--- title: "LiveAgent vs LiveChat: Which is searched more?" description: "Is LiveAgent or LiveChat more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/liveagent-vs-livechat" publisher: "Brandwave" --- # LiveAgent vs LiveChat: Which is searched more? Is LiveAgent or LiveChat more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: LiveAgent and LiveChat - **Competitive set**: Live chat platforms - **Market**: Global - **Month measured**: Sep 2026 - **LiveAgent Share of Search**: 2.3% - **LiveChat Share of Search**: 0.23% ## Is LiveAgent or LiveChat more popular in search? - In September 2026, LiveAgent had more branded searches than LiveChat among live chat platforms worldwide. LiveAgent had about 9,900 branded searches, while LiveChat had 1,000. LiveAgent made up 2.3% of all live chat platform searches we track, and LiveChat accounted for 0.23%. - The lead changed hands 2 times in the 12 months ending September 2026: LiveChat took it in February 2026, LiveAgent took it in April 2026. - Across the 12 months ending September 2026, LiveAgent’s share of searches among live chat platforms worldwide moved from 1.6% to 2.3%, and its estimated monthly branded searches moved from 8.1K to 9.9K. - Across the 12 months ending September 2026, LiveChat’s share of searches among live chat platforms worldwide moved from 1.3% to 0.23%, and its estimated monthly branded searches moved from 6.6K to 1K. ## Top live chat platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, LiveChat was mentioned in four out of five: in two of the three ChatGPT answers and in both Google AI Overviews. LiveAgent was mentioned in two out of five: not in any of the three ChatGPT answers, but in both Google AI Overviews. LiveChat was listed before LiveAgent in every answer that named either. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Crisp | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | LiveChat | 3rd | 2 of 3 | 2 of 2 | 4 of 5 | | Intercom | 4th | 3 of 3 | 1 of 2 | 4 of 5 | | Tidio | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Zendesk | 6th | 2 of 3 | 2 of 2 | 4 of 5 | | LiveAgent | 7th | 0 of 3 | 2 of 2 | 2 of 5 | | Olark | 8th | 1 of 3 | 0 of 2 | 1 of 5 | | Drift | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about live chat platforms - Asked ChatGPT "Which live chat platform should I use?": 1. tawk.to, 2. Crisp, 3. Tidio, 4. Intercom - Asked ChatGPT "What are the best live chat platforms?": 1. Intercom, 2. Tidio, 3. Crisp, 4. tawk.to, 5. Zendesk, 6. LiveChat, 7. Olark - Asked ChatGPT "What's the best live chat platform for website support?": 1. Crisp, 2. Tidio, 3. Intercom, 4. tawk.to, 5. Zendesk, 6. LiveChat - Searched Google, AI Overview "live chat platform": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. Intercom, 5. LiveAgent - Searched Google, AI Overview "best live chat software": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. LiveAgent Not named in any answer: Drift. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for live chat platforms worldwide in September 2026? - In September 2026, LiveChat lost share of searches among live chat platforms worldwide, from 0.86% to 0.23%. - In September 2026, LiveAgent rose from 5th to 4th among live chat platforms worldwide. ## Month by month | Month | LiveAgent estimated searches | LiveAgent Share of Search | LiveAgent rank | LiveChat estimated searches | LiveChat Share of Search | LiveChat rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 8.1K | 1.6% | 4 | 6.6K | 1.3% | 6 | | Nov 2025 | 8.1K | 1.9% | 4 | 5.4K | 1.2% | 6 | | Dec 2025 | 6.6K | 1.6% | 4 | 2.9K | 0.69% | 6 | | Jan 2026 | 8.1K | 1.6% | 4 | 3.6K | 0.72% | 6 | | Feb 2026 | 6.6K | 1.6% | 5 | 9.9K | 2.4% | 4 | | Mar 2026 | 8.1K | 1.7% | 5 | 9.9K | 2% | 4 | | Apr 2026 | 6.6K | 1.9% | 4 | 2.9K | 0.84% | 6 | | May 2026 | 6.6K | 1.7% | 4 | 3.6K | 0.92% | 6 | | Jun 2026 | 6.6K | 1.6% | 5 | 4.4K | 1% | 6 | | Jul 2026 | 8.1K | 2.4% | 4 | 2.4K | 0.7% | 6 | | Aug 2026 | 8.1K | 2.4% | 5 | 2.9K | 0.86% | 6 | | Sep 2026 | 9.9K | 2.3% | 4 | 1K | 0.23% | 7 | ## How each brand is measured Brandwave collects information about searches that people make online using LiveAgent’s and LiveChat’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **LiveAgent**: Measured on the search term “liveagent”. - **LiveChat**: Measured on the search term “livechat software”. - [LiveAgent profile](/demand/global-en/brands/liveagent) - [LiveChat profile](/demand/global-en/brands/livechat) - [All live chat platforms worldwide](/demand/global-en/categories/live-chat-platforms): The set both shares are measured inside, 9 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is LiveAgent or LiveChat more popular in search? In September 2026, LiveAgent had more branded searches than LiveChat among live chat platforms worldwide. LiveAgent had about 9,900 branded searches, while LiveChat had 1,000. LiveAgent made up 2.3% of all live chat platform searches we track, and LiveChat accounted for 0.23%. ## Cite this page Brandwave. "LiveAgent vs LiveChat: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/liveagent-vs-livechat This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/liveagent-vs-livechat. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.