--- title: "Jira Service Management vs Opsgenie: Which is searched more?" description: "Is Jira Service Management or Opsgenie more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the On-call management platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/jira-service-management-vs-opsgenie" publisher: "Brandwave" --- # Jira Service Management vs Opsgenie: Which is searched more? Is Jira Service Management or Opsgenie more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the On-call management platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Jira Service Management and Opsgenie - **Competitive set**: On-call management platforms - **Market**: Global - **Month measured**: Sep 2026 - **Jira Service Management Share of Search**: 38.6% - **Opsgenie Share of Search**: 16.8% ## Is Jira Service Management or Opsgenie more popular in search? - In September 2026, Jira Service Management had more branded searches than Opsgenie among on-call management platforms worldwide. Jira Service Management had about 33,900 branded searches, while Opsgenie had 14,800. Jira Service Management made up 38.6% of all on-call management platform searches we track, and Opsgenie accounted for 16.8%. - Jira Service Management was ahead of Opsgenie in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Jira Service Management’s share of searches among on-call management platforms worldwide moved from 33.9% to 38.6%, and its estimated monthly branded searches moved from 33.4K to 33.9K. - Across the 12 months ending September 2026, Opsgenie’s share of searches among on-call management platforms worldwide moved from 27.5% to 16.8%, and its estimated monthly branded searches moved from 27.1K to 14.8K. ## Top on-call management platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Jira Service Management was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. Opsgenie was mentioned in one out of five: in one of the three ChatGPT answers, but not in either of the two Google AI Overviews. Jira Service Management was listed before Opsgenie in every answer that named either. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | PagerDuty | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | incident.io | 2nd | 3 of 3 | 1 of 2 | 4 of 5 | | Rootly | 3rd | 3 of 3 | 1 of 2 | 4 of 5 | | Jira Service Management | 4th | 1 of 3 | 1 of 2 | 2 of 5 | | FireHydrant | 5th | 2 of 3 | 1 of 2 | 3 of 5 | | Grafana IRM | 6th | 3 of 3 | 0 of 2 | 3 of 5 | | Better Stack | 7th | 1 of 3 | 1 of 2 | 2 of 5 | | Opsgenie | 8th | 1 of 3 | 0 of 2 | 1 of 5 | | xMatters | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about on-call management platforms - Asked ChatGPT "Which on-call management platform should I use?": 1. PagerDuty, 2. incident.io, 3. Rootly, 4. Grafana IRM - Asked ChatGPT "What are the best on-call management platforms?": 1. PagerDuty, 2. incident.io, 3. Rootly, 4. Jira Service Management, 5. Grafana IRM, 6. FireHydrant, 7. Opsgenie - Asked ChatGPT "What's the best on-call management platform for incident response?": 1. PagerDuty, 2. incident.io, 3. Rootly, 4. FireHydrant, 5. Better Stack, 6. Grafana IRM - Searched Google, AI Overview "incident management tool": 1. incident.io, 2. PagerDuty, 3. Rootly, 4. Jira Service Management, 5. Better Stack, 6. FireHydrant - Searched Google, AI Overview "on call scheduling": 1. PagerDuty Not named in any answer: xMatters. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for on-call management platforms worldwide in September 2026? - In September 2026, Jira Service Management gained share of searches among on-call management platforms worldwide, from 35.2% to 38.6%. - In September 2026, Opsgenie lost share of searches among on-call management platforms worldwide, from 18.7% to 16.8%. ## Month by month | Month | Jira Service Management estimated searches | Jira Service Management Share of Search | Jira Service Management rank | Opsgenie estimated searches | Opsgenie Share of Search | Opsgenie rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 33.4K | 33.9% | 1 | 27.1K | 27.5% | 2 | | Nov 2025 | 33.3K | 38.6% | 1 | 22.2K | 25.8% | 2 | | Dec 2025 | 27.6K | 34.9% | 1 | 22.2K | 28.1% | 2 | | Jan 2026 | 33.3K | 37.3% | 1 | 22.2K | 24.8% | 2 | | Feb 2026 | 33.3K | 37.7% | 1 | 22.2K | 25.2% | 2 | | Mar 2026 | 33.3K | 34.9% | 1 | 22.2K | 23.2% | 2 | | Apr 2026 | 33.2K | 37.2% | 1 | 18.1K | 20.2% | 2 | | May 2026 | 33.3K | 37.4% | 1 | 18.1K | 20.3% | 2 | | Jun 2026 | 33.4K | 38.3% | 1 | 18.1K | 20.8% | 2 | | Jul 2026 | 33.4K | 38.4% | 1 | 18.1K | 20.8% | 2 | | Aug 2026 | 27.9K | 35.2% | 1 | 14.8K | 18.7% | 3 | | Sep 2026 | 33.9K | 38.6% | 1 | 14.8K | 16.8% | 3 | ## How each brand is measured Brandwave collects information about searches that people make online using Jira Service Management’s and Opsgenie’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Jira Service Management**: Measured on the search terms “jira service management”, “jira service management app” and “jira service management software”, summed into one figure. - **Opsgenie**: Measured on the search term “opsgenie”. - [Jira Service Management profile](/demand/global-en/brands/jira-service-management) - [Opsgenie profile](/demand/global-en/brands/opsgenie) - [All on-call management platforms worldwide](/demand/global-en/categories/on-call-management-platforms): The set both shares are measured inside, 9 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Jira Service Management or Opsgenie more popular in search? In September 2026, Jira Service Management had more branded searches than Opsgenie among on-call management platforms worldwide. Jira Service Management had about 33,900 branded searches, while Opsgenie had 14,800. Jira Service Management made up 38.6% of all on-call management platform searches we track, and Opsgenie accounted for 16.8%. ## Cite this page Brandwave. "Jira Service Management vs Opsgenie: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/jira-service-management-vs-opsgenie This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/jira-service-management-vs-opsgenie. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.