--- title: "LiveAgent vs tawk.to: Which is searched more?" description: "Is LiveAgent or tawk.to more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/liveagent-vs-tawk-to" publisher: "Brandwave" --- # LiveAgent vs tawk.to: Which is searched more? Is LiveAgent or tawk.to more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: LiveAgent and tawk.to - **Competitive set**: Live chat platforms - **Market**: Global - **Month measured**: Sep 2026 - **LiveAgent Share of Search**: 2.3% - **tawk.to Share of Search**: 20.8% ## Is LiveAgent or tawk.to more popular in search? - In September 2026, tawk.to had more branded searches than LiveAgent among live chat platforms worldwide. tawk.to had about 90,500 branded searches, while LiveAgent had 9,900. tawk.to made up 20.8% of all live chat platform searches we track, and LiveAgent accounted for 2.3%. - tawk.to was ahead of LiveAgent in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, LiveAgent’s share of searches among live chat platforms worldwide moved from 1.6% to 2.3%, and its estimated monthly branded searches moved from 8.1K to 9.9K. - Across the 12 months ending September 2026, tawk.to’s share of searches among live chat platforms worldwide moved from 12% to 20.8%, and its estimated monthly branded searches moved from 60.5K to 90.5K. ## Top live chat platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, tawk.to appeared in all five answers. LiveAgent was mentioned in two out of five: not in any of the three ChatGPT answers, but in both Google AI Overviews. tawk.to was listed before LiveAgent in every answer. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Crisp | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | LiveChat | 3rd | 2 of 3 | 2 of 2 | 4 of 5 | | Intercom | 4th | 3 of 3 | 1 of 2 | 4 of 5 | | Tidio | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Zendesk | 6th | 2 of 3 | 2 of 2 | 4 of 5 | | LiveAgent | 7th | 0 of 3 | 2 of 2 | 2 of 5 | | Olark | 8th | 1 of 3 | 0 of 2 | 1 of 5 | | Drift | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about live chat platforms - Asked ChatGPT "Which live chat platform should I use?": 1. tawk.to, 2. Crisp, 3. Tidio, 4. Intercom - Asked ChatGPT "What are the best live chat platforms?": 1. Intercom, 2. Tidio, 3. Crisp, 4. tawk.to, 5. Zendesk, 6. LiveChat, 7. Olark - Asked ChatGPT "What's the best live chat platform for website support?": 1. Crisp, 2. Tidio, 3. Intercom, 4. tawk.to, 5. Zendesk, 6. LiveChat - Searched Google, AI Overview "live chat platform": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. Intercom, 5. LiveAgent - Searched Google, AI Overview "best live chat software": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. LiveAgent Not named in any answer: Drift. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for live chat platforms worldwide in September 2026? - In September 2026, tawk.to gained share of searches among live chat platforms worldwide, from 12% to 20.8%. - In September 2026, LiveAgent rose from 5th to 4th among live chat platforms worldwide. ## Month by month | Month | LiveAgent estimated searches | LiveAgent Share of Search | LiveAgent rank | tawk.to estimated searches | tawk.to Share of Search | tawk.to rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 8.1K | 1.6% | 4 | 60.5K | 12% | 2 | | Nov 2025 | 8.1K | 1.9% | 4 | 60.5K | 13.9% | 2 | | Dec 2025 | 6.6K | 1.6% | 4 | 60.5K | 14.4% | 2 | | Jan 2026 | 8.1K | 1.6% | 4 | 60.5K | 12.1% | 2 | | Feb 2026 | 6.6K | 1.6% | 5 | 40.5K | 10% | 2 | | Mar 2026 | 8.1K | 1.7% | 5 | 40.5K | 8.3% | 3 | | Apr 2026 | 6.6K | 1.9% | 4 | 33.1K | 9.6% | 3 | | May 2026 | 6.6K | 1.7% | 4 | 33.1K | 8.4% | 3 | | Jun 2026 | 6.6K | 1.6% | 5 | 60.5K | 14.4% | 2 | | Jul 2026 | 8.1K | 2.4% | 4 | 49.5K | 14.5% | 2 | | Aug 2026 | 8.1K | 2.4% | 5 | 40.5K | 12% | 2 | | Sep 2026 | 9.9K | 2.3% | 4 | 90.5K | 20.8% | 2 | ## How each brand is measured Brandwave collects information about searches that people make online using LiveAgent’s and tawk.to’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **LiveAgent**: Measured on the search term “liveagent”. - **tawk.to**: Measured on the search term “tawk.to”. - [LiveAgent profile](/demand/global-en/brands/liveagent) - [tawk.to profile](/demand/global-en/brands/tawk-to) - [All live chat platforms worldwide](/demand/global-en/categories/live-chat-platforms): The set both shares are measured inside, 9 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is LiveAgent or tawk.to more popular in search? In September 2026, tawk.to had more branded searches than LiveAgent among live chat platforms worldwide. tawk.to had about 90,500 branded searches, while LiveAgent had 9,900. tawk.to made up 20.8% of all live chat platform searches we track, and LiveAgent accounted for 2.3%. ## Cite this page Brandwave. "LiveAgent vs tawk.to: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/liveagent-vs-tawk-to This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/liveagent-vs-tawk-to. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.