--- title: "Jira Service Management vs Zendesk: Which is searched more?" description: "Which is more popular in search, Jira Service Management or Zendesk? Compare estimated monthly branded-search demand and Share of Search inside the It service management software set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/jira-service-management-vs-zendesk" publisher: "Brandwave" --- # Jira Service Management vs Zendesk: Which is searched more? Which is more popular in search, Jira Service Management or Zendesk? Compare estimated monthly branded-search demand and Share of Search inside the It service management software set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Jira Service Management and Zendesk - **Competitive set**: It service management software - **Market**: Global - **Month measured**: Aug 2026 - **Jira Service Management Share of Search**: 3.9% - **Zendesk Share of Search**: 29.1% ## Which is more popular in search, Jira Service Management or Zendesk? - In August 2026, Zendesk had more branded searches than Jira Service Management among it service management software worldwide. Zendesk was estimated to have 249K branded searches compared to Jira Service Management’s 33.3K, and held a 29.1% Share of Search versus Jira Service Management’s 3.9%. - Zendesk was ahead of Jira Service Management in every measured month of the 11 months ending August 2026. - Across the 11 months ending August 2026, Jira Service Management’s estimated Share of Search among it service management software worldwide moved from 4% to 3.9%, and its estimated monthly branded searches moved from 41.6K to 33.3K. - Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among it service management software worldwide moved from 36.3% to 29.1%, and its estimated monthly branded searches moved from 373K to 249K. ## How did search popularity change for it service management software worldwide in August 2026? - In August 2026, Jira Service Management lost estimated Share of Search among it service management software worldwide, from 4.5% to 3.9%. - Estimated monthly branded searches for Zendesk worldwide fell 33.2% over 11 measured months, from 373K to 249K in August 2026. ## Month by month | Month | Jira Service Management estimated searches | Jira Service Management Share of Search | Jira Service Management rank | Zendesk estimated searches | Zendesk Share of Search | Zendesk rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 41.6K | 4% | 5 | 373K | 36.3% | 2 | | Nov 2025 | 41.5K | 4.9% | 5 | 306K | 36.1% | 2 | | Dec 2025 | 34.2K | 4.1% | 5 | 305K | 36.7% | 2 | | Jan 2026 | 41.4K | 4.1% | 5 | 373K | 37.1% | 2 | | Feb 2026 | 41.4K | 4.4% | 5 | 307K | 33% | 2 | | Mar 2026 | 41.6K | 4.1% | 5 | 374K | 36.8% | 2 | | Apr 2026 | 40K | 4.1% | 6 | 251K | 25.6% | 2 | | May 2026 | 40K | 3.9% | 6 | 306K | 29.8% | 2 | | Jun 2026 | 40K | 3.9% | 6 | 305K | 29.7% | 2 | | Jul 2026 | 38.8K | 4.5% | 5 | 249K | 28.9% | 2 | | Aug 2026 | 33.3K | 3.9% | 6 | 249K | 29.1% | 2 | | Sep 2026 | — | — | — | — | — | — | ## How each brand is measured Brandwave collects information about searches that people make online using Jira Service Management’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Jira Service Management**: Measured on the search terms “jira service desk”, “jira service management”, “jira service management app”, “jira service management it service management”, “jira service management software” and “jiraservicemanagement”, summed into one figure. - **Zendesk**: Measured on the search terms “zendesk”, “zendesk ai” and “zendesk suite”, summed into one figure. - [Jira Service Management profile](/demand/global-en/brands/jira-service-management) - [Zendesk profile](/demand/global-en/brands/zendesk) - [All it service management software worldwide](/demand/global-en/categories/it-service-management-software): The set both shares are measured inside, 6 brands. ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Which is more popular in search, Jira Service Management or Zendesk? In August 2026, Zendesk had more branded searches than Jira Service Management among it service management software worldwide. Zendesk was estimated to have 249K branded searches compared to Jira Service Management’s 33.3K, and held a 29.1% Share of Search versus Jira Service Management’s 3.9%. ## Cite this page Brandwave. "Jira Service Management vs Zendesk: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/jira-service-management-vs-zendesk This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/jira-service-management-vs-zendesk. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.