--- title: "tawk.to vs Zendesk: Which is searched more?" description: "Is tawk.to or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/tawk-to-vs-zendesk" publisher: "Brandwave" --- # tawk.to vs Zendesk: Which is searched more? Is tawk.to or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: tawk.to and Zendesk - **Competitive set**: Live chat platforms - **Market**: Global - **Month measured**: Sep 2026 - **tawk.to Share of Search**: 20.8% - **Zendesk Share of Search**: 69.2% ## Is tawk.to or Zendesk more popular in search? - In September 2026, Zendesk had more branded searches than tawk.to among live chat platforms worldwide. Zendesk had about 301,000 branded searches, while tawk.to had 90,500. Zendesk made up 69.2% of all live chat platform searches we track, and tawk.to accounted for 20.8%. - Zendesk was ahead of tawk.to in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, tawk.to’s share of searches among live chat platforms worldwide moved from 12% to 20.8%, and its estimated monthly branded searches moved from 60.5K to 90.5K. - Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms worldwide moved from 73% to 69.2%, and its estimated monthly branded searches moved from 369K to 301K. ## Top live chat platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, tawk.to appeared in all five answers. Zendesk was mentioned in four out of five: in two of the three ChatGPT answers and in both Google AI Overviews. tawk.to was listed before Zendesk in every answer. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Crisp | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | LiveChat | 3rd | 2 of 3 | 2 of 2 | 4 of 5 | | Intercom | 4th | 3 of 3 | 1 of 2 | 4 of 5 | | Tidio | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Zendesk | 6th | 2 of 3 | 2 of 2 | 4 of 5 | | LiveAgent | 7th | 0 of 3 | 2 of 2 | 2 of 5 | | Olark | 8th | 1 of 3 | 0 of 2 | 1 of 5 | | Drift | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about live chat platforms - Asked ChatGPT "Which live chat platform should I use?": 1. tawk.to, 2. Crisp, 3. Tidio, 4. Intercom - Asked ChatGPT "What are the best live chat platforms?": 1. Intercom, 2. Tidio, 3. Crisp, 4. tawk.to, 5. Zendesk, 6. LiveChat, 7. Olark - Asked ChatGPT "What's the best live chat platform for website support?": 1. Crisp, 2. Tidio, 3. Intercom, 4. tawk.to, 5. Zendesk, 6. LiveChat - Searched Google, AI Overview "live chat platform": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. Intercom, 5. LiveAgent - Searched Google, AI Overview "best live chat software": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. LiveAgent Not named in any answer: Drift. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for live chat platforms worldwide in September 2026? - In September 2026, tawk.to gained share of searches among live chat platforms worldwide, from 12% to 20.8%. - In September 2026, Zendesk lost share of searches among live chat platforms worldwide, from 73% to 69.2%. ## Month by month | Month | tawk.to estimated searches | tawk.to Share of Search | tawk.to rank | Zendesk estimated searches | Zendesk Share of Search | Zendesk rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 60.5K | 12% | 2 | 369K | 73% | 1 | | Nov 2025 | 60.5K | 13.9% | 2 | 302K | 69.2% | 1 | | Dec 2025 | 60.5K | 14.4% | 2 | 302K | 71.7% | 1 | | Jan 2026 | 60.5K | 12.1% | 2 | 369K | 73.9% | 1 | | Feb 2026 | 40.5K | 10% | 2 | 302K | 74.2% | 1 | | Mar 2026 | 40.5K | 8.3% | 3 | 369K | 75.9% | 1 | | Apr 2026 | 33.1K | 9.6% | 3 | 247K | 71.1% | 1 | | May 2026 | 33.1K | 8.4% | 3 | 301K | 76.8% | 1 | | Jun 2026 | 60.5K | 14.4% | 2 | 301K | 71.9% | 1 | | Jul 2026 | 49.5K | 14.5% | 2 | 246K | 72.2% | 1 | | Aug 2026 | 40.5K | 12% | 2 | 246K | 73% | 1 | | Sep 2026 | 90.5K | 20.8% | 2 | 301K | 69.2% | 1 | ## How each brand is measured Brandwave collects information about searches that people make online using tawk.to’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **tawk.to**: Measured on the search term “tawk.to”. - **Zendesk**: Measured on the search terms “zendesk” and “zendesk suite”, summed into one figure. - [tawk.to profile](/demand/global-en/brands/tawk-to) - [Zendesk profile](/demand/global-en/brands/zendesk) - [All live chat platforms worldwide](/demand/global-en/categories/live-chat-platforms): The set both shares are measured inside, 9 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is tawk.to or Zendesk more popular in search? In September 2026, Zendesk had more branded searches than tawk.to among live chat platforms worldwide. Zendesk had about 301,000 branded searches, while tawk.to had 90,500. Zendesk made up 69.2% of all live chat platform searches we track, and tawk.to accounted for 20.8%. ## Cite this page Brandwave. "tawk.to vs Zendesk: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/tawk-to-vs-zendesk This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/tawk-to-vs-zendesk. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.