--- title: "Rootly vs ServiceNow: Which is searched more?" description: "Is Rootly or ServiceNow more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Incident management platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/rootly-vs-servicenow" publisher: "Brandwave" --- # Rootly vs ServiceNow: Which is searched more? Is Rootly or ServiceNow more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Incident management platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Rootly and ServiceNow - **Competitive set**: Incident management platforms - **Market**: Global - **Month measured**: Sep 2026 - **Rootly Share of Search**: 4.4% - **ServiceNow Share of Search**: 5.3% ## Is Rootly or ServiceNow more popular in search? - In September 2026, ServiceNow had more branded searches than Rootly among incident management platforms worldwide. ServiceNow had about 8,100 branded searches, while Rootly had 6,720. ServiceNow made up 5.3% of all incident management platform searches we track, and Rootly accounted for 4.4%. - ServiceNow was ahead of Rootly in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Rootly’s share of searches among incident management platforms worldwide moved from 4.5% to 4.4%, and its estimated monthly branded searches held steady at 6.7K. - Across the 12 months ending September 2026, ServiceNow’s share of searches among incident management platforms worldwide moved from 6.6% to 5.3%, and its estimated monthly branded searches moved from 9.9K to 8.1K. ## Top incident management platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Rootly appeared in all five answers. ServiceNow was mentioned in four out of five: in two of the three ChatGPT answers and in both Google AI Overviews. Rootly was listed before ServiceNow in every answer. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | incident.io | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | PagerDuty | 2nd | 3 of 3 | 2 of 2 | 5 of 5 | | Rootly | 3rd | 3 of 3 | 2 of 2 | 5 of 5 | | Jira Service Management | 4th | 2 of 3 | 2 of 2 | 4 of 5 | | ServiceNow | 5th | 2 of 3 | 2 of 2 | 4 of 5 | | Better Stack | 6th | 1 of 3 | 1 of 2 | 2 of 5 | | FireHydrant | 7th | 1 of 3 | 0 of 2 | 1 of 5 | | Squadcast | 8th | 0 of 3 | 1 of 2 | 1 of 5 | ## Every AI answer about incident management platforms - Asked ChatGPT "Which incident management platform should I use?": 1. incident.io, 2. PagerDuty, 3. Rootly, 4. ServiceNow - Asked ChatGPT "What are the best incident management platforms?": 1. incident.io, 2. PagerDuty, 3. Rootly, 4. FireHydrant, 5. Jira Service Management, 6. Better Stack, 7. ServiceNow - Asked ChatGPT "What's the best incident management platform for service outages?": 1. incident.io, 2. PagerDuty, 3. Rootly, 4. Jira Service Management - Searched Google, AI Overview "incident management platforms": 1. incident.io, 2. Rootly, 3. PagerDuty, 4. Jira Service Management, 5. ServiceNow - Searched Google, AI Overview "best incident management software": 1. PagerDuty, 2. incident.io, 3. Rootly, 4. Jira Service Management, 5. Better Stack, 6. ServiceNow, 7. Squadcast Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for incident management platforms worldwide in September 2026? - In September 2026, ServiceNow lost share of searches among incident management platforms worldwide, from 9% to 5.3%. - In September 2026, Rootly lost share of searches among incident management platforms worldwide, from 5% to 4.4%. ## Month by month | Month | Rootly estimated searches | Rootly Share of Search | Rootly rank | ServiceNow estimated searches | ServiceNow Share of Search | ServiceNow rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 6.7K | 4.5% | 6 | 9.9K | 6.6% | 4 | | Nov 2025 | 5.5K | 3.9% | 6 | 8.1K | 5.8% | 4 | | Dec 2025 | 5.5K | 4.6% | 6 | 8.1K | 6.7% | 4 | | Jan 2026 | 6.8K | 5.2% | 5 | 9.9K | 7.6% | 4 | | Feb 2026 | 6.9K | 4.8% | 5 | 9.9K | 6.9% | 4 | | Mar 2026 | 8.4K | 5.5% | 5 | 12.1K | 7.9% | 4 | | Apr 2026 | 6.8K | 4.5% | 6 | 12.1K | 8% | 4 | | May 2026 | 6.8K | 4.5% | 5 | 12.1K | 7.9% | 4 | | Jun 2026 | 6.7K | 4.5% | 6 | 12.1K | 8% | 4 | | Jul 2026 | 6.7K | 4.4% | 6 | 12.1K | 8% | 4 | | Aug 2026 | 6.7K | 5% | 6 | 12.1K | 9% | 4 | | Sep 2026 | 6.7K | 4.4% | 6 | 8.1K | 5.3% | 5 | ## How each brand is measured Brandwave collects information about searches that people make online using Rootly’s and ServiceNow’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Rootly**: Measured on the search terms “rootly”, “rootly app” and “rootly incident management”, summed into one figure. - **ServiceNow**: Measured on the search term “servicenow itsm”. - [Rootly profile](/demand/global-en/brands/rootly) - [ServiceNow profile](/demand/global-en/brands/servicenow) - [All incident management platforms worldwide](/demand/global-en/categories/incident-management-platforms): The set both shares are measured inside, 8 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Rootly or ServiceNow more popular in search? In September 2026, ServiceNow had more branded searches than Rootly among incident management platforms worldwide. ServiceNow had about 8,100 branded searches, while Rootly had 6,720. ServiceNow made up 5.3% of all incident management platform searches we track, and Rootly accounted for 4.4%. ## Cite this page Brandwave. "Rootly vs ServiceNow: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/rootly-vs-servicenow This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/rootly-vs-servicenow. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.