. Amazon Connect, 3. NICE CXone, 4. Five9, 5. Talkdesk, 6. Zendesk
- Asked ChatGPT "What are the best cloud contact center platforms in New Zealand?": 1. Genesys, 2. NICE CXone, 3. Amazon Connect, 4. Five9, 5. Talkdesk
- Asked ChatGPT "What's the best cloud contact center platform in New Zealand for customer calls?": 1. Genesys, 2. Amazon Connect, 3. Five9
- Searched Google, AI Overview "cloud contact center platform": 1. Talkdesk, 2. Genesys, 3. NICE CXone, 4. Zendesk
- Searched Google, AI Overview "cloud call centre software": 1. Genesys, 2. Five9, 3. NICE CXone, 4. Talkdesk, 5. Zendesk

Brands are listed in the order each answer named them. The answers were collected in New Zealand on October 20, 2026.

## Compare search popularity between leading brands

- [Zendesk vs Genesys: compare search popularity](/demand/nz/compare/genesys-vs-zendesk): 55.8% against 32.6% Share of Search.
- [Zendesk vs Amazon Connect: compare search popularity](/demand/nz/compare/amazon-connect-vs-zendesk): 55.8% against 7.7% Share of Search.
- [Genesys vs Amazon Connect: compare search popularity](/demand/nz/compare/amazon-connect-vs-genesys): 32.6% against 7.7% Share of Search.

## How did search popularity change for New Zealand cloud contact center platforms in September 2026?

- In September 2026, Amazon Connect gained share of searches among cloud contact center platforms in New Zealand, from 6.1% to 7.7%.
- In September 2026, Zendesk lost share of searches among cloud contact center platforms in New Zealand, from 56.4% to 55.8%.
- In September 2026, NICE CXone lost share of searches among cloud contact center platforms in New Zealand, from 2.2% to 1.7%.
- Five9’s share of searches among cloud contact center platforms in New Zealand has lost ground for 3 months in a row, from 2.2% to 1.1% in September 2026.
- Estimated monthly branded searches for Genesys in New Zealand rose 22.9% over 12 measured months, from 480 to 590 in September 2026.

## Share of Search ranking

| Rank | Brand | Share of Search | Estimated monthly branded searches | Change vs prior month | Owned by |
| --- | --- | --- | --- | --- | --- |
| 1 | Zendesk | 55.8% | 1K | 0.0% | Zendesk |
| 2 | Genesys | 32.6% | 590 | 0.0% | Genesys |
| 3 | Amazon Connect | 7.7% | 140 | +27.3% | Amazon |
| 4 | NICE CXone | 1.7% | 30 | -25.0% | NICE |
| 5 | Five9 | 1.1% | 20 | 0.0% | Five9 |
| 6 | Talkdesk | 1.1% | 20 | 0.0% | Talkdesk |

## Historical estimated branded-search demand

| Month | Brand | Estimated monthly branded searches | Share of Search | Rank |
| --- | --- | --- | --- | --- |
| Oct 2025 | Zendesk | 1.3K | 63.5% | 1 |
| Oct 2025 | Genesys | 480 | 22.7% | 2 |
| Oct 2025 | Amazon Connect | 170 | 8.1% | 3 |
| Oct 2025 | Five9 | 50 | 2.4% | 4 |
| Oct 2025 | NICE CXone | 50 | 2.4% | 5 |
| Oct 2025 | Talkdesk | 20 | 0.95% | 6 |
| Nov 2025 | Zendesk | 1K | 61.2% | 1 |
| Nov 2025 | Genesys | 390 | 22.9% | 2 |
| Nov 2025 | Amazon Connect | 170 | 10% | 3 |
| Nov 2025 | NICE CXone | 50 | 2.9% | 4 |
| Nov 2025 | Five9 | 30 | 1.8% | 5 |
| Nov 2025 | Talkdesk | 20 | 1.2% | 6 |
| Dec 2025 | Zendesk | 910 | 61.5% | 1 |
| Dec 2025 | Genesys | 390 | 26.4% | 2 |
| Dec 2025 | Amazon Connect | 110 | 7.4% | 3 |
| Dec 2025 | NICE CXone | 30 | 2% | 4 |
| Dec 2025 | Five9 | 20 | 1.4% | 5 |
| Dec 2025 | Talkdesk | 20 | 1.4% | 6 |
| Jan 2026 | Zendesk | 1K | 65.2% | 1 |
| Jan 2026 | Genesys | 390 | 24.7% | 2 |
| Jan 2026 | Amazon Connect | 110 | 7% | 3 |
| Jan 2026 | Five9 | 20 | 1.3% | 4 |
| Jan 2026 | NICE CXone | 20 | 1.3% | 5 |
| Jan 2026 | Talkdesk | 10 | 0.63% | 6 |
| Feb 2026 | Zendesk | 1.1K | 62.9% | 1 |
| Feb 2026 | Genesys | 390 | 23.4% | 2 |
| Feb 2026 | Amazon Connect | 170 | 10.2% | 3 |
| Feb 2026 | Five9 | 20 | 1.2% | 4 |
| Feb 2026 | NICE CXone | 20 | 1.2% | 5 |
| Feb 2026 | Talkdesk | 20 | 1.2% | 6 |
| Mar 2026 | Zendesk | 1K | 60.1% | 1 |
| Mar 2026 | Genesys | 480 | 27.7% | 2 |
| Mar 2026 | Amazon Connect | 140 | 8.1% | 3 |
| Mar 2026 | Five9 | 30 | 1.7% | 4 |
| Mar 2026 | NICE CXone | 30 | 1.7% | 5 |
| Mar 2026 | Talkdesk | 10 | 0.58% | 6 |
| Apr 2026 | Zendesk | 740 | 51% | 1 |
| Apr 2026 | Genesys | 480 | 33.1% | 2 |
| Apr 2026 | Amazon Connect | 140 | 9.7% | 3 |
| Apr 2026 | Five9 | 30 | 2.1% | 4 |
| Apr 2026 | NICE CXone | 30 | 2.1% | 5 |
| Apr 2026 | Talkdesk | 30 | 2.1% | 6 |
| May 2026 | Zendesk | 1K | 58.2% | 1 |
| May 2026 | Genesys | 480 | 27.1% | 2 |
| May 2026 | Amazon Connect | 170 | 9.6% | 3 |
| May 2026 | Five9 | 40 | 2.3% | 4 |
| May 2026 | NICE CXone | 30 | 1.7% | 5 |
| May 2026 | Talkdesk | 20 | 1.1% | 6 |
| Jun 2026 | Zendesk | 1K | 54.8% | 1 |
| Jun 2026 | Genesys | 590 | 31.7% | 2 |
| Jun 2026 | Amazon Connect | 140 | 7.5% | 3 |
| Jun 2026 | NICE CXone | 50 | 2.7% | 4 |
| Jun 2026 | Five9 | 40 | 2.2% | 5 |
| Jun 2026 | Talkdesk | 20 | 1.1% | 6 |
| Jul 2026 | Zendesk | 900 | 54.9% | 1 |
| Jul 2026 | Genesys | 480 | 29.3% | 2 |
| Jul 2026 | Amazon Connect | 170 | 10.4% | 3 |
| Jul 2026 | NICE CXone | 40 | 2.4% | 4 |
| Jul 2026 | Five9 | 30 | 1.8% | 5 |
| Jul 2026 | Talkdesk | 20 | 1.2% | 6 |
| Aug 2026 | Zendesk | 1K | 56.4% | 1 |
| Aug 2026 | Genesys | 590 | 33% | 2 |
| Aug 2026 | Amazon Connect | 110 | 6.1% | 3 |
| Aug 2026 | NICE CXone | 40 | 2.2% | 4 |
| Aug 2026 | Five9 | 20 | 1.1% | 5 |
| Aug 2026 | Talkdesk | 20 | 1.1% | 6 |
| Sep 2026 | Zendesk | 1K | 55.8% | 1 |
| Sep 2026 | Genesys | 590 | 32.6% | 2 |
| Sep 2026 | Amazon Connect | 140 | 7.7% | 3 |
| Sep 2026 | NICE CXone | 30 | 1.7% | 4 |
| Sep 2026 | Five9 | 20 | 1.1% | 5 |
| Sep 2026 | Talkdesk | 20 | 1.1% | 6 |

## What is being compared

- **Amazon Connect**: Measured on the search term “amazon connect”.
- **Five9**: Measured on the search term “five9”.
- **Genesys**: Measured on the search term “genesys”.
- **NICE CXone**: Measured on the search term “nice cxone”.
- **Talkdesk**: Measured on the search term “talkdesk”.
- **Zendesk**: Measured on the search terms “zendesk” and “zendesk api”, summed into one figure.

- [Amazon Connect](/demand/nz/brands/amazon-connect)
- [Five9](/demand/nz/brands/five9)
- [Genesys](/demand/nz/brands/genesys)
- [NICE CXone](/demand/nz/brands/nice-cxone)
- [Talkdesk](/demand/nz/brands/talkdesk)
- [Zendesk](/demand/nz/brands/zendesk)

## Methodology

- [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Frequently asked questions

### Which brand is most popular in search among cloud contact center platforms in New Zealand?

In September 2026, Zendesk was the most searched among cloud contact center platforms in New Zealand, with an estimated 1K branded searches, 55.8% of all searches for the six we track.

## Cite this page

Brandwave. "Cloud contact center platforms in New Zealand: Which are searched most?". https://gobrandwave.com/demand/nz/categories/nz-cloud-contact-center-platforms

This page is also available as HTML at https://gobrandwave.com/demand/nz/categories/nz-cloud-contact-center-platforms. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.